As you all know, Disney had a price increase on Sunday, 2/11 and Universal increased on Friday, 2/16. All Universal tickets have been corrected to the gate price in the POS systems. Please become familiar with these new prices. All Disney tickets increased with the exception of the Timeshare tickets, which gives them even a greater value. All Timeshare/Gifting locations are getting new VIP lists that will be delivered shortly. Remember, for Disney tickets 3 Days and higher, the online price is $20 less that what we have in the POS. You can honor this price. The same goes for the Universal Studios Multi-day tickets. They are still offering a $20 discount online that we can match. Don’t forget that for all One Day Disney sales we are in REGULAR season until 2/25, then VALUE season through March 8th.
Universal Training – Hospitality Passes
We hope that ALL of you have RSVP’d for one of the Universal Training sessions. Remember, they are on Tuesday, Wednesday, and Thursday next week from either 9:30 am – 11:30 am, or 2 pm – 4 pm. Please allow yourself at least 30 minutes to park your car and walk over to the Blue Man Group theater. If you can’t make the session you were originally schedule to be at and need to change, please e-mail Rick S. at rick@allguest.com and he will switch it to another time and get you a new parking pass. Remember, this is your chance to get the Hospitality Pass for you and a guest so ALL of you should be attending!
Busch Gardens FAM Trip
For those of you that RSVP’d for the Busch Gardens FAM, here are the details:
- Agents arrive at SeaWorld’s Turtle Lot at 8:30 AM (located between SeaWorld’s HR building and Renaissance parking lot off of Sea Harbor Drive)
- Mears bus to leave at 8:45am
- BGT arrival at 10am
- Serengeti Safari at 10:30am – tour of the Serengeti Plain and Giraffe Feeding
- Serengeti Overlook at 11am quick presentation
- 11:30am free time
- We will pass out dining certificates & quick queues at this time
Depart from Busch Gardens at 4 pm
Please make sure you are ON TIME. The buses will leave promptly, so if you are not there on time, they will leave without you. We have additional slots available for Tuesday, 2/27 and Tuesday, 3/6. If you are not scheduled to work and would like to go, please e-mail sales@allguest.com.
Sea World Hospitality Perks
The assessment test is now open. Here are the instructions:
1) Go to www.hospitalityperks.com
2) Underneath “Hospitality Park Perks” click on “Click Here” in yellow
3) On the next page, DO NOT ENTER YOUR E-MAIL ADDRESS! Click on “Need an Account”. I’m going to see how many calls I get about this because every year, some people don’t follow directions and they always call me saying the can’t login.
4) On the next page, enter your e-mail twice to begin the registration process. You MUST use the e-mail that is in “When to Work”. That’s the one that was submitted to Sea World
5) Fill out all of the information and you can proceed to take the Assessment Test
6) Print out the certificate to take with you to the park to get your pass
There are already some Perks events scheduled that you can take advantage of, so please do this asap and enjoy!
90 Day Goals
Everyone should have received their 90 Day Goals by now. Please do your best to reach all of the by the end of March. We will be a little more lenient on this first one since we started half way through February, but you still need to try your best. The reason we are doing this is to get some of you to think “outside of the box”. Some of you are just “order takers” and don’t maximize your sales and commissions. By learning and selling some of these other products, you will see your commissions increase. That’s the idea! Be creative! For example, Luis came up with this idea: Instead of offering $20 off the Universal Multi-day tickets, offer a FREE admission to Ripley’s, which is basically the same cost. There you just knocked out your Ripley’s goal. Instead of worrying about the goals, embrace them and do your best to achieve them.
Talk of the Town
Do you want to hear something really sad? Talk of the Town will no longer host our meetings or orientations because our production is so bad. For the month of January, we had 28 people sent to their restaurants – 28!!!! Out of 150 employees, we could only send 28 people to Charley’s Steak House, Johnny’s Hideaway, Moonfish, Fishbones, or Vito’s? This is VERY embarrassing and has caused them to not support AGS because we are not supporting them. We have got to do better! Make sure you are giving every guest the Talk of the Town Referral cards with YOUR NUMBER on them. Make reservations through Open Table and this will help your “show” rate. We really need to get in better favor with them again.
Rental Cars
Remember, Dollar/Thrifty/Hertz MUST be used first for all Rental Cars. Enterprise is our backup. Action is NOT approved and anyone using any unapproved company (including Action) will be terminated. The only exception to not using Dollar/Thrifty/Hertz is if you have a different company in your lobby. When booking Dollar, please use the link on the AGS Homepage. When you get to the confirmation page, print TWO copies. Give one to the guest and write your name on the second page and send it to the office with your paperwork. Also, make sure you put it in the POS so we have another way to track it.
EMPLOYEE NOTES:
Please welcome Carlos Lavayen and Eugenio Velez to the AGS Team! Happy Birthday to Tonya M. on 2/20, Ann N. on 2/19, Jared T. on 2/16, Nicole M. on 2/28, and Barbara R. on 2/24. Congrats to Felipe for 1 Year on 2/25, Taylor K. for 1 Year on 2/18, and Michelle V. for 3 Years on 2/16!