We want to thank all of you for your hard work during the Spring Break period and we hope all of you made a lot of money! One more week to go! We want to wish each and every one of you a very Happy Easter, especially to those of you who are working on Sunday. Thank you!

 

NEW SEA WORLD TICKETS

Hopefully you all have seen the e-mails about the new 2 Park and 3 Park Sea World tickets with All Day Dining.  Again, the guest can choose either 2 or 3 of the following parks and get All Day Dining with each park:  Sea World, Aquatica, Busch Gardens, and Adventure Island.  For those of you on Activity Link or ITicketPOS, the tickets are listed at Retail Price, but of course WE WANT YOU TO DO AN ONLINE PRICE MATCH if the guest mentions this special.  Either way, the commissions are EXCELLENT and this is a great deal for the guest, so please make sure you push these tickets!  Remember, the voucher is NOT the actual ticket.  They must proceed to ZONE A at the front of the park (which is the Self-Service Kiosks), scan their voucher, and a ticket will drop out which will be good for admission AND All Day Dining.  The keep that ticket for all parks chosen for both admission and Dining.  For All Day Dining, they present their ticket at the first restaurant they choose and they will get a wristband to show for the rest of the day.  Remember, this is not an admission WITH A MEAL, but with All Day Dining which allows 1 entree, 1 side or dessert, and 1 non-alcoholic beverage PER HOUR.  As with all Sea World Multi-Park tickets, all portions of the ticket must be used within 14 days of the first date of use.  Also, starting April 5th, Discovery Cove will be offering us a VERY SPECIAL rate on all bookings from 4/5 through 5/25.  More information on this will be out soon!

 

UNIVERSAL PROMO TICKETS

Universal is also offering us special tickets that are good now through September 13th that will offer 2 Free Days with the purchase of either a 2 or 3 Park 3 Day Base or Park-to-Park ticket.  So for all of you in Guest Services, as long as someone wants a 3 Day ticket, you will print the 5 Day Promo ticket.  For those of you in GIFTING, continue to print the 2 or 3 Park 7 Day EPA Gifting tickets for Park-to-Park tickets.  Obviously if a guest wants a BASE ticket, you will print the 5 Day Promo ticket.  Please reach out to your lead or Team Manager if you have any question.

 

PEAK – ANYTIME TICKETS CONTINUE THROUGH 4/8

For all ONE DAY DISNEY SALES, we continue to be in PEAK season through Sunday 4/8.  For all ONE DAY UNIVERSAL SALES, we continue to be in ANYTIME season through Sunday 4/8.

 

DISNEY WATER PARKS – SEASONAL TICKETS WITH BLOCK OUTS

Remember, for the INDIVIDUAL Disney Water Park ticket sales, you should still be selling the CHEAPER seasonal tickets with Block Outs.  If you have an option on tickets to sell, always choose the CHEAPER ones through May 25th.  Starting May 26th through August 26th, they will be in PEAK season so at that time you will sell the more expensive tickets.

 

TALK OF THE TOWN – AGS $39 SPECIAL OFFER

We are very excited about our new arrangement with Talk of the Town Restaurant Group.  They have arranged a special $39 meal for ALL GUEST SERVICES GUESTS ONLY!  In order for your guests to get this offer, they MUST present the special referral cards printed for you.  Be sure to put your TOTT number on the card, and they only need ONE CARD PER PARTY.  Giving more cards to the same party will not do you any good.  To book a reservation, click on the TOTT box on the bottom right of the AGS Homepage.  Please fill out all information and be sure to choose the correct restaurant and address.  YOUR GUESTS HAVE GUARANTEED RESERVATIONS THROUGH THIS SYSTEM, SO THEIR IS NO NEED TO CALL UNLESS THEY NEED TRANSPORTATION.  We will be getting a great new “Dinner” guide out to you all soon, where all of this will be featured.

 

BE THOROUGH WITH YOUR SALES

Please make sure you are very thorough when closing your sales.  Make sure the guest understands what parks are included with the tickets, and how long they have to use them.  Give them park maps and CIRCLE the parks they can visit so there is no confusion.  For anyone purchasing Disney tickets, make sure they know how to set up their Fast Passes, and make sure they do it BEFORE they go to the parks.  Many times, especially during the peak times, all of the Fast Passes get distributed early, so don’t have them wait until they get to the parks.  Also, be sure to check Block Out dates – especially for those of you on Rezgo on Universal Convention tickets.  Check your notes in the system and read them thoroughly before selling.

 

EMPLOYEE NOTES

Happy Birthday to Delila on 3/25, Alma on 4/1, and Jose A. on 3/27!   Congrats to Patricia G. for 15 years on 4/4!

Are you ready to make some money?  Starting tomorrow, 3/17 through April 8th should be the 3 busiest weeks of the Spring!  Are you prepared?  Take care of yourselves because you don’t want to miss any time during these 3 weeks.  Get plenty of rest.  Check your supplies at your location.  Make sure you have at least 6 packs of Adult Disney shells (DTI) and 2 packs of Children.  All locations should have at least 2 backup rolls of both credit card and POS tape.  If you develop a line, be sure to greet everyone behind your first guest with a pleasant “Hi  folks.  I’ll be right with you!” and give them something to look over while they’re waiting, like the FunGuide, Activity Guide, or dinner show brochures.  Work as quickly as possible, but don’t be careless and make mistakes that will cost you your commissions!

 

DISNEY – UNIVERSAL PEAK SEASON FROM 3/17 – 4/8

For all ONE DAY TICKET SALES, Disney is in PEAK season from 3/17 – 4/8, and Universal is in ANYTIME season during the same time period.  Be sure to ask your guests “What day will you be visiting the park?” before printing or selling any tickets.

 

SEA WORLD – NEW TICKET PRODUCTS – SEVEN SEAS FOOD FESTIVAL – 14 DAY USAGE

Don’t forget that as of now, all multi-park or multi-day tickets MUST BE USED WITHIN 14 DAYS OF THE FIRST USE.  Formerly, guests had a 6 month window to use all portions of their tickets from the first usage.  This will mirror Disney’s multi-day tickets.

Starting March 20th, we will be adding 2 new ticket products to our product offerings for Sea World that will give multiple park admissions AND ALL DAY DINING AT EACH PARK:

Two Park Ticket with All Day Dining:  Valid for two single day admissions and two All Day Dines at any combination of the following parks; Sea World Orlando, Aquatica Orlando, Busch Gardens Tampa, and Adventure Island Tampa.  Second visit must be taken within 14 consecutive days of from date of first visit

Three Park Ticket with All Day Dining:  Same as above but guest can choose any three combinations of Sea World Orlando, Aquatica Orlando, Busch Gardens Tampa, and Adventure Island Tampa.

The Seven Seas Food Festival continues through 4/15.  Here is the lineup for upcoming dates:  3/17 – Hunter Hayes; 3/18 – Easton Corbin; 3/24 – America; 3/25 Eli Young Band; 3/31 – TBA; 4/1 – El Gran Combo; 4/7 – Yandel; 4/8 – Jerry Rivera; 4/14 – TBA; 4/15 – N’Klabe.  Remember, these concerts are included with regular park admission.

The Busch Gardens Food & Wine Festival continues through 4/29.  Here is the lineup for upcoming dates:  3/17 – Olga Tanon; 3/18 – Goo Goo Dolls; 3/24 – Better Than Ezra & Tonic; 3/25 – Michael Bolton; 3/31 – Boyz II Men; 4/1 – Natalie Grant; 4/7 – Hank Williams Jr.; 4/8 – TLC; 4/14 – Bret Michaels; 4/15 – Kook & the Gang and The Commodores; 4/21 – All American Rejects; 4/22 – Cole Swindell; 4/28 – Flo Rida; 4/29 – Kaleo & Bleachers.  Again, all concerts are included with regular park admission.

 

TYPHOON LAGOON RE-OPENS SUNDAY, 3/18

Don’t forget that Typhoon Lagoon will be re-opening Sunday, 3/18 after their normal annual refurbishment.

 

LEGOLAND

Legoland is now open on a daily basis through the end of the summer.  Also, Legoland’s Water Park is now open on a daily basis as well.  Remember, if you have guests wanting the Free Shuttle, they must be booked no later than 11 am the day before.  Please be sure to give your guests specific instructions on where to pick up the bus.  The stop is located on the back side of the base of the Orlando Eye facing Universal Boulevard.  There is a “lego brick” bus stop where they should be at no later than 8:45 am for a 9:00 am departure.

 

TONERS / DRUMS

We need to make sure everyone knows the difference between a toner and a drum.  If you’re getting an alert that your toner is out, DO NOT REPLACE THE DRUM.  Drums are VERY expensive and some of you are replacing them when it’s not needed.  If you open the front cover of the printer and pull out the the drum & toner, there are TWO pieces.  The toner FITS INSIDE the drum, which is the piece that surrounds the toner.  Again, if your toner light is on, ONLY REPLACE THE PIECE THAT FITS INSIDE – the toner.  DO NOT REPLACE THE DRUM.  FYI – Here are toners and drums that go with each Brother printer:  HL2140 – Toner TN360, Drum – DR360; HL2240 – Toner TN450, Drum – DR420; HL2320D – Toner TN660, Drum – DR630.  All locations should have at least ONE backup toner in case you run out.

 

BE ATTENTIVE TO GUESTS

All of you know that cell phone use IS NOT PERMITTED during your work hours.  If you have an emergency and need to take a call, step way from the desk for a quick minute.  Otherwise phones need to be put away and on “silent” mode while working.  No one should be using the computer for anything but BUSINESS use.  There is to be no watching of movies or playing games while working.  Your attention should always be focused on the guests in the lobby.  Keep your head and eyes up.  If there’s no one at your desk, get out from behind the desk and greet guests in the lobby and breakfast area.  If there is no one in the lobby, take that time to research products that you are not familiar with so you can sell them better.  Research all of the tours with Grayline and Florida Dolphin Tours.  Look at things like Forever Florida, TreeTrek, WonderWorks, Boggy Creek, Andretti, etc.  Make yourself more informed and your sales will increase!

 

90 DAY GOALS

We only have 2 weeks left for you to achieve your 90 Day Goals.  We know that this was a shortened time period, but try your best to get everything in!

 

EMPLOYEE NOTES

Please welcome Amanda Arias, Eugenio Velez, Moises Zelaya, Alex Barrios and Amaury Castro to the AGS Team!  Happy Birthday to Yani on 3/20, Ash on 3/16, and Angelica on 3/21!  

 

 

Sunday, March 11th marks the beginning of Daylight Savings Time.  Please be sure to set your clocks AHEAD 1 HOUR before going to bed on Saturday night.  Every year we have at least 1 person late because they forgot to do this and we have to write them up.  Let’s have 100% on time this year!

 

NEW HIRE REFERRAL INCENTIVE

We are looking to beef up our staff before the busy Spring Break/Summer season.  Remember, if you refer someone for an interview and they are hired and stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!  Here are the qualities that we want in looking for new Team Members:  dependable, responsible, outgoing, great personality, loves the theme parks and attractions, knows the Orlando area, and can work ANYTIME – including nights and weekends.  Also, bilingual is a plus.  If you know of anyone like this looking for a job, please forward this online application link to them: http://attractions-lodging-leisureinc.appone.com/

 

LEAVING (SEPARATION FROM) AGS

We want all of you to stay with AGS, grow with us and make a career with the company!  We would love to have everyone retire with AGS.  However, we know that at some point in your life, you may have to move, or an opportunity may come up that you can’t pass up.  We don’t hold that against anyone.  However, it is PROFESSIONAL BUSINESS COURTESY to give a 2 week written notice when you leave any company.  And we expect that from each and every one of you.  We want to remind all of you that if you don’t do that, or if you are fired for any reason, your last paycheck will be paid at minimum wage for hours worked only.  You will be forfeiting all commissions owed.  Please do the proper thing when leaving the company and give a 2 week written notice.

 

SEA WORLD TICKET CHANGES

The special offers on the 2 Visit and 3 Visit tickets has been extended indefinitely!  YEAH!!!  Effective 3/16, all multi-visit tickets will now have a 14 day usage period instead of 6 months.  In other words, it will mirror Disney’s policy and all portions of the ticket must be used within 14 days of the first date of use.  Universal remains a 7 day usage period for all portions of a multi-day ticket to be used.  Don’t forget about the Seven Seas Food Festival going on right now.  There are some great concert performance on the weekends that are included with the ticket price.

 

UPCOMING CHANGES IN SEASONS

We are going into busy season, so again, PLEASE ASK YOUR GUESTS PURCHASING ONE DAY TICKETS FOR EITHER DISNEY OR UNIVERSAL “WHAT DAY WILL YOU BE VISITING THE PARK?” before quoting any prices.  Disney is in “REGULAR” SEASON FROM TODAY THROUGH MARCH 16TH,  Then Disney goes to “PEAK” SEASON from March 17th – April 8th.  Universal remains in “VALUE” SEASON THROUGH MARCH 16TH.  Then Universal goes to “ANYTIME” SEASON from March 17th – April 8th.  

 

TALK OF THE TOWN – EXCITING CHANGES COMING!

We really need to get our numbers up with Talk of the Town Restaurant Group.  It is very embarrassing the Expedia sent over 2,000 people in January and we only sent 28 from a team of 150 people.  First of all, we need to make sure ALL of you have your TOTT numbers and are using them on all referral cards and when making reservations.  If you don’t have one, please e-mail Ana Maria and she will get one for you.  Second, TOTT is developing a special $39 menu ONLY FOR USE BY ALL GUEST SERVICES EMPLOYEES for each of their restaurants.  This should be a great selling tool as the regular price of a comparable meal is more than $80.  We will be giving laminated menus to you to show your guests and new referral cards that will be exclusive for this offer.  More information will be coming soon.

BE ON TIME!

We can’t stress how important it is to be on time – even more so during the busy times.  When you are late, it makes YOU look bad, AGS look bad, and the HOTEL look bad.  Not to mention the lost sales and commissions for you.  Please get to your locations early.  Give yourself enough time to do all of your counts and count your bank.

 

EMPLOYEE NOTES:

Happy Birthday to Yani A. on 3/20, Ash A. on 3/16, Kelci B. on 3/12, Angelica B. on 3/21!  Congrats to Delila A. for 3 years on 3/12, Kevin M. for 1 year on 3/10, and Sheena J. for 1 year back on 3/10!