You all did a great job with sales over the Spring Break period, but we had a lot of guest issues with tickets. You have no idea how many irate phone calls we get from guests on a daily/weekly basis because they got the wrong tickets, went to the wrong parks, etc. How can this be solved? When closing the sales and handing the tickets over, be sure to review everything thoroughly with the guests.  They should get PARK MAPS of the parks that are included.  Give them Tear Off Maps and CIRCLE the parks they get with their tickets.  Make sure they know the difference between Hollywood Studios and Universal Studios.  Twice in the last few weeks we had guests show up at Universal Studios with Disney tickets.  Make sure they know the park hours and any special events going on – fireworks, parades, etc.  Also, they need to know how long the tickets are valid.  For Disney Multi-day tickets all portions of the ticket must be used within 14 days.  For Sea World Multi-park tickets, all portions of the ticket must be used within 14 days.  For Universal Multi-day tickets, all portions of the ticket must be used within 7 days.

OPPORTUNITY FOR ADVANCEMENT

We are opening a new position for a Team Supervisor and we would like to hire from within for this position. The Team Supervisor (as opposed to a Manager) will be an hourly position and overtime may be available. Here are the qualifications expected in order to be considered:

– Full Availability – Including all days of the week, nights and weekends
– Weekends are required
– Great customer service skills
– Organized and able to multi-task
– Good knowledge of all technology and the ability to troubleshoot issues with the internet, credit card machines and printers
– Strong sales skills and the ability to pass those on to the team
– Team player and able to gain respect of others by setting an example
– Motivator
– No past issues with attendance or tardiness or write ups
– Pleasant personality
– Strong knowledge of the POS systems

If you feel you have these qualities, please e-mail armando@allguest.com to set up an interview.

NEED TO INCREASE SEA WORLD SALES – DISCOVERY COVE PROMOTION

We really need to work on our Sea World sales.  Every guest should know about the All Day Dining promotions.  Remember, you can price match with the online prices, so with the 2 Park or 3 Park with All Day Dining, IT’S A GREAT DEAL!  Doing a price match and getting a smaller commission (but still really good!) is better than getting no commission at all!  Also, don’t forget the Discovery Cove ONLY promotion that goes through May 25th.  If you have a guest interested in Discovery Cove, always try to sell the regular pass that includes admission to Sea World and Aquatica for 14 consecutive days (or the Ultimate that adds Busch Gardens).  However, if a guest is price conscious or only has a limited amount of time, the special ticket is a great option!  It’s only $128 including taxes for the Day Resort ONLY (Non-swim) or $213 including taxes for the Day Resort with Dolphin Swim ONLY.

DISNEY FREE WATER PARK PROMOTION

Don’t forget with every 2 or 3 Day Disney Base OR Hopper ticket, our guests are getting a FREE DAY AT THE WATER PARKS!  This offer is not available online or at the gate, and is only available through Guest Services desks here in Orlando.  This special continues through June 29th, which is the LAST DAY the Water Park option can be used.  The one day Water Park is a Park Hopper, so they can visit both Typhoon Lagoon and Blizzard Beach on the same day as long as they are both open.  This should be an easy sell, especially with temperatures increasing!

DISNEY CONVENTION TICKETS

Just a reminder that the Disney Convention Tickets are only to be used by those here in business meetings or on a convention.  Families of those here on convention also qualify.  Remember to ask for credentials and ask which meeting or convention there are here with before selling tickets.  You should always FIRST try to sell a full day ticket instead of the After 1 or After 5.

UNIVERSAL 5 DAY PROMO TICKETS

The special is basically for 2 Days Free, so make sure you are charging for the 2 or 3 Park 3 Day Tickets.  You then print the 5 Day Promo ticket in Instant Ticket Wizard.  If the guest only wants 2 Days, you must print the regular 2 Day Tickets in Instant Ticket Wizard.

AGS DINING GUIDE

All locations should now have the Dining Guide.  This a great tool to show your guests all of the dining options we have and this should lead to more dinner show sales and Talk of the Town reservations.  Make sure you use the online reservation link on the AGS Homepage to make your TOTT reservations.  Just click on the picture of the restaurants located on the lower right corner of the Homepage.  Don’t forget to enter the restaurant desired, as well as your TOTT number.  When this is done, the reservation is guaranteed and there is no need to call to confirm.

EMPLOYEE NOTES:

Please welcome Meibys Reyes and Jayleon Pickles to the AGS Team!  Happy Birthday to Karl B. on 4/14!  Congrats to Erika C. for 5 Years on 4/15, Izzy G. for 5 Years on 4/19, Florence M. for 9 Years on 4/14, Lucia L. for 2 Years on 4/15, Mona M. for 2 Years on 4/15, Rachel S. for 2 Years on 4/15, and Ariana T. for 2 Years on 4/15!