May 11, 2018 – Volume 27.18 – MANAGEMENT CHANGES – PROMOTIONS

Goodbye Cindy! Cindy has decided to leave the tourism business and she’s taken a position in Restaurant Management. We wish her the best in her new endeavor! Robert Moreno has been promoted to the new position of Supervisor. Although initially he will be concentrating on the Gifting Team, eventually we want him to be a floater where he can assist any one on any team. Mainly his position will be a bridge to help the staff when the leads may be too busy with guests of their own to assist them. Melissa has been promoted to a Gifting Lead. George is no longer with AGS.

 

ASK THE AGES OF THE CHILDREN

It is very important when selling tickets that you ask the ages of the children in the party.  Last week, we had to refund a ticket for a guest that was sold a ticket for a 2 year old, and the ticket was already scanned at the gate so we had to charge back the employee for not asking.  Be very careful about this.

 

READ THE TICKETS OUT LOUD TO THE GUEST AS YOU HAND THEM OVER

Again, to avoid errors, it is very important that you read EACH ticket out loud to the guest as you hand them over.  This is a last check to make sure they are getting the correct ticket.  This is especially important for the non-integrated tickets like Universal and Legoland, but it should be done with all tickets.  This only takes a minute so it’s worth the time to make sure you don’t get a chargeback for an error that could have been corrected.

 

CHECK THE CALENDARS BEFORE PRINTING ONE DAY DISNEY – UNIVERSAL

As always, before quoting prices, charging for and printing ALL ONE DAY DISNEY AND UNIVERSAL TICKETS, please be sure to check the calendars.  Again, during most of May, Disney is in REGULAR season Monday – Friday, and PEAK Saturday and Sunday.  Universal is in VALUE season Monday – Friday and ANYTIME Saturday and Sunday.  The exceptions start on May 25th.

 

EMPLOYEE NOTES:

 

Please welcome Kailoni Powell, Martin Flores, Jan Dimova and Saidumar Umarov to the AGS Team!  Happy Birthday to Jon G. on 5/13, Diana R. on 5/21, and Luis T. on  5/18!  Congrats to Omar R. for 1 Year on 5/15, Maikel B. for 2 Years on 5/19, Maria P. for 1 Year on 5/22,  and Ana Maria for 16 Years on 5/15!