There are a lot of changes with the pricing in 1 Day Disney and Universal tickets during the month of May. Most weekends for Disney will be PEAK and for Universal will be ANYTIME, with REGULAR for Disney and VALUE for Universal being Monday – Friday. The only exception is the last weekend in May (Memorial Day week) which will be PEAK for Disney and ANYTIME for Universal. Be sure to ask your guests “What day will you be visiting the park?” before selling any ONE DAY Disney or Universal tickets. Because all of the Universal tickets will be activated in Instant Ticket Wizard, be careful when choosing the tickets to print as well. As always, READ THE TICKETS OUT LOUD TO YOUR GUESTS AS YOU PASS THEM OVER. This is your last chance to catch any mistakes you may have made in printing the tickets. You can return the tickets at that time and print the correct ones.
FAST & FURIOUS SUPERCHARGED
The new attraction at Universal “Fast & Furious Supercharged” is now open! For all of you who went through the FIRST training sessions at Blue Man Group, you should have been e-mailed a ticket to see it on either May 21 or May 22 without waiting in lines. This is not an event, but just an opportunity to see the attraction so you can better sell it. This is for you only and no guests are allowed. Unfortunately if you did not attend these training sessions, you will not get an invite at this time.
SEA WORLD SALES – DISCOVERY COVE
Again, Sea World parks should be mentioned to every guest. Sea World is one of the most FAMILY FRIENDLY parks in Orlando, with something for everyone. There are great attractions for the kids including animal interactions, entertaining shows for the adults and whole family, and thrilling rides like Manta, Mako, Kraken Unleashed, Journey to Atlantis, Wild Arctic and Antarctica. Keep out the AGS Dining Guide and always try to get them to upgrade to add the All Day Dining to the parks that they choose. Remember, if you have guests that are on a budget or only here for a short time, suggest the Discovery Cove ONLY special that continues through May 25th. This a great price for Discovery Cove, but does NOT include Sea World and Aquatica like the regular Discovery Cove admission.
KENNEDY SPACE CENTER INCENTIVE
The top ticket sales person will receive a 2-night stay Country Inn & Suites in Port Canaveral, vouchers to Fishlips in Port Canaveral, and one local excursion (TBD)for 2 valued at $500.
Who is eligible:
Open to All Guest Services guest service representatives/frontline team members
When:
Contest dates are May 1, 2018 (week 18) – June 30, 2018 (week 26)
Eligibility:
- All Guest Services must have a 5% increase in ticket sales as compared to 2017.
- Any ticket sale to the Kennedy Space Center Visitor Complex between May 1, 2018 and June 30, 2018 (week 18- week 26)
- Weekly updates will be given by the following Tuesday for the week prior.
Winner will be announced by July 10, 2018.
BE THE HOTEL AMBASSADOR!
We have found that the employees who greet guests in the lobby and breakfast areas and pass out materials to the guests consistently have the best sales. So when you don’t have anyone at your desk, get out in the lobby, smile, introduce yourself as the Concierge and greet the guests! This is how you will make MORE MONEY – trust us!
DEPOSIT ENVELOPES
For those of you on the Non-Premier teams, please make sure every deposit envelope has these 4 lines on the outside of the envelope: 1) HOTEL; 2) YOUR NAME; 3) DATE; and 4) SHIFT (am, pm or both if you work a double). When listing the hotel, please be specific because we have many of the same hotel names.
NEW LEGOLAND TICKETING SYSTEM
Legoland is targeting May 15th to introduce a new ticket system. It is fairly simple and we will be having webinars in the near future for the leads to learn it, and training guides for the rest of you. As the time gets closer, we will give you more details.
VICTORY CASINO CRUISES – NON-SMOKING DATES
Victory has announced that they will have 2 dates in June strictly for Non-Smokers. The dates are Wednesday, June 6th and Wednesday, June 27th. Both the Morning and the Evening cruises on these two dates will be non-smoking.
GATORLAND – FREE ADMISSION FOR YOU AND A GUEST!
Don’t forget that May is Hospitality Appreciation Month at Gatorland. You and a guest are invited FREE. Just present the flyer (that you may need to get from your Lead or Team Manager) and a recent check stub to receive these admissions. Take advantage of this opportunity, especially if you’ve never been to Gatorland before!
DESK CLEANLINESS
Let’s all do our part and keep our desks clean, neat and organized. It’s everyone’s responsibility to make sure the desk is clean and neat when you close up. If you are coming for one day to cover a day off for someone that normally works a location, please do your part to keep the desk clean and neat, but do not throw away or re-organize any of the other person’s belongings. Just leave it as is, but make sure it’s clean. Thank you!
NEED HEALTH INSURANCE ENROLLMENT FORMS – NEW HIRES
For those of you who are approaching your 90 days with us, please be sure to fill out the Insurance Enrollment forms that you received at your Orientations and send them to the office. Even if you DECLINE all coverages, we need you to check the “decline” boxes, sign and date them and get them in. You can give them to the runners, email them or fax them to the office.
401K- 6 MONTHS
Don’t forget the we now have a company match of up to $1000 per year if you enroll in our 401K plan. As with all benefits, you must maintain a minimum of 30 hour per week and be with us for at least 6 months to enroll. This is a great benefit to plan for your future retirement!
EMPLOYEE NOTES:
Happy Birthday to Izzy G. on 5/9! Congrats to Mike B. for 2 Years on 5/4, Corali B. for 1 Year on 5/9, Vanessa G. for 2 Years on 5/11, and Claudia P. for 3 Years on 5/8!