We are now in the peak period of summer season!  All of you should be excited to make as much money as possible!  What do you need to do?  BE PREPARED!  Get to your location early to make sure you are there to catch anyone waiting for the first shuttle.  Check your supplies!  Make sure you have plenty of Disney Shells (at least 6 packs of Adults and 2 packs of children – check closely), POS rolls, credit card rolls and printer paper.  SELL, SELL, SELL!

 

DISNEY UPDATES

The Free Water Park special has ended effective Friday, 6/29.  The Water Park admission must be used on this day or the guest loses it.  As long as the tickets are unused, the rest of the ticket can be used until 12/31/19.  Of course once they start using it, they have 14 days to complete the usage.  Toy Story Land is opening Saturday, 6/30.  Make sure any guests choosing to go to Hollywood Studios are aware that the crowds will be much heavier than usual this summer.  If they want to visit Toy Story Land, they need to get there early!

 

WATER PARKS

When selling ANY ticket for a Water Park or that includes a Water Park (whether it’s Aquatica, Typhoon Lagoon, Blizzard Beach or Volcano Bay), tell your guests that they MUST GET THERE EARLY!!  Many of the water parks are reaching capacity by 11 am or 12 Noon on a daily basis – even EARLIER on the weekends!  Many times Volcano Bay will be at capacity by 10 am.  So be sure to tell your guests to get to the Water Parks BEFORE 10 am.  Also, don’t forget that we are selling the H2O Glow Party at Typhoon Lagoon which is every Thursday and Saturday night through the summer!

 

FLORIDA SUMMER WEATHER

Another reminder you need to give to your guests is that it rains EVERYDAY in Florida in the afternoon, so they need to plan accordingly.  The rain usually doesn’t last for very long, so they don’t need to let it ruin their whole day, but they do need to prepare for it usually between 2 pm – 5 pm in the afternoon.  Please remind your guests that there are no refunds and no rainchecks if it rains.

 

SEA WORLD / BUSCH GARDENS / AQUATICA / DISCOVERY COVE

We really need to do a better job of selling Sea World tickets.  Sea World has more roller coasters than any other theme park in Orlando.  With Manta, Mako, Kraken Unleashed and Journey to Atlantis, it has more thrilling rides than any other one park except Busch Gardens.  Plus the have the highest rated theme park night-time events with Electric Ocean, and 2 FREE BEERS for all guests over the age of 21!  And Happy Hour at two of the restaurants inside from 4 pm – 7 pm.  Busch Gardens also has great night-time offerings and free beer!  Aquatica has also been voted one of the top 10 water parks in the world, and the newest ride – Ray Rush – is already getting reviews as one of the top family raft rides around!  Also, don’t forget that the Discovery Cove ONLY offer continues through the summer for your guests that have a limited budget or limited time.  The bottom line is, every guest should be talked to about these great offers and should buy a multi-park ticket from you.  And don’t forget the multi-park incentive we have going to win VIP passes to Howl-O-Scream in the fall!

 

LEGOLAND

Legoland offers the HIGHEST COMMISSION of any ONE day theme park!  This is another park that we need to get more sales.  Be sure to mention Legoland and the fact that they have a FREE SHUTTLE that picks up every day from behind the Orlando Eye!

 

EMPLOYEE NOTES

Congrats to Fabian for 1 Year on 6/29, Debby D. for 5 Years on 6/24, Mariana G. for 4 Years on 6/23, Carolina T. for 5 Years on 6/24, Jenna M. for 2 Years on 6/23, and Michael M. for 1 Year on 7/3!  Happy Birthday to Dimary D. on 7/4, Shirley C. on 7/5, Lisa H. on 7/6, and Steve M. on 6/28!

Have a safe, happy and prosperous 4th of July!

 

Sea World and all of the Sea World parks (Aquatica, Busch Gardens, Discovery Cove, Adventure Island) offers families some of the BEST experiences.  Did you know that Sea World has more roller coasters than any theme park in Orlando?  With roller coasters, shows, animal interactions, and fun things for the kids, Sea World has things for the entire family.  Electric Ocean has been voted the best night-time event for any theme park in Orlando and runs Fridays – Sundays in June and EVERYDAY in July!  Also, there is FREE beer and Happy Hour all summer long at Sea World.  Aquatica is considered the best water park in Orlando.  And Ray Rush is getting rave reviews as one of the best family raft rides at any water park.  Also, they are extending hours from  Busch Gardens is having their Summer Nights and also Free Beer all summer!  And adding the All Day Dining is a great value for your guests.  So there are lots of reasons to sell the multi-park tickets for Sea World!  Don’t forget that we are having an incentive as well!

 

DISCOVERY COVE ONLY EXTENDED

Discovery Cove ONLY (without Sea World and Aquatica) has been extended through the summer, but at an increased price.  The new price for the Swims is $299 including taxes and for Day Resorts (Non-Swim) $171 including taxes.  Remember, you always want to suggest the regular admissions that include Sea World and Aquatica because you make more commissions.  The DCO only should only be recommended if a guest has limited time or a limited budget.

 

DISNEY INCREASED COMMISSIONS – WATER PARK FREE

Don’t forget that the commissions have been doubled on the 2 Day Base with Free Water Park and the 2 Day Hopper with Free Water park.  From 6/8 – 6/29, you will make $5 per ticket on the 2 Day Base and $10 per ticket on the 2 Day Hopper!  The Water Park has to be used by 6/29 or they lose it.  Also during this time, there is a Free Water Park on all 1 Day Disney Magic Your Way ticket sales!  Although you don’t make extra commission, it is a great add-on for your guests.  Again, the water park admission on these tickets must be used by 6/29, or they lose it.  Disney is also offering an incentive during this time!  The top 5 sales people from each of the 4 teams (Gifting, VIP, Guest Services, and Premier) for all 2 Day and Higher MAGIC YOUR WAY ticket sales (no Timeshare or Convention tickets qualify) will receive 2 tickets to an H2O Glow Party at Typhoon Lagoon along with a $25 Disney Gift Card!

 

DISNEY TRAINING – DISNEY SPRINGS & TOY STORY LAND

For those of you that RSVP’d for the training, an e-mail will be sent to you with all of the details.  The important thing to remember is that you MUST be checked in at the AMC Theaters by NO LATER than the end of the registration hour.  So you MUST be checked in by 10:30, 12:00, or or 1:30 (depending on which session you chose) to be able to attend.  If you arrive late, they will not let you in.  Please park in the Orange Garage as it is the closest to AMC.  Also, in regards to the return, they will start having buses run  continuously starting 30 minutes before the end of the session.  So if you need to get to a shift, you can catch the bus 30 minutes earlier to get to work.  If you are scheduled off and haven’t RSVP’d, there may still be slots available.  You can RSVP at http://www.disneyurl.com/ToyStoryLandCFL.

 

DISNEY H2O GLOW PARTIES AT TYPHOON LAGOON

We will be selling these tickets!  The events are scheduled to start Thursday, 6/21 and will run EVERY Thursday and Saturday night from 6/21 through 8/11.  The price is $55 + tax and the events run from 8 pm – 11 pm (with ticketed guests being allowed to arrive at 7 pm).  What is H2O Glow?

• DJ-hosted dance party on the sandy beaches of the Surf Pool with lots of “Glow”
• Playful mix of Toy Story-themed experiences including Character Greeting with Buzz Lightyear, Woody and Jessie
• Special area—The Wharf—just for adult partygoers, featuring entertainment and a bar with refreshing libations available for purchase

We will be selling this ticket for $59 including taxes and your commission will be $2.25 per ticket!

 

DISNEY AFTER HOURS AT THE MAGIC KINGDOM

We will once again be selling Disney After Hours at the Magic Kingdom.  The first event date that we will be selling is 6/28.  Remember, this is a GREAT way to see the park with little to no wait time!  25 of the most popular attractions and character greetings will be available as well as unlimited ice cream, popcorn and soft drinks.

 

LEGOLAND – LET’S MENTION IT TO OUR GUESTS!

Legoland offers the highest commissions of any theme park for a single day admission!  Let’s really make an effort to mention Legoland to every guest.  You can schedule them for FREE TRANSPORTATION as long as it’s before 10 am on the previous day.  The bus picks up behind the Orlando Eye off of Universal Boulevard at the Legoland bus stop.  Do NOT offer the BOGOS unless it’s for gifting, the guest mentions it, or has a coupon.  you make less commission when you sell the BOGOS than you do when you sell the regular tickets.  Remember, the BOGO is Buy an Adult at FULL PRICE, get a CHILD free.  When you use Accesso to print the tickets, you only need to enter the number of ADULTS and the children will print automatically to match the number of adults.  This is different than the old system where you had to enter BOTH the adults AND the free children.  And you only need to enter ONE name.  A name for each ticket is not required.

 

YOU ARE A PROFESSIONAL CONCIERGE

All of you are employed as a professional Concierge.  Thanks to all of you that represent us so well!  The title of being a Concierge has certain expectations that a few of you are failing to meet.  Some of these are:  Being on time; being dressed professionally with the proper uniform (neatly pressed) and a nametag; being attentive to guests and giving them a proper greeting when they are within 5 feet of your desk; not sitting at locations where sitting is not permitted; staying AT YOUR DESK or greeting guests in the lobby; staying off of your cell phone at all times; using the computer for business purposes only; not being on personal phone calls; no earbuds, or headsets whatsoever; and not eating at the desk.  All of these things were discussed at your orientations and we continue to expect these policies to be met to our standards.

 

EMPLOYEE NOTES:

Happy Father’s Day to all of our Dads out there!  Happy Birthday to Mike G. on 6/22

 

 

 

 

We are excited to announce that Disney is increasing our rebates on the 2 Day Base with Free Water Park and 2 Day Hoppers with Free Water Park!  So we are increasing the commissions to YOU!  From 6/8 – 6/29, we will be paying $5 on all 2 Day Base w/Free Water Park tickets, and $10 on all 2 Day Hoppers w/Free Water Park tickets!  Remember, the Water Park portion of the ticket MUST be used by 6/29, or the guest will lose that option.  And the One Day Visit to a Water Park is a Hopper, meaning they can visit both Typhoon Lagoon and Blizzard Beach on the same day!  Also, from 6/8 – 6/29, ALL ONE DAY MAGIC YOUR WAY TICKETS (no Convention Tickets) include a Free One Day Water Park Hopper admission!  This is for ALL One Day Magic Kingdom, Non-Magic Kingdom, and 1 Day Hopper sales.  Again, the Water Park option must be used by 6/29 or they lose it, and it is a Water Park Hopper, meaning they can visit both Typhoon Lagoon and Blizzard Beach on the same day.  INCENTIVE!  We will be giving prizes to the Top 5 Tickets sellers for each team:  Premier, Gifting, Regular Guest Services and VIP.  This will be based on the number of “Magic Your Way” ticket sales only for 2 DAYS AND HIGHER ONLY (no Timeshare or Convention tickets qualify).  The Top 5 Sellers for each team will receive TWO (2) TICKETS TO THE H20 GLOW PARTY AT DISNEY’S TYPHOON LAGOON ALONG WITH A $25 DISNEY GIFT CARD!

 

DISNEY H2O GLOW PARTIES AT TYPHOON LAGOON

Every Thursday and Saturday from June 21st to August 11th, Disney will be having H2O Glow Parties at Typhoon Lagoon!  These are specially ticketed events that we will be selling!  The price is $55 + tax and the events run from 8 pm – 11 pm (with ticketed guests being allowed to arrive at 7 pm).  What is H2O Glow?

• DJ-hosted dance party on the sandy beaches of the Surf Pool with lots of “Glow”
• Playful mix of Toy Story-themed experiences including Character Greeting with Buzz Lightyear, Woody and Jessie
• Special area—The Wharf—just for adult partygoers, featuring entertainment and a bar with refreshing libations available for purchase

We will be selling this ticket for $59 including taxes and your commission will be $2.25 per ticket!

 

BREAK POLICY

Thanks to all of you who stay at your desks, or walk around the lobby and greet guests and are always in view!  We appreciate you!  We do have a handful of people that don’t understand the break policy, even though a paper has been signed that you do.  If you work 6 hours or less, you are NOT permitted to take a 30 minute break.  However you can step away for a couple of small breaks (5 minutes) to use the restroom or get a drink.  You CANNOT have any food or drinks at the desk (with the exception of a water bottle, coffee, or drink with a cap that can be hidden), have any food off of the breakfast bar and you CANNOT leave property without a manager’s permission.  Please refer to the Break Policy that will be sent to you by your Team Manager if you have any questions.

 

SEA WORLD INCENTIVE

Let’s keep pushing those Sea World multi-park tickets!  Remember, our top 5 sellers through September 3rd will receive 2 VIP admissions to Howl-O-Scream!  Don’t forget to mention Electric Ocean!  It has been voted the TOP night-time summer theme park event in Orlando.  It runs Fridays – Sundays through the end of June, and they NIGHTLY during the month of July!

 

TOY STORY LAND PREVIEW

Disney is offering a training session and preview for the new Toy Story Land in Disney’s Hollywood Studios.  There will be 3 sessions held on Friday, 6/22:

• Session 1
•    9:30 – 10:30 a.m. – Registration
•    10:45 a.m. – 2 p.m. – Training and Toy Story Land Sneak Peek
• Session 2:
•    11 a.m. – 12 p.m. – Registration
•    12:15 p.m.  – 3:30 p.m.  – Training and Toy Story Land Sneak Peek
• Session 3:
•    12:30 – 1:30 p.m. – Registration
•    1:45 p.m. – 5 p.m.  – Training and Toy Story Land Sneak PeekBOGOs than you do on the regular tickets.

Again, we will NOT be able to give everyone the full day off for this.  Please choose a time that allows you to work your NORMAL shift.  If you work a PM shift, choose the Session 1.  If you work 7 am – 12 noon, choose Session 3.  You can register at www.disneyurl.com/ToyStoryLandCFL.

 

DISNEY / UNIVERSAL SEASONS

Don’t forget to check your calendars before printing any ONE DAY Disney or Universal tickets.  Universal remains in ANYTIME season through August 5th.  Disney is in REGULAR June 24th and then goes to Peak through July 4th.

 

EMPLOYEE NOTES:

Happy Birthday to Chris M. on 6/12!  Congrats to Vickee C. for 1 year on 6/14, Lisette for 3 years on 6/8, Jose A. for 3 years on 6/14, Michelle M. for 2 years on 6/13, and Petra S. for 3 years on 6/8!

We will gradually continue getting busier and busier in the month of June.  Keep your spirits up!  Keep a positive attitude!  From the last week of June to the first week in August, all of you should be making a lot of money.  Make sure you are ready by checking your supplies.  Make sure you have plenty of Disney shells (DTI), POS and credit card rolls, and printer paper.  REALLY LOOK AT YOUR DISNEY SHELLS.  Some of you may think you have plenty, and then you realize they are all children.  We want EVERY location to have a minimum of 6 packs of Adults and 2 packs of Children.  Clean up your desk and make sure it’s well organized so everything can be easily found and you are not searching for stuff like the Blue Man Group seating chart or your AGS Dining Guides.  Throw away any outdated calendars or materials, but please do not throw away anyone’s personal items.

 

SEA WORLD PERKS EVENT – ELECTRIC OCEAN – FRIDAY 6/8

You and one guest are invited out to check out Electric Ocean at SeaWorld. Enjoy dinner on us, get your complimentary beer and then check out Happy Hour specials at Flamecraft and Sharks Underwater Grill, and see our new dolphin show “Touch the Sky”. Stay late and enjoy Ignite – Orlando’s best firework, waterfountain, and laser finale. Login to RSVP now! Check in from 5:00 PM – 7:30 PM under the Tram Stop at the park entrance.  Please do not be late.  No one will be let in if you show up after 7:30 pm.  Go to www.hospitalityperks.com to register.  For those of you who were hired after the enrollment ended, you and one guest are still able to go.  We have submitted your names and you will be on a list at the gate.  Electric Ocean runs Friday – Sunday during the month of June, and EVERY DAY during the month of July.  Don’t forget that Sea World and Busch Gardens now have FREE beer at each park!  All guests 21 and up will be welcome to enjoy 2 free 7 ounce beers per day.

Also, the “FLASH SALE” tickets are ending.  Sunday, 6/3 will be the last day to sell.  Any tickets bought by Sunday, 6/3 can be used through July 1st.  Starting Monday, June 4th, all tickets available to sell will be back to normal.

 

DISCOVERY COVE “ONLY” EXTENDED

The Discovery Cove ONLY offer has been extended indefinitely, however the price will be higher.  It does not include Sea World and Aquatica.  Remember, this should only be offered if you have a guest that is only here for a limited time, or here on a budget.  It does not include Sea World and Aquatica.  Your commission is much higher on the regular Discovery Cove bookings that include Sea World and Aquatica for 14 days.

 

SEA WORLD MULTI-PARK INCENTIVE

Don’t forget to push those multi-park tickets!  For all 2 Park, 3 Park, 3 Park Unlimited, 2 Park with ADD and 3 Park with ADD, you will be getting entries for a drawing.  For every 10 Multi-Park ticket sales from May 28th – September 3rd, you will receive 1 raffle drawing ticket.  At the end of the incentive period, we will be doing a drawing and five people will receive a pair of Howl-O-Scream VIP admissions, that include front of the line access and dinner!

 

LEGOLAND

Did all of you realize that for a ONE DAY major attraction ticket sale, Legoland offers the HIGHEST COMMISSIONS?  Make sure you are recommending this to your guests!  Although Legoland is known for targeting kids, they do have things for adults too, including 2 roller coasters, Ninjago, Cypress Gardens, and the Ski show.  The Water Park is now open daily.  Don’t forget that if they sale is before 10 am, you can book them for the Free Shuttle that leaves at 9 am daily from behind the Orlando Eye.  Remember, ALWAYS TRY TO SELL THE REGULAR ADMISSIONS – you make more commission than you do on the BOGOs.  Only sell the BOGOs if the guest mentions “Kid’s Free” or if they’ve been on a timeshare tour, or you have to do a price match.  You make LESS commission on the

 

DISNEY TOY STORY LAND PREVIEW

Disney is offering a training session and preview for the new Toy Story Land in Disney’s Hollywood Studios.  There will be 3 sessions held on Friday, 6/22:

• Session 1
•    9:30 – 10:30 a.m. – Registration
•    10:45 a.m. – 2 p.m. – Training and Toy Story Land Sneak Peek
• Session 2:
•    11 a.m. – 12 p.m. – Registration
•    12:15 p.m.  – 3:30 p.m.  – Training and Toy Story Land Sneak Peek
• Session 3:
•    12:30 – 1:30 p.m. – Registration
•    1:45 p.m. – 5 p.m.  – Training and Toy Story Land Sneak PeekBOGOs than you do on the regular tickets.

Again, we will NOT be able to give everyone the full day off for this.  Please choose a time that allows you to work your NORMAL shift.  If you work a PM shift, choose the Session 1.  If you work 7 am – 12 noon, choose Session 3.  You can register at www.disneyurl.com/CFLToyStoryLand.

 

FREE DISNEY WATER PARK CONTINUES THROUGH 6/29

The Free Water Park offer on all 2 and 3 Day Disney tickets continues through 6/29.  The water park MUST be used on or before 6/29.  The 2 or 3 Days for the major parks can be used within 14 days of the first day of use, or if the water park is not used, the ticket expires on 12/31/18.

 

KENNEDY SPACE CENTER INCENTIVE

The top sales person from May 1st – June 30th will receive:  A 2 night stay at the Country Inn & Suites in Cape Canaveral, Gift certificate to Fishlips Restaurant in Port Canaveral, 2 tickets to the Brevard Zoo, and 2 gift certificates for the Victory Casino Cruise Ship.  This certificate includes boarding, dining, and $10 in slot play (must be 18 years of age to sail and gamble, 21 y/o to drink).  AGS must have a minimum of a 5% increase in order for the prize to be awarded.  Keep selling those KSC tickets!

 

TALK OF THE TOWN

We’ve seen a drop in reservations, so let’s not forget to refer to Charley’s, Johnny’s Hideaway, Moonfish, Fishbones and Vito’s Chophouse!  Be sure to show the $39 menu to your guest from the AGS Dining Guide, and give them a referral card if they choose the offer.  Book your reservation on the AGS Homepage and your guests are guaranteed a seat!

 

GAY WEEK

This year there are expected to be almost 180,000 people in town for this event. It’s important to know that the DoubleTree Sea World and the B Resort are considered Host Hotels for the men, and the Grand Orlando Resort Celebration is the host hotel for the women. While most events are privately ticketed events (parties, hotel pool parties, etc.), the main day to be mindful of is Saturday, June 2nd at the Magic Kingdom. Obviously Disney is not a sponsor of this event and everyone is welcome to do to Disney any day they want. But we need to be sensitive to our guests with smaller children. When selling Disney tickets this week, be sure to let your guests know – particularly families with children – that the Magic Kingdom will be EXTREMELY crowded this day. There is no need to get into any discussions about social issues or opinions. Just let them know the park will be VERY CROWDED this day and it may be more enjoyable for them to visit another day that will be less crowded. Feel free to go to www.gaydays.com or www.onemagicalweekend.com for more information.

 

EMPLOYEE NOTES:

Congrats to Maria A. for 13 years on 6/6, Kim F. for 5 years on 6/6, Lisette M. for 3 years on 6/8, Brandi S. for 1 year on 6/6, and Petra S. for 3 years on 6/8!  Happy Birthday to Kim F. on 6/1, Bev H. on 6/7, and Mahvash J. on 6/7!