We are still looking to add additional employees to our staff. These are the qualities we are looking for in our new hires: RESPONSIBLE, DEPENDABLE, RELIABLE TRANSPORTATION, OUTGOING PERSONALITY, CAN WORK ANY DAYS AND ANY TIME (INCLUDING NIGHTS AND WEEKENDS), HAS VISITED ALL OF THE THEME PARKS AND ENJOYS THEM, KNOWS THE ORLANDO AREA, AND BI-LINGUAL PREFERRED. If you know of anyone looking for a job with these qualities, please send them the link to our online application: attractions-lodging-leisureinc.appone.com. If they are hired and they stay with us for at least 90 days, you will receive a $100 Visa Gift Card!
LEGOLAND INCENTIVE!
Legoland offers you the BEST commission on any One Day ticket! We should really be talking about Legoland to every guest, especially if they have small children. Don’t forget to mention the Free Shuttle that picks up daily behind the Orlando Eye. INCENTIVE – From 7/23 – 8/6, AGS as a company must sell a minimum of 180 NON-TOURING tickets (No Bogos will count). For every 25 Regular Admission tickets (Not Bogos) that you sell during this period, you will receive a $25 Target Gift Card! For every 40 Regular Admission tickets (Not Bogos) that you sell, you will receive a raffle ticket to choose from the following prizes: A 42″ LED TV; 4 Complimentary Legoland Florida Admission tickets; or $350 worth of Target Gift Cards! Who needs $350 to spend at Target?! I DO!!! This is a really nice incentive so let’s work to make sure we sell 180 tickets during these 2 weeks!
CALL OUTS
We have had an excessive amount of call outs lately, which is very unfortunate because those of you that are working all of your shifts are making a LOT of money! A few policies to remind you of when it is necessary to call out for your shift: Absolutely no texting. Many times we may be sleeping, in meetings, or don’t otherwise receive your text. You must CALL your Team Manager with as much advance notice as possible. If they don’t answer, continue calling EVERY manager until someone actually answers the phone and you TALK to someone. Do not leave a voicemail message or e-mail. Again, you MUST TALK to a manager. If you wake up sick, make sure you call no later than 6 am. If you are sick in the evening and don’t think you will be able to make it in for your AM shift, please call your Team Manager that night. Anyone calling out 2 days or more in a row will be required to present a doctor’s excuse. Car problems will no longer be an acceptable absence. You will be expected to get a ride from a friend/relative or get an Uber or Lyft.
USAGE PERIODS FOR ALL MULTI-DAY OR MULTI-PARK TICKETS
We have had some guest issues with being told the correct information on how long they have to completely use a multi-day or multi-park ticket. FYI:
Universal – 7 Days; Disney – 14 Days; Sea World – 14 Days
If you are ever in doubt, please read the Terms & Conditions printed on the tickets OUT LOUD to your guest.
SECRET SHOPPERS ARE OUT
We want to remind all of you that we have secret shoppers out on a regular basis and anyone caught being dishonest and/or not following proper procedures will be terminated. This includes handling cash transactions correctly and using the proper Rental Car procedures. Our shoppers will be dressed as tourists and we will have them checked into the hotel so you will never know they difference. They will purchase tickets in cash to make sure the transaction is entered into the POS correctly and the correct change is given. They will also ask about and/or actually rent a car to make sure you are using Dollar/Thrifty/Hertz and that you’re handling the transaction correctly. Anyone using an unapproved Rental Car company (unless you have one in your lobby) will be terminated.
NEW HIGHER COMMISSIONS ON SEA WORLD WITH ALL DAY DINING!
Sea World has increased our margin on the Sea World with ADD, so you will now make an additional $2 per ticket sold! Use the laminated AGS Dining Guide to promote this with your guests. If you don’t have a dining guide at your location, please let your Team Manager know. Next to Legoland, the Sea World tickets are the HIGHEST commissions! So let’s continue to push these sales. Electric Ocean has been voted the #1 night-time theme park event. They are offering 2 free beers to every guest aged 21 and up during the summer. And they have introduced a Happy Hour special at 2 of their restaurant venues during the summer. These are great selling points for your guests!
NEW TICKET ENVELOPES
All locations should have received the new ticket envelopes last Friday. Please make sure you are putting ALL TICKETS SOLD in these envelopes! Our advertisers paid for this space so we need to make sure we’re giving them the exposure. The new envelopes include ONE FREE TICKET to Madame Tussauds per family IF they download the City Access App. We do NOT give them the free ticket – they get it through the app. However it will give you an opportunity to sell the family the additional tickets. To encourage them to purchase them from you, we will give them these discounts: Pick 1 Attraction – 10% = $3 off per ticket; Pick 2 Attractions – 15% = $6 off per ticket; 3 Attractions – 25% = $12 off per ticket. This offer is designed to help you sell more tickets! Please make sure you use the envelopes for EVERY sale and encourage your guests to download the app.
DISNEY INCENTIVE WINNERS!
We have our first 2 nights available for the H2O Glow Party at Typhoon Lagoon for our incentive winners: Thursday, 7/19 and Saturday, 7/21. Again, our winners were: Karen V., Rafael C., Delila A., Izzy G., Kelci B., Christina S., Keysha S., Shirley C., Berty M., Florence M., Kevin M., Lisa H., Ann N., Valerie G., Jon G., Claudia P., Pablo Z., Sabrina B., Raul R., and Caroline L. We have 10 sets of 2 tickets for each of these nights, so we will take the first 10 people to RSVP to sales@allguest.com for each night. Great job guys!
H2O GLOW AND DISNEY AFTER HOURS
Speaking of H2O Glow, we are still selling tickets to this event that is every Thursday and Saturday through the summer. We are also selling tickets to Disney After Hours at the Magic Kingdom. Remember, this is a GREAT way to see the park with little to no wait time! 25 of the most popular attractions and character greetings will be available as well as unlimited ice cream, popcorn and soft drinks.
EMPLOYEE NOTES:
Happy Birthday to Maria A. and Mariandrea S. on 7/10, Migdalia R. on 7/14, Jan D. and Maikel B. on 7/15, Mariana G. and Ana Maria S. on 7/16, Destiny M. on 7/12, Rich M. on 7/19, Congratulations to Sandra R. for 3 Years on 7/11 and Justin H. for 2 Years on 7/20!