As the summer winds down, we need to make sure we are maximizing our sales. We are getting reports from Legoland, Sea World and Universal that we are down in sales from last year, and we want to turn this around. Are you doing everything you can to make sales? Are you getting out from behind the desk and greeting your guests in the lobby? Are you offering them restaurant coupons and information for the parks as a way to get them to your desk? Once they are at your desk, are you asking “Discovery Questions” (Have you been here before? How long will you be staying? Do you have children in the family? What are the ages? Do you have a car while you’re here? Do you have any dinner plans?) to help with the vacation planning and maximize the sale? If they ask for a 1 Day ticket to any park, are you talking about all of the multi-day and multi-park options available? If you are not doing these things, YOU NEED TO. We have a couple of new hires that are doing this and making far more commissions than some of you that have been here for more than a year. This goes to show that if you are proactive and and engage with the guests, YOU WILL MAKE MORE MONEY!

 

THEFT / DISHONESTY WILL NOT BE TOLERATED

We expect all of you to be honest, trustworthy and loyal and represent AGS in this manner.  It is very disappointing when we have secret shoppers out and they find someone stealing from the company.   We have warned you all time and time again that we are monitoring transactions and anyone not processing a cash transaction correctly will be immediately terminated,   We intend to prosecute anyone in the future.  Is this worth it?  Thank carefully about this.  And again, thanks to all of you who have made us proud and represent us with honesty and integrity.

 

LEGOLAND INCENTIVE!

Don’t forget about the Legoland incentive running from 7/23 – 8/6.  For this 2 week period, we need to sell a minimum of 180 REGULAR (Non-Gifting/Bogo) tickets for the incentive to be paid out.  What can you win?  For every 25 tickets sold, you will get a $25 Target Gift Card!  Sell 40 tickets and be entered into a drawing for the Grand Prize:  Your choice – A 42″ LED TV, 4 Complimentary Legoland tickets, or $350 worth of Target Gift Cards.  Let’s make sure we mention Legoland to every guest, and don’t forget the FREE SHUTTLE that picks up daily from behind the Orlando Eye.  Legoland is THE HIGHEST COMMISSIONED ONE DAY THEME PARK TICKET that we sell!  Also, from August 1st – August 31st, they are offering FREE STANDARD PARKING.  So if your guest wants to drive there, this is another reason for them to buy tickets from us!

 

UNIVERSAL VALUE SEASON STARTS MONDAY, AUGUST 6TH

For the next few days, please make sure you are asking all guests who purchase One Day Universal tickets “What day will you be visiting the park?”  This is very important because ANYTIME must be printed for Saturday and Sunday, and then VALUE starting Monday.  Please make sure you do this so we don’t have angry guests coming back that overpaid for their tickets.  Disney continues in Regular Season through August 26th.

Also, everyone should have gotten the e-mail for the  Frontline Sales Appreciation Party for Fast & Furious Supercharged on either Tuesday, 8/21 or Thursday, 8/23.  Please make sure you RSVP no later than 8/15.  If you did not receive this e-mail, please e-mail rick@allguest.com to let him know.

 

DISNEY FREE HOPPER STARTS SUNDAY, AUGUST 5TH

Disney is once again offering our guests the Free Park Hopper option on all 2 and 3 Day Magic Your Way tickets (Convention and Timeshare tickets do not apply) starting Sunday, August 5th and continuing through September 31st.  This applies to Base tickets and tickets with the Plus option.  This is a GREAT deal for our guests and is NOT available online or at the gate.  If unused, all tickets will expire on December 31, 2018.

 

SEA WORLD

Let’s continue to push the multi-park tickets.  Be sure to let your guests know that “Electric Ocean” will be ending soon so they take advantage of the time left to see the #1 night-time theme park event.  The two “Free Beers” have been extended through Labor Day.  Aquatica has been voted the #1 Water Park in the USA so that’s a nice fact to tell your guests as well.  Busch Gardens continues their Summer Nights as well.  Remember, we are running an incentive from May 28th through September 3rd!  For every 10 multi-park tickets you sell, you will receive an entry into a drawing for one of ten pairs of VIP Howl-O-Scream tickets, including dinner and front line passes!

 

ORLANDO CITY MATCH VS NEW ENGLAND REVOLUTION, SATURDAY, AUGUST 4TH AT 7:30

There are still seats available for the Orlando City Soccer game Saturday against the New England Revolution.  The game starts at 7:30.  We still have company seats available for $52, and all of the Tourism Seats as well.  If you are on the Activity Link/Guest Services team (not Premier/Gifting/VIP), you are welcome to wear your Orlando City oxfords.  Let’s try to get some more sales and support the Lions!

 

EMPLOYEE NOTES:

Congrats to Ariel B. for 3 Years on 8/10, Jon G. for 6 Years on 8/15, Lisa H. for 1 Year on 8/16, and Keysha S. for 4 Years on 8/15!  Happy Birthday to Mike B. on 7/23, Rick Piesko on 7/30, Jose S. on 7/30, Steven S. on 8/15, Keysha S. on 7/23, Richelle C. on 8/4, and Sabrina H. on 8/10,