There are a LOT of special events and ticket associated with Halloween.  So please see below for details so you can be well informed and give your guests the correct information.  Please take the time during your slow periods to go to EVERY theme park’s website to see their specific details on their Halloween events.  FYI, we are NOT selling Howl-O-Scream tickets for Busch Gardens.

 

MICKEY’S NOT SO SCARY HALLOWEEN PARTY (MNSSHP)

Upcoming event nights are 9/30, 10/2, 10/4, 10/8, 10/9, 10/11, and 10/14.  Remember, we are running an incentive for sales on the nights of 9/25, 9/28, and 9/30!  The top 10 sales people will receive a $75 Disney Gift Card.  Additionally for every 10 tickets you sell during a 2 week pay period, you will receive a $20 bonus (does not apply to Vistana sales).  Guests with our tickets can enter the park as early as 4 pm.  Don’t forget to tell anyone purchasing day tickets to the Magic Kingdom and going to the park on a MNSSHP event day, THE PARK CLOSES AT 6 PM!

 

HALLOWEEN HORROR NIGHTS (HHN)

You MUST look at the calendar and let your guests know that our tickets are good for any 2 Sunday – Thursday nights during the entire event.  Again, CHECK THE CALENDAR!  There was no event this past Thursday and we had guests who were told there was and they were very upset.  Make sure you are telling any guests who purchase day tickets that the park CLOSES AT 6 PM ON DATES OF EVENT NIGHTS.  Vistana gifting employees will receive a $20 bonus for every 10 tickets sold during every pay period!

 

SEA WORLD’S HALLOWEEN SPOOKTACULAR

This is INCLUDED with regular park admission and runs every WEEKEND (Saturday and Sunday) in October.  Costumes for the kids is encouraged and there are special shows and Trick or Treat stations throughout the park.  FYI, for these weekends, Sea World is running a special Buy One Adult at Full Price and receive a Kid Free special ONLINE ONLY.  Again, this is an ONLINE special and is NOT available at the gate.  WE WILL NOT BE ABLE TO HONOR THIS SPECIAL.  So unless your guest mentions they saw it online, do not bring it up.  You can offer discounts of up to $20 on regular one day tickets if asked so the guest will get a $40 discount, but we cannot give the Kid’s free.

For Activity Link users, make sure you are giving a FREE 1 DAY I-RIDE ticket to every guest who purchases tickets!  They should be getting two separate vouchers.  One for the Sea World admission and one for the Trolley.

 

LEGOLAND’S BRICK OR TREAT

This is also included with regular park admission and runs every WEEKEND in October, and also on October 31st.  There will be special Halloween themed shows throughout the park and fireworks at 8 pm on these nights.  SPECIAL NOTE – Even though the park maps show the park closed on Tuesdays in October, THEY WILL BE OPEN!  The park will continue to be CLOSED ON WEDNESDAYS, with the exception of October 31st.  THIS IS A GOOD REASON WHY YOU SHOULD ALWAYS GO ON THE ATTRACTIONS WEBSITE TO DOUBLE CHECK HOURS AND OPEN DATES.  

 

ORLANDO MAGIC – FREE FAM!

The NBA season is just around the corner and the Pre-Season games start next week with the first game being Friday, October 6th.  We will be selling tickets the same way as last year.  The Premier Team will use Rezgo and send the guests with a voucher that the guest will turn in at Will Call to get their tickets.  ALL OTHER TEAMS WILL HAVE THE SAME PROCEDURE AS LAST YEAR.  You will call a Lead or Manager, they will book the tickets for you using the procedures that we provide them, and they will  load the ACTUAL TICKETS in Drop Box for you to print out and give to your guests.  More information will be coming out next week.

Plus ALL OF YOU are invited to a FREE FAM on Wednesday, October 10th, where you can watch the Orlando Magic take on Flamengo of Brazil and enjoy a special halftime reception!  Tickets will be provided to all AGS employees free and one guest ticket can be bought for $20.  The beauty of this is that when you purchase ONE GUEST TICKET, YOU WILL RECEIVE TWO FREE tickets to the opening night game on October 17th against the Miami Heat!  RSVP by October 3rd to:  orlandomagic.com/tourismfam

 

TAMPA BAY BUCS

Starting Monday, October 1st, we will begin selling Tampa Bay Buccaneers tickets.  This will be for all Activity Link users only.  The commission on these tickets will be $10 each.  The procedures will be exactly like Orlando City.  You will call a Lead or a manager and they will book them for you.  You will need to get the guest’s name and an email address and they MUST have a smart phone to have the tickets scanned at the gate.

 

CITY ACCESS INCENTIVE!

Guys, in addition to passing out all of your restaurant referral cards, you should ALWAYS encourage each of your guests to download the CityAccess App.  Each of you should have a pad and a stamp with your unique number on it.  If you DON’T have these, please send an e-mail to rick@allguest.com and he will have Carolyn at Adrenaline make you one and get it out to you.  INCENTIVE:  FROM OCTOBER 1 TO DECEMBER 31, 2018, THE CONCIERGE WITH THE MOST DOWNLOADS WILL RECEIVE 4 DAY RESORT PASSES TO DISCOVERY COVE!  You must have at least 30 downloads per month and you must total a minimum of 90 during the incentive period to be eligible.

 

NOW SELLING ROCK DINNER SHOW – FREE ADMISSION FOR 2!

Rock Dinner Show on International Drive is NOW OPEN!  We have contracted with them and we can now sell their vouchers.  The venue is located at 6362 International Drive across from the Avanti Resort.  They would like ALL OF YOU to take an opportunity to see the show.  You and a guest are invited to see the show for FREE!  Call 407-536-7943 to make a reservation and use the code HOSP18 for this offer!

 

FOREVER FLORIDA CLOSED

Forever Florida has gone out of business.  Not many of you may have known them well, but they had a great Zipline Course and horseback riding.  Please discontinue the sale of Forever Florida.

 

EMPLOYEE NOTES:

Happy Birthday to Lori C. on 9/29, Maribel R. on 9/30, Evelyne A., KB, and Caylee G. all on 10/3, Vicente M. on 10/6, and Brandi S. on 10/12!  Congrats to Angelica B., Veronica M., Alix R., and Jose S. for 3 years on 9/30, Sabrina B. for 1 year on 9/30, Christina S. for 4 years on 10/3, Lori C. for 1 year on 10/9, Diane F. for 6 years on 10/12, Steve H. for 7 years on 10/12, and Melissa R. for 8 years on 10/12!

Universal has announce a new ticket offer for us!  From September 14th through March 14, 2019, all 2 and 3 Park 2 Day Base and Park-to-Park tickets will receive 2 additional days free!  So any 2 Day ticket will automatically be given 2 extra days!  You can do this for ALL tickets EXCEPT the 2 Day Base.  When selling a 2 Park – 2 Day Base ticket, be sure to ask your guests if they will be using the additional free days.  If they don’t or they’re not interested, instead of printing the 2-Park – 4 Day Base Promo ticket, you should print the 2 Park – 2 Day Base In Market ticket.  This ticket is given to us at a LOWER cost which makes your commission HIGHER.  So be sure to ask your guests this when selling these tickets so you can make more money!  As always, the tickets printed must match what is put in the POS.

 

UNIVERSAL’S HALLOWEEN HORROR NIGHTS

Universal’s Halloween Horror Nights (HHN) started this past weekend.  This year we are selling a 2 Night FlexTicket that is not available online or at the gate.  Basically this ticket will allow 2 admissions for HHN on any Sunday – Thursday event night.  Fridays and Saturdays ARE EXCLUDED for this ticket.  You can sell it as “Buy a night, get a night free” or “Two nights for the price of one”.  We will be trying to sell it for the retail price of $123 inclusive, however you can match the online price of $88 inclusive if you need to.  The two nights do NOT have to be consecutive.  If fact, they can be used ON ANY NIGHT during all event dates as long as they are NOT A FRIDAY OR SATURDAY.  Be sure to check your HHN calendar for event nights.  remember, just because we say Sunday – Thursday nights DOES NOT mean they have them every night.  Last year we had someone sell one for a Tuesday night and there are never dates on Monday or Tuesday nights.  So be sure to check your calendar.  Don’t forget!  You MUST tell your guests that Universal Orlando CLOSES AT 6 PM ON HHN EVENT NIGHTS!

 

SEA WORLD WEEKDAY TICKETS – MONDAY THROUGH FRIDAY

Sea World has rolled out this special offer again.  Through Activity Link we will be selling the weekday tickets for $69 inclusive.  RezGo users have it for $85.  This is a GREAT deal and it is NOT available online or at the gate, so be sure to mention it to your guests!  Remember to ask your guests “What day will you be visiting the park?”.  If they want to go on a Saturday or Sunday, you must sell them the regular One Day admission tickets.

 

LEGOLAND

We really need to PUSH Legoland tickets more!  Legoland offers you the HIGHEST commission of ANY One Day Theme Park ticket!  Remember to offer the free shuttle that picks up behind ICON Orlando (Orlando Eye) at 9 am everyday.  Don’t forget that they are now operating their FALL SCHEDULE, meaning they are CLOSED TUESDAYS AND WEDNESDAYS in September, and WEDNESDAYS in October.  The Water Park is now ONLY open on the weekends.  Always check the calendar before selling any tickets.

 

NOW SELLING THE HOLY LAND EXPERIENCE THROUGH ACTIVITY LINK

As was previously mention, for ACTIVITY LINK USERS ONLY, you can now sell the Holy Land Experience.  The commission on these tickets is $3 per person, so that’s a very good commission!  Don’t forget that the Holy Land Experience IS CLOSED SUNDAYS AND MONDAYS and most holidays.

 

DISNEY 2 AND 3 DAY BASE TICKETS WITH FREE HOPPING

The Free Hopper option on all 2 and 3 Day Disney tickets continues through September 30th.  If someone purchases these tickets and does NOT begin using them, they will have until December 31, 2019 to finish using them.  All sales will discontinue as of 9/30, but the offer will begin again at the end of October.

 

MICKEY’S NOT SO SCARY HALLOWEEN PARTY (MNSSHP)

MNSSHP continues every Tuesday, Friday and Sunday and some Thursdays through October 31st.  Guest with our tickets can enter the park as early as 4 pm.  You must tell the regular park-goers on these dates that THE MAGIC KINGDOM CLOSES AT 6 PM.  So if you have someone going to the Magic Kingdom on a MNSSHP date, they may be better off going to MNSSHP and entering the park at 4 pm instead of being kicked out at 6 pm.  We will inform you as soon as we hear about any particular night being sold out, but if you have PREVIOUSLY sold ticket to a sold out night, the guest is still good to go!  If you are unable to activate tickets for a certain night, that means it’s SOLD OUT.  The incentive continues where for every 10 MNSSHP tickets you sell during a pay period, you will get an additional $20!  Also, from 9/17 to 9/21, the TOP 5 SALES PEOPLE OF MNSSHP TICKETS WILL RECEIVE 4 TICKETS TO THE MNSSHP EVENT ON SUNDAY, 9/23!

 

INCENTIVES

We have a TON of incentives going on, so be sure to look at the Bulletin Board in When to Work to see what you should be pushing.  Keith is trying to keep it up to date, but there are a LOT of ways to make extra money and win prizes!  Here are just a few of the attractions running incentives:  Mickey’s Not So Scary, Enterprise Rent a Car, Blue Man Group, Boggy Creek Airboat Rides, and Hard Rock Cafe.  In addition, don’t forget the Wonderworks Orlando Fun Partners event on Wednesday, 9/26!

 

ENTERPRISE FIRST, THEN DOLLAR/THRIFTY/HERTZ

Enterprise is now our first choice for rental cars.  Dollar/Thrifty/Hertz should be used as a back up.  We have shoppers checking on rental cars and anyone using any other company other than these will be reprimanded and/or terminated (with the exception of having a different company in your lobby).  Remember, from 9/5 – 9/25 you receive DOUBLE commission on all Enterprise Rentals.

 

EMPLOYEE NOTES:

Happy Birthday to Brian A. on 9/18, Deb C. on 9/15, Judy F. on 9/17, Mariela G. on 9/22, Berty M. on 9/19, Michel P. on 9/27, Christina S. on 9/25, Vanessa G. on 9/18, Keith Henderson on 9/20, and Gabriela L. on 9/17!  Congrats to Brenda R. for 4 years on 9/23!