Hopefully all of you have read the messages about guest comments that were sent out through When to Work. It is very disappointing to read some of the negative comments that we’re received and it needs to be corrected.  First of all, we expect all of you to SMILE and greet the guests in the lobby in friendly manner.  If a guest asks you a question that you do not know the answer to, YOU CANNOT SAY “I DON’T KNOW”.  The proper response is “If you’ll give me a minute, let me see what I can do to help you and find out for you”.  Then you should Google it.  If you can’t find it through Google, contact your Team Lead or Manager.  As a good Concierge, you should always know the specifics about the property you are working.  Most of our locations have Property Guides that you can refer to.  If you don’t have a Property Guide or are in a hotel that you have not worked before, you should get there EARLY to make sure you have time to walk the property and know where everything is.  These are just a few of the things you should know about your property:  Restaurants and hours, Pool Hours, Shuttle Services and times for pick up, where the shuttles pick up, where the meeting rooms are located and their names, where the restrooms are located, and any other services that your particular hotel provides like Spa Services.  NO ONE SHOULD WALK AWAY FROM OUR DESKS NOT FEELING HAPPY ABOUT THEIR EXPERIENCE!

DISNEY UPDATES

The 4 Park Magic can continue to be sold through March 14th.  Remember, you MUST let your guests know that with this ticket, they MUST VISIT each of the 4 major parks (Magic Kingdom, Epcot, Animal Kingdom and Hollywood Studios) ONE TIME ONLY and cannot repeat any of the parks.  They can however do more than 1 park on a day, as long as they realize that they will be eliminating any parks visited on that same day.  

DISNEY AFTER HOURS

DAH offers your guests a GREAT opportunity to enjoy the parks with less crowds and lines, as well as giving them complimentary non-alcoholic beverages, ice cream and popcorn. With our tickets, the guest can enter the park as early as 7 pm. Here are the parks, dates and times for the upcoming events:

Magic Kingdom – February 14th, 9 pm – Midnight; February 21, 9 pm – Midnight; February 28th, 8 pm – 11 pm

Hollywood Studios – February 9th, 8:30 pm – 11:30 pm, February 16th, 8:30 pm – 11:30 pm; March 2nd, 8:30 pm – 11:30 pm

Animal Kingdom – February 12th, 8:30 pm – 11:30 pm; February 13th, 8:30 pm – 11:30 pm; February 19th, 8:30 pm – 11:30 pm; February 26th, 8:30 pm – 11:30 pm

Also, don’t forget to ask your guests “What day will you be visiting the park?” and then print the ticket accordingly. If someone is buying the ticket late in the afternoon, obviously they will not be going to the park on that day – you should know that and ask them. Or better yet, try to sell the FLEX tickets to give the guest the most flexibility and not have to choose their dates.

SEA WORLD

The Kid’s Free special has ended, however the Weekday Tickets will continue at least through March 5th. Also, Sea World is offering another special online. Buy a Sea World, get an Aquatica FREE. BUT THIS OFFER IS ONLY GOOD 3 DAYS IN ADVANCE. We can honor this promotion if a guest wants it 3 days in advance. The price is $99.99 + tax + Service Charge for a total of $117. You will print the Sea World/Aquatica Combo ticket – Or Sea World/Aquatica GIFTING ticket if you are in Gifting – and discount the price down to $117. For those of you on the Premier Team, please reach out to Andrea or Luis for instructions with RezGo. Also, the Seven Seas Food Festival has started and is every Friday, Saturday and Sunday through May 5th. This is a great opportunity for your guests to see top live bands and try tastes of food, beer, and wine throughout the world. The performances are included with regular admission, but guests can purchase lanyards to experience the food and drink options throughout the park.

UNIVERSAL ORLANDO

The special “Buy 2 Days, Get 2 Days Free” continues through March 14th. With every Universal sale, you should be offering Blue Man Group as well. Get into the habit of doing this. We can offer a $10 discount on the BMG if the guest purchases tickets at the same time.

ORLANDO MAGIC

Upcoming Games: Charlotte Hornets – 2/14; Chicago Bulls – 2/22; Golden State Warriors 2/28. Don’t forget if you have any youth in the party age 15 and under, they receive a FREE Youth Basketball available for pick up at the Section 115 Terrace Level kiosk for any purchase of a Terrace or Club Level Magic ticket. Please remember the promotion is only applicable for children ages 15 and under and the child must be present to receive the basketball. 

The offer is valid only through authorized Orlando Magic Ticket sellers for tickets purchased from 2/7/2019-4/5/2019. There are 11 games left to the 18-19 Season!!! Let’s help push Terrace and Club level seats to your guests. The basketballs are a great gift and memory for the children to take back home ??

PIRATE’S TOWN – NEW SHOWS! EXPERIENCE THEM FOR FREE!

We are now contracted to sell 2 new shows at Pirate’s Town – Cirque Magique (which is family oriented) and Cirque by Night (which is for Adults only). 

YOU ARE INVITED TO SEE BOTH OF THESE SHOWS FREE BETWEEN FEBRUARY 14TH AND 17TH!

Any additional tickets up 4 can be purchased at $15 each. For reservations call 407-206-5100 and use CODE: CMOPEN15 for Cirque Magique and CBNOPEN15 for Cirque by Night.

We would like ALL of you to take advantage of this offer to see the show in person so you can better sell it!

EMPLOYEE APPRECIATION PARTY – SUNDAY, 2/24

Everyone eligible should have received an e-mail invitation to attend our Annual Employee Appreciation Party on Sunday, February 24th at Mangos Tropical Cafe. This will be a fun night of food, drinks, dancing and awards, and we hope all of you will attend!

EMPLOYEE NOTES:

Happy February Birthday to the following employees:

2/5 – Florence M.; Mario M.

2/8 – Moises Z.

2/10 – Sonia V.

2/16 – Jared T.

2/19 – Ann N.

2/20 – Tonya M.

2/27 – Gineska M.

2/28 – Esther H.

Happy February Anniversary to the following employees:

2/1 – Deb C. – 1 Year

2/2 – Karl B. – 3 Years

2/6 – Donna A. – 3 Years

2/9 – Jared T. – 3 Years

2/11 – Daniel M. – 9 Years

2/13 – Dimary D. – 7 Years

2/14 – Colleen G. – 2 Years

2/16 – Michelle V. – 4 Years

2/20 – Keith Henderson – 3 Years

2/25 – Felipe L. – 2 Years

2/28 – Sebastian P. – 1 Year