As most of you know, we have decided to terminate the partnership agreement with Expedia effective March 31st. The agreement was to have AGS and Expedia to work in “partnership” together. After 3 years they decided to pursue AGS contracted locations. That is why we no longer have that account as of 3/1. Our decision was made on the basis that “partners” do not operate like this. Our future is still bright with relationships that we’ve formed over the years and our reputation of operating with honesty and integrity. With that said, we need your help. First of all, each of you needs to take a look at yourself and see if you are the best Concierge that you can be, because eyes are on you all the time. Are you dressing professionally – shirts pressed, proper slacks and shoes, clean shaven or trimmed beards, hair neat and clean? Are you giving your guests exceptional Guest Service and going Above and Beyond? Are you smiling and answering all guest questions and concerns? Are you assisting the guests even if they don’t buy anything from you? When you close a sale, are you thanking your guests and giving them detailed information like park hours, fast pass instructions, and information on how to use the tickets? Are you greeting guests in the lobby? This is what we need from each of you. We don’t want to have anything that Expedia can use against us. Try to get more positive guest comments, and if you have a guest wanting to compliment your service, please have them do so on Yelp, Google Reviews, Trip Advisor, and the AGS Facebook page.
DISNEY UPDATES
Disney After Hours is sold out for the Animal Kingdom on Tuesday, March 5th. We have a revenue incentive for the month of March. The top 3 producers from each of these 3 teams – Gifting, Hotels, and Premier – will receive prizes! 1st Place – 2 Disney After Hours tickets and a $50 Disney Gift Card (or $300 in Disney Gift Cards); 2nd Place – $150 in Disney Gift Cards; 3rd Place – $100 in Disney Gift Cards. In addition, 3 Disney Gift Baskets – one for each team – will be given out by raffle to anyone that sells Disney tickets, so everyone will have a chance to win! The 4 Park Select ticket is now available for sale. Guests have 7 days from the first date of use to use all 4 admissions. This ticket works exactly like the 4 Park Magic ticket – ONE VISIT to each of the 4 MAJOR parks – Magic Kingdom, Epcot, Animal Kingdom and Hollywood Studios. Please remember the the ticket is BLOCKED OUT FROM MARCH 15 – MARCH 26, so if a guest wants to visit one park each day, they MUST start using the ticket on March 11. The last day we will be able to sell this ticket is March 31. Guests who purchase and don’t use them at the time of purchase can still do so during these dates: Now through March 14; March 27 – April 9: April 27 – May 27; and August 19 – September 30.
SEA WORLD UPDATES
The Sea World Weekday tickets are currently available for sale through March 12th. If they extend, we will let you know. As long as the tickets are purchased and printed by March 12th, the guests have up to 1 year to use them on any Weekday. Due to forecasted low temperatures, Aquatica will be closed TUESDAY March 5th and Wednesday March 6th. Don’t forget the Seven Seas Food Festival continues on Weekends from now through May 5th. In addition to great food and wine samplers (guests can purchase lanyards to try the food and drinks, there are some GREAT groups performing, so let your guests know that these are included with park admission.
UNIVERSAL UPDATES
The 2 and 3 Park Promo ticket with 2 Free Days continues through June 30th. All usage on the tickets MUST be completed by June 30, so if a guest wants to use all 4 days, they must purchase and start using them by June 27th. Mardi Gras is in full effect at Universal Studios through April 4th. Parades run nightly, and there are some great acts lined up to perform Saturdays and Sundays through March 31st. Again, this is included with regular park admission. Also, make sure you are checking the calendar when printing One Day Universal tickets. It’s very weird because it’s Value season Tuesday, Wednesday, and Thursday this week and next, and Regular season every other day.
ORLANDO MAGIC
The Orlando Magic only have 8 home games remaining for their push to the playoffs. This Friday versus the Dallas Mavericks is SOLD OUT. Don’t forget that with the sale of a Terrace or Club seat, any children in the party will receive a FREE Orlando Magic youth basketball, so push those lower level seats. Also, they continue to do $100 drawings each week for ALL TICKET SELLERS (not just AGS). So far, Michelle Victoria has been the only one to win with AGS.
ORLANDO CITY SOCCER
We are once again selling Orlando City Soccer tickets. They will be priced at the same rates as last year, and we will be using the same procedures as last year. In addition to having tickets available in all areas, we have 12 company seats available in Section 1, which is lower level on the goal line. All leads will have the booking procedures so please call your Team Lead or Manager if you have guests interested. Upcoming matches: Vs. Montreal Impact, Saturday, 3/16, 4 pm; Vs. DC United, Sunday, 3/31, 6:30 pm.
SPRING FORWARD!
Don’t forget that Sunday, March 8th marks the beginning of Daylight Savings Time. Make sure you turn all of your clocks AHEAD 1 HOUR BEFORE GOING TO BED SATURDAY NIGHT.
EMPLOYEE NOTES:
First of all we want to congratulate the major award winners from our Appreciation Party at Mangos on 2/24:
Top 3 Revenue Producers received a bonus of $100 for 3rd Place, $250 for 2nd Place, and $500 for 1st Place. Premier Team – 3rd Place Mona Morgan; 2nd Place Raul Ramirez; 1st Place Claudia Parra. Gifting Team – 3rd Place Ann Norris; 2nd Place Brenda Roman; 1st Place Jon Garner. Hotel Team – 3rd Place Christina Strack; 2nd Place Rafael Calvo; 1st Place – Karen Vila. The Employee of the Year was voted on by the Management Team using this criteria: Attendance, Sales, Teamwork, and positive hotel staff and guest comments. CONGRATULATIONS TO KEYSHA SHELBY who was chosen Employee of the Year and has received a $1000 bonus!
March Birthdays: Delila A. – 3/25, Kelci B. – 3/12, Angelica B. – 3/21, Bruna M. – 3/11, Veronica R. – 3/7, Jose A. – 3/27, and Andrea Romero – 3/5 TODAY!
March Anniversaries: Delila A. – 3/12 – 4 Years, Amaury C. – 3/16 – 1 Year, Kevin M. – 3/10 – 2 Years, Marisielle C. – 3/13 – 2 Years, Marjhorie P. – 3/23 – 1 Year, Moises Z. – 3/3 – 1 Year.