September release of Halloween Special Events ?

“The best way to find yourself is to lose yourself in the service of others.”

― Mahatma Gandhi

There are a LOT of special events and tickets associated with Halloween.  So please see below for details so you can be well informed and give your guests the correct information.  Please take the time during your slow periods to go to EVERY theme park’s website to see their specific details on their Halloween events.  FYI, we are NOT selling Howl-O-Scream tickets for Busch Gardens.

Hurricane Dorian

Team, we know all of you are concerned about Hurricane Dorian.  As far as our plans, we will be waiting for the theme parks to announce their intentions before we make our decisions. If they all project to close a particular day, we will PROBABLY fall suit, but we will let you know. Of course the safety of all of you is our main concern. This decision will probably be made either Sunday or early Monday.  We hope each and everyone of you are stock up on food, water, first aid kit and etc..

MICKEY’S NOT SO SCARY HALLOWEEN PARTY (MNSSHP)

With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the specially designated turnstile.

Remember to check your Magic Kingdom hours because if there is a MNSSHP event, the park opens 1 hour earlier, BUT CLOSES AT 6 PM!

Disney HALF DAY TICKET meaning after 12:00 pm have been added for the Park Hopper and Hopper Plus into the system for 2,3 and 4 days. We can recommend this ticket to guests who are looking to save money or if they are going to the park after 11 am. Ticket is not valid for admission to morning Extra Magic Hours. Disney FastPass+ selections before 12:00 PM will not be valid with this ticket.

Halloween Horror Nights (HHN 2019)

Universal is still offering the Buy 2 parks get the 3 park Free. They can use this ticket at any park including Volcano Bay.  

Universal Halloween Horror Nights 2019 begins September 6 to November 2.They will be 10 ALL NEW HAUNTED HOUSES and 5 SINISTER SCARE ZONES. We will be selling Tickets in Tiers and at a discounted rate.

Seaworld Halloween Spooktacular 2019 – Oceans of Fun

Enjoy a not-so-spooky live show, a dance party, and trick-or-treating for candy and goodies throughout the park.

It’s an ocean of Halloween fun for the whole family at SeaWorld Orlando’s Halloween Spooktacular.

During this daytime event, families are immersed in an underwater “fantasea” including trick-or-treating, whimsical sea creatures, and more in this family-friendly event that could only come from SeaWorld.

SeaWorld’s Halloween Spooktacular runs weekends, September 21 – October 27 and is included in park admission.

Legoland Halloween Brick or Treat

Brick or Treat

Dates are: October 5-6, 12-13, 19-20, 26-27

I know its a bit early to announce Halloween for Legoland, but I rather everyone aware of what’s going on so they are better prepare for when guests have questions. ?

On weekends in October you can celebrate the spookiest time of the year with trick-or-treating, exclusive character meet and greets and Spooktacular treats.

We all should be checking website for park hours.

Event highlights:

Brick-or-Treat Trail: Kids can journey through the themed trail with their very own Brick-or-Treat bag to pick up lots of scrumptious candy!

LEGO Halloween Characters: Meet Halloween exclusive LEGO characters, including Lord Vampyre, Rockin’ Frankenstein, and more!

Brick-or-Treat Scavenger Hunt: Set out on the Brick-or-Treat Scavenger Hunt to find the LEGO Candy Corn!

The Tale of Pirates’ Cove Fireworks Spectacular: On every Brick-or-Treat night, watch fireworks transform into LEGO bricks at our fireworks spectacular about the tale of Pirate Cove!

NBA More Information coming soon.. Stay tune ?

Employee Notes

We selling DISNEY TICKETS we all should be asking the guests what date they are planning on going to the park.. If guests are buying ticket during your pm shift, make sure to confirm with them when they plan on attending the park..DON”T ASSUME. Make sure to put the correct date when booking…. Meaning the date they plan on starting the park.. Do to the overwhelming mistakes with the validity of the Disney DTD it is mandatory that the validity date be written on the back of every tickets with a sharpie.

UNIVERSAL TICKET SALES MUST BE MATCHED UP WITH YOUR CLOSEOUT REPORT. We continue to have a LOT of problems with Universal tickets – Adults being given Child tickets; Guests being given Value tickets when it’s a Regular day; Guest getting PTP when they only paid for Base. Again, make sure you are using the filters on the left side of the ticket page to filter out only the tickets you need. At the end of the day, RUN A SUMMARY REPORT and make sure the total sales of each type of ticket match up with your CLOSEOUT sales. If report don’t match, run a DETAIL REPORT and return the first set (sequentially) of any tickets duplicated.

AGS Tradeshow

This year the AGS Tradeshow will be held at Mangos Tropical Café from 10:00 am to 4:00 pm on Friday September 13^th. It is MANDATORY for all employees to attend. You will be marked for being present during check in and everyone will be getting paid for 1 hour of your time. Everyone is welcome to join (OPC’s, Front Desk, Sales, Valet, Bellmen etc…). We would appreciate if you can spread the words so everyone can join us… Link will be sent out soon through Everbrite to RSVP.

Hospitality Events

We are pleased to again offer LEGOLAND Florida Resort Academy of Awesome! This is a comprehensive training event to learn all about LEGOLAND Florida Resort, ticket products and even a few sales tips. Reservations are required and may be made by clicking the link below. There are 2 dates for training. Please plan according to your schedule.

https://www.eventbrite.com/e/legoland-florida-resort-academy-of-awesome-fall-2019-registration-68031807969?ref=enivtefor001&invite=MTcyNTUzODMvY29sbGVlbi5tY2theUBsZWdvbGFuZC5jb20vMA%3D%3D&utm_source=eb_email&utm_medium=email&utm_campaign=inviteformalv2&utm_term=eventpage

Aquatica Perks Event- Hospitality Perks Members! You and up to 4 guests will be our guest for a day of fun. Sign up for September 14th, 15th or 18th. Check in will be from 10:00am – 1:00pm next to the front gates of Aquatica. Please RSVP your date through your SeaWorld Hospitality Perks login.

Universal Training Sessions available September 23rd, 24th, and 25th! Please plan according to your shift you so can be able to attend. Those that sign up and complete their Online Training Course, should have received and email to RSVP… Those that havent recieved an email, please be patience or you can always send UO and email. Please note the sessions are longer than usual. You would get to enjoy the park after training ?

Birthday

Teresita G 9/2

Savannah I 9/2

Johayleen R 9/9

Melissa R 9/10

Abimael V 9/10

Sergio M 9/11

Rosalyn S 9/11

Deb C 9/15

Vanesa G 9/18

Keith Henderson 9/20

Mariela G 9/22

Christiana S 9/25

Lori C 9/29

Maribel R 9/30

Anniversaries

Richard G 9/11 1 year

Charles G 9/16 1 year

Brenda R 9/23 5 years

Mario M 9/25 1 year

Jose S 9/30 4 years

Sabrina B 9/30 2 year

Angelica B 9/30 4 years

Alix R 9/30 4 years

Disney is now offering their special HALF DAY TICKET meaning after 12:00pm starting August 15, 2019. It is valid for any 2, 3 or 4 days. We will only be selling the BASE TICKETS as of the moment. We can recommend this ticket to guests who are looking to save money or if they are going to the park after 11 am. Ticket is not valid for admission to morning Extra Magic Hours. Disney FastPass+ selections before 12:00 PM will not be valid with this ticket. Tickets will be available in Al Desk starting August 15. The Park Hopper and Park Hopper Plus will be added later on in the month.

      We still have the Disney 2- and 3-days Free Park Hopper and Hopper Plus last day to sell will be August 24th. SELL SELL SELL. Guest cannot get this offer online or at the gate.  THIS SPECIAL FREE HOPPER TICKETS ARE NOT UPGRADABLE AT ALL. 

No additional days or features can be added.  TIMESHARE TICKETS ARE NOT UPGRADABLE AT ALL.  Once they use their tickets, no additional days or features can be added to the tickets.  CONVENTION TICKETS ARE UPGRADABLE.  Additional days or features CAN be added if there is a day remaining on the ticket.

MICKEY’S NOT SO SCARY HALLOWEEN PARTY (MNSSHP)

Friday August 16, beings the first night of MNSSHP.  With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the specially designated turnstile.

 Remember to check your Magic Kingdom hours because if there is a MNSSHP event, the park opens 1 hour earlier, BUT CLOSES AT 6 PM! 

Universal is now offering a new ticket where guest can purchase a 2 park ticket and get the 3 park for free. They can use this ticket at any park including Volcano Bay. Tickets will be available starting August 15, 2019. BLOCKOUT DATES December 26 through and including December 31, 2019 will apply to this ticket. This ticket will be available to sell in Al Desk starting August 15, 2019 and December 2, 2019. However, these tickets will expire on May 22nd 2020, regardless if has been used in full or partial.

Universal Halloween Horror Nights 2019 begins September 6 to November 2.They will be 10 ALL NEW HAUNTED HOUSES and 5 SINISTER SCARE ZONES. We will be selling Tickets in Tiers and at a discounted rate.

SeaWorld Electric Ocean

When the sun goes down, the night comes to life at SeaWorld’s Electric Ocean spectacular.

Explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and a spectacular display of fireworks.

Join us on select electrifying nights from May 24 through September 1 which is included in theme park tickets.

Employee Note

Team we need everyone to check their Universal Report. We are having too many issues with duplicates tickets and issuing the incorrect SEASON. Make sure to match TW reports with Al Desk reports.

We need everyone to make sure they are issuing the correct DATE BASED DISNEY TICKETS. We all should be using a Sharpie to write on ALL of Disney tickets.

Location supplies MVP and VIP we all should be stocked up on supplies. NO EXCEPTION. We should not be running out of supplies. Everyone needs to make a list at the beginning of their shift and have it ready for the runner. If your locations do not have a runner, notify your Leads with a list of all supplies needed.

SeaWorld is also offering the BOGO Flash sale. Guest can purchase 1-day ticket and get the second for half off. This sale is only until August 21, 2019, but as usually we should be selling this ticket if guests mention the online prices.

Hospitality Events

Pirate ‘Cirque by Night’ for the entire month of August.

You get 1 complimentary ticket and additions guests are $15+gratuity+tax and handling.

Current Cirque by Night Show Times:

7:30pm: Wednesday, Thursday, Friday and Sunday 5:00pm and 8:00pm: Saturday

When you call for reservations please mention that you are with “AGS” and bring a nametag with you when checking in.

Funspot Raffle

For the entire month of August, you have a chance to be enter into our Funspot raffle contest.

$50 BONUS. For every paid ticket sold, your name will be entered into a drawing for a $50 bonus.

We will have a total of 9 drawings; Mon-Wed sales will be drawn on Thursday and Thur-Sun will be drawn on Monday.

Manager Vacation

Rick – is currently on Vacation and will return on Monday 8/26 he will have limited access to e-mail and voicemail.

As always, try not to call any of these managers during their vacation/time off unless it’s an emergency. Please use any of the other managers during this time – Ana Maria, Keith, Luis and Andrea.

If you have a payroll question during this time, please e-mail laura@allguest.com

If you have an HR issue during this time, please e-mail rachel@allguest.com

Birthday

8/1 Rachel Simpson

8/4 Richelle C

8/22 Michelle V

8/26 Sandra R

8/20 Raul R

8/9 Casey M

8/10 Sabrina B

Anniversary

8-1 Caylee G 2 years

8/10 Ariel B 4 years

8/28 Rocky D 2 years

8/15 Jon G 7 years

8/16 Lisa H 2 years

8/27 Ann N 10 years

8/15 Keysha 5 years

8/16 Sonia V 1 years