Are you ready to make some money? Starting tomorrow, 3/17 through April 8th should be the 3 busiest weeks of the Spring! Are you prepared? Take care of yourselves because you don’t want to miss any time during these 3 weeks. Get plenty of rest. Check your supplies at your location. Make sure you have at least 6 packs of Adult Disney shells (DTI) and 2 packs of Children. All locations should have at least 2 backup rolls of both credit card and POS tape. If you develop a line, be sure to greet everyone behind your first guest with a pleasant “Hi folks. I’ll be right with you!” and give them something to look over while they’re waiting, like the FunGuide, Activity Guide, or dinner show brochures. Work as quickly as possible, but don’t be careless and make mistakes that will cost you your commissions!
DISNEY – UNIVERSAL PEAK SEASON FROM 3/17 – 4/8
For all ONE DAY TICKET SALES, Disney is in PEAK season from 3/17 – 4/8, and Universal is in ANYTIME season during the same time period. Be sure to ask your guests “What day will you be visiting the park?” before printing or selling any tickets.
SEA WORLD – NEW TICKET PRODUCTS – SEVEN SEAS FOOD FESTIVAL – 14 DAY USAGE
Don’t forget that as of now, all multi-park or multi-day tickets MUST BE USED WITHIN 14 DAYS OF THE FIRST USE. Formerly, guests had a 6 month window to use all portions of their tickets from the first usage. This will mirror Disney’s multi-day tickets.
Starting March 20th, we will be adding 2 new ticket products to our product offerings for Sea World that will give multiple park admissions AND ALL DAY DINING AT EACH PARK:
Two Park Ticket with All Day Dining: Valid for two single day admissions and two All Day Dines at any combination of the following parks; Sea World Orlando, Aquatica Orlando, Busch Gardens Tampa, and Adventure Island Tampa. Second visit must be taken within 14 consecutive days of from date of first visit
Three Park Ticket with All Day Dining: Same as above but guest can choose any three combinations of Sea World Orlando, Aquatica Orlando, Busch Gardens Tampa, and Adventure Island Tampa.
The Seven Seas Food Festival continues through 4/15. Here is the lineup for upcoming dates: 3/17 – Hunter Hayes; 3/18 – Easton Corbin; 3/24 – America; 3/25 Eli Young Band; 3/31 – TBA; 4/1 – El Gran Combo; 4/7 – Yandel; 4/8 – Jerry Rivera; 4/14 – TBA; 4/15 – N’Klabe. Remember, these concerts are included with regular park admission.
The Busch Gardens Food & Wine Festival continues through 4/29. Here is the lineup for upcoming dates: 3/17 – Olga Tanon; 3/18 – Goo Goo Dolls; 3/24 – Better Than Ezra & Tonic; 3/25 – Michael Bolton; 3/31 – Boyz II Men; 4/1 – Natalie Grant; 4/7 – Hank Williams Jr.; 4/8 – TLC; 4/14 – Bret Michaels; 4/15 – Kook & the Gang and The Commodores; 4/21 – All American Rejects; 4/22 – Cole Swindell; 4/28 – Flo Rida; 4/29 – Kaleo & Bleachers. Again, all concerts are included with regular park admission.
TYPHOON LAGOON RE-OPENS SUNDAY, 3/18
Don’t forget that Typhoon Lagoon will be re-opening Sunday, 3/18 after their normal annual refurbishment.
LEGOLAND
Legoland is now open on a daily basis through the end of the summer. Also, Legoland’s Water Park is now open on a daily basis as well. Remember, if you have guests wanting the Free Shuttle, they must be booked no later than 11 am the day before. Please be sure to give your guests specific instructions on where to pick up the bus. The stop is located on the back side of the base of the Orlando Eye facing Universal Boulevard. There is a “lego brick” bus stop where they should be at no later than 8:45 am for a 9:00 am departure.
TONERS / DRUMS
We need to make sure everyone knows the difference between a toner and a drum. If you’re getting an alert that your toner is out, DO NOT REPLACE THE DRUM. Drums are VERY expensive and some of you are replacing them when it’s not needed. If you open the front cover of the printer and pull out the the drum & toner, there are TWO pieces. The toner FITS INSIDE the drum, which is the piece that surrounds the toner. Again, if your toner light is on, ONLY REPLACE THE PIECE THAT FITS INSIDE – the toner. DO NOT REPLACE THE DRUM. FYI – Here are toners and drums that go with each Brother printer: HL2140 – Toner TN360, Drum – DR360; HL2240 – Toner TN450, Drum – DR420; HL2320D – Toner TN660, Drum – DR630. All locations should have at least ONE backup toner in case you run out.
BE ATTENTIVE TO GUESTS
All of you know that cell phone use IS NOT PERMITTED during your work hours. If you have an emergency and need to take a call, step way from the desk for a quick minute. Otherwise phones need to be put away and on “silent” mode while working. No one should be using the computer for anything but BUSINESS use. There is to be no watching of movies or playing games while working. Your attention should always be focused on the guests in the lobby. Keep your head and eyes up. If there’s no one at your desk, get out from behind the desk and greet guests in the lobby and breakfast area. If there is no one in the lobby, take that time to research products that you are not familiar with so you can sell them better. Research all of the tours with Grayline and Florida Dolphin Tours. Look at things like Forever Florida, TreeTrek, WonderWorks, Boggy Creek, Andretti, etc. Make yourself more informed and your sales will increase!
90 DAY GOALS
We only have 2 weeks left for you to achieve your 90 Day Goals. We know that this was a shortened time period, but try your best to get everything in!
EMPLOYEE NOTES
Please welcome Amanda Arias, Eugenio Velez, Moises Zelaya, Alex Barrios and Amaury Castro to the AGS Team! Happy Birthday to Yani on 3/20, Ash on 3/16, and Angelica on 3/21!