We want to thank all of you for your hard work during the Spring Break period and we hope all of you made a lot of money! One more week to go! We want to wish each and every one of you a very Happy Easter, especially to those of you who are working on Sunday. Thank you!

NEW SEA WORLD TICKETS

Hopefully you all have seen the e-mails about the new 2 Park and 3 Park Sea World tickets with All Day Dining.  Again, the guest can choose either 2 or 3 of the following parks and get All Day Dining with each park:  Sea World, Aquatica, Busch Gardens, and Adventure Island.  For those of you on Activity Link or ITicketPOS, the tickets are listed at Retail Price, but of course WE WANT YOU TO DO AN ONLINE PRICE MATCH if the guest mentions this special.  Either way, the commissions are EXCELLENT and this is a great deal for the guest, so please make sure you push these tickets!  Remember, the voucher is NOT the actual ticket.  They must proceed to ZONE A at the front of the park (which is the Self-Service Kiosks), scan their voucher, and a ticket will drop out which will be good for admission AND All Day Dining.  The keep that ticket for all parks chosen for both admission and Dining.  For All Day Dining, they present their ticket at the first restaurant they choose and they will get a wristband to show for the rest of the day.  Remember, this is not an admission WITH A MEAL, but with All Day Dining which allows 1 entree, 1 side or dessert, and 1 non-alcoholic beverage PER HOUR.  As with all Sea World Multi-Park tickets, all portions of the ticket must be used within 14 days of the first date of use.  Also, starting April 5th, Discovery Cove will be offering us a VERY SPECIAL rate on all bookings from 4/5 through 5/25.  More information on this will be out soon!

UNIVERSAL PROMO TICKETS

Universal is also offering us special tickets that are good now through September 13th that will offer 2 Free Days with the purchase of either a 2 or 3 Park 3 Day Base or Park-to-Park ticket.  So for all of you in Guest Services, as long as someone wants a 3 Day ticket, you will print the 5 Day Promo ticket.  For those of you in GIFTING, continue to print the 2 or 3 Park 7 Day EPA Gifting tickets for Park-to-Park tickets.  Obviously if a guest wants a BASE ticket, you will print the 5 Day Promo ticket.  Please reach out to your lead or Team Manager if you have any question.

PEAK – ANYTIME TICKETS CONTINUE THROUGH 4/8

For all ONE DAY DISNEY SALES, we continue to be in PEAK season through Sunday 4/8.  For all ONE DAY UNIVERSAL SALES, we continue to be in ANYTIME season through Sunday 4/8.

DISNEY WATER PARKS – SEASONAL TICKETS WITH BLOCK OUTS

Remember, for the INDIVIDUAL Disney Water Park ticket sales, you should still be selling the CHEAPER seasonal tickets with Block Outs.  If you have an option on tickets to sell, always choose the CHEAPER ones through May 25th.  Starting May 26th through August 26th, they will be in PEAK season so at that time you will sell the more expensive tickets.

TALK OF THE TOWN – AGS $39 SPECIAL OFFER

We are very excited about our new arrangement with Talk of the Town Restaurant Group.  They have arranged a special $39 meal for ALL GUEST SERVICES GUESTS ONLY!  In order for your guests to get this offer, they MUST present the special referral cards printed for you.  Be sure to put your TOTT number on the card, and they only need ONE CARD PER PARTY.  Giving more cards to the same party will not do you any good.  To book a reservation, click on the TOTT box on the bottom right of the AGS Homepage.  Please fill out all information and be sure to choose the correct restaurant and address.  YOUR GUESTS HAVE GUARANTEED RESERVATIONS THROUGH THIS SYSTEM, SO THEIR IS NO NEED TO CALL UNLESS THEY NEED TRANSPORTATION.  We will be getting a great new “Dinner” guide out to you all soon, where all of this will be featured.

BE THOROUGH WITH YOUR SALES

Please make sure you are very thorough when closing your sales.  Make sure the guest understands what parks are included with the tickets, and how long they have to use them.  Give them park maps and CIRCLE the parks they can visit so there is no confusion.  For anyone purchasing Disney tickets, make sure they know how to set up their Fast Passes, and make sure they do it BEFORE they go to the parks.  Many times, especially during the peak times, all of the Fast Passes get distributed early, so don’t have them wait until they get to the parks.  Also, be sure to check Block Out dates – especially for those of you on Rezgo on Universal Convention tickets.  Check your notes in the system and read them thoroughly before selling.

EMPLOYEE NOTES

Happy Birthday to Delila on 3/25, Alma on 4/1, and Jose A. on 3/27!   Congrats to Patricia G. for 15 years on 4/4!