Sea World and all of the Sea World parks (Aquatica, Busch Gardens, Discovery Cove, Adventure Island) offers families some of the BEST experiences.  Did you know that Sea World has more roller coasters than any theme park in Orlando?  With roller coasters, shows, animal interactions, and fun things for the kids, Sea World has things for the entire family.  Electric Ocean has been voted the best night-time event for any theme park in Orlando and runs Fridays – Sundays in June and EVERYDAY in July!  Also, there is FREE beer and Happy Hour all summer long at Sea World.  Aquatica is considered the best water park in Orlando.  And Ray Rush is getting rave reviews as one of the best family raft rides at any water park.  Also, they are extending hours from  Busch Gardens is having their Summer Nights and also Free Beer all summer!  And adding the All Day Dining is a great value for your guests.  So there are lots of reasons to sell the multi-park tickets for Sea World!  Don’t forget that we are having an incentive as well!

 

DISCOVERY COVE ONLY EXTENDED

Discovery Cove ONLY (without Sea World and Aquatica) has been extended through the summer, but at an increased price.  The new price for the Swims is $299 including taxes and for Day Resorts (Non-Swim) $171 including taxes.  Remember, you always want to suggest the regular admissions that include Sea World and Aquatica because you make more commissions.  The DCO only should only be recommended if a guest has limited time or a limited budget.

 

DISNEY INCREASED COMMISSIONS – WATER PARK FREE

Don’t forget that the commissions have been doubled on the 2 Day Base with Free Water Park and the 2 Day Hopper with Free Water park.  From 6/8 – 6/29, you will make $5 per ticket on the 2 Day Base and $10 per ticket on the 2 Day Hopper!  The Water Park has to be used by 6/29 or they lose it.  Also during this time, there is a Free Water Park on all 1 Day Disney Magic Your Way ticket sales!  Although you don’t make extra commission, it is a great add-on for your guests.  Again, the water park admission on these tickets must be used by 6/29, or they lose it.  Disney is also offering an incentive during this time!  The top 5 sales people from each of the 4 teams (Gifting, VIP, Guest Services, and Premier) for all 2 Day and Higher MAGIC YOUR WAY ticket sales (no Timeshare or Convention tickets qualify) will receive 2 tickets to an H2O Glow Party at Typhoon Lagoon along with a $25 Disney Gift Card!

 

DISNEY TRAINING – DISNEY SPRINGS & TOY STORY LAND

For those of you that RSVP’d for the training, an e-mail will be sent to you with all of the details.  The important thing to remember is that you MUST be checked in at the AMC Theaters by NO LATER than the end of the registration hour.  So you MUST be checked in by 10:30, 12:00, or or 1:30 (depending on which session you chose) to be able to attend.  If you arrive late, they will not let you in.  Please park in the Orange Garage as it is the closest to AMC.  Also, in regards to the return, they will start having buses run  continuously starting 30 minutes before the end of the session.  So if you need to get to a shift, you can catch the bus 30 minutes earlier to get to work.  If you are scheduled off and haven’t RSVP’d, there may still be slots available.  You can RSVP at http://www.disneyurl.com/ToyStoryLandCFL.

 

DISNEY H2O GLOW PARTIES AT TYPHOON LAGOON

We will be selling these tickets!  The events are scheduled to start Thursday, 6/21 and will run EVERY Thursday and Saturday night from 6/21 through 8/11.  The price is $55 + tax and the events run from 8 pm – 11 pm (with ticketed guests being allowed to arrive at 7 pm).  What is H2O Glow?

• DJ-hosted dance party on the sandy beaches of the Surf Pool with lots of “Glow”
• Playful mix of Toy Story-themed experiences including Character Greeting with Buzz Lightyear, Woody and Jessie
• Special area—The Wharf—just for adult partygoers, featuring entertainment and a bar with refreshing libations available for purchase

We will be selling this ticket for $59 including taxes and your commission will be $2.25 per ticket!

 

DISNEY AFTER HOURS AT THE MAGIC KINGDOM

We will once again be selling Disney After Hours at the Magic Kingdom.  The first event date that we will be selling is 6/28.  Remember, this is a GREAT way to see the park with little to no wait time!  25 of the most popular attractions and character greetings will be available as well as unlimited ice cream, popcorn and soft drinks.

 

LEGOLAND – LET’S MENTION IT TO OUR GUESTS!

Legoland offers the highest commissions of any theme park for a single day admission!  Let’s really make an effort to mention Legoland to every guest.  You can schedule them for FREE TRANSPORTATION as long as it’s before 10 am on the previous day.  The bus picks up behind the Orlando Eye off of Universal Boulevard at the Legoland bus stop.  Do NOT offer the BOGOS unless it’s for gifting, the guest mentions it, or has a coupon.  you make less commission when you sell the BOGOS than you do when you sell the regular tickets.  Remember, the BOGO is Buy an Adult at FULL PRICE, get a CHILD free.  When you use Accesso to print the tickets, you only need to enter the number of ADULTS and the children will print automatically to match the number of adults.  This is different than the old system where you had to enter BOTH the adults AND the free children.  And you only need to enter ONE name.  A name for each ticket is not required.

 

YOU ARE A PROFESSIONAL CONCIERGE

All of you are employed as a professional Concierge.  Thanks to all of you that represent us so well!  The title of being a Concierge has certain expectations that a few of you are failing to meet.  Some of these are:  Being on time; being dressed professionally with the proper uniform (neatly pressed) and a nametag; being attentive to guests and giving them a proper greeting when they are within 5 feet of your desk; not sitting at locations where sitting is not permitted; staying AT YOUR DESK or greeting guests in the lobby; staying off of your cell phone at all times; using the computer for business purposes only; not being on personal phone calls; no earbuds, or headsets whatsoever; and not eating at the desk.  All of these things were discussed at your orientations and we continue to expect these policies to be met to our standards.

 

EMPLOYEE NOTES:

Happy Father’s Day to all of our Dads out there!  Happy Birthday to Mike G. on 6/22