You all did a fantastic job over the holidays, but now it’s back to normal. Take this slower time to improve yourself and your sales skills. When it’s slow, look through the notes in the POS system and make sure you are familiar with all products. Look at things that you may not sell that often, like Grayline or Florida Dolphin Tours, Crayola Experience, Wild Florida and Boggy Creek, Wonderworks, Titanic, Ripley’s Believe It or Not, or Revolution Off Road. All of these things provide you with more commission than selling a One Day Disney or Universal ticket, so familiarize yourself with them so you can better sell them. When you don’t have anyone at your desk, make sure you are going out and mingling in the lobby. We want you to act like the Hotel Ambassador by greeting guests and welcoming them. Let them know you are the Concierge and you are there to assist them with anything they need, including tickets, restaurant reservations and discounts. No one is to be on their phones or using the computer for personal things, like games and shopping. You should be using any downtime to do the things described above. We consistently see that the employees who do these things make MORE MONEY!
GREAT NEWS! Starting January 18th – March 1st, we will once again be selling the 4 Park Magic ticket. This ticket allows ONE ADMISSION to each of the 4 major Disney parks. So please do not call it a 4 Day ticket, call it a 4 Park ticket. More than 1 park can be used on the same day, although it will take that number away from their remaining usage. In other words, if a guest only has 2 days and they want this ticket, they can do 2 parks on 1 day and 2 parks on the other day. NO PARKS CAN BE REPEATED. It is only a 1 visit per park ticket. Once usage starts, the guest has up to 7 days to complete use of the ticket.
Disney After Hours
Disney After Hours is a great alternative to a guest spending a day in the park. Our guests can enter as early as 7 pm and do things in the park that are not available After Hours. The event usually goes from 8 pm – 11 pm, 9 pm – 12 am, or 10 pm – 1 am depending on the park and date. Here are the upcoming dates for January: ANIMAL KINGDOM – 1/16, 1/22, and 1/31. HOLLYWOOD STUDIOS – 1/12, 1/19 AND 2/2. MAGIC KINGDOM – 1/17, 1/24 and 1/28. Remember, DAH gives our guests admission to most of the major rides/attractions in the park with little to no wait in line. In addition, all guests receive unlimited ice cream, popcorn and select beverages.
Sea World – Kid’s Free
If you have a family with kids, we have a great offer going with Sea World. For every FULL PAYING Adult, the guest can get an equal number of Kid’s tickets free! Remember, this is ONLY sold 1 to 1. You cannot put in 1 Adult and 2 Kids free or vice versa. Any additional tickets must be sold as regular admission tickets. In Activity Link, the price of $116 includes all taxes and fees, and is split in the POS between the adult and the child for a total of $58 each. For RezGo users, check with your lead and/or manager. Remember, this offer is NOT AVAILABLE at the gate and is only available through us or online. We will be able to sell tickets through February 3rd.
Universal Buy 2 – Get 2
Universal has resumed the offer of Buy a 2 or 3 Park – 2 Day ticket and get 2 Days Free. So the guest will only be paying for a 2 Day ticket, but you will be printing the 4 Day Promo ticket. This will be available to sell through March 14, 2019.
Health Insurance
For those of you who enrolled in our Health Plan, coverage begins January 15th. This includes all coverages – Health, Dental, Vision, and Life. As long as you provided the correct address, all information should be mailed to you. If you ever have any specific questions you can call our Insurance Broker – IPRG – at 407-480-3456.
W-2’s
The W-2’s are in and we will be mailing them to the address provided in PayChex. If for some reason you do not receive it, you can print up your own through PayChex Flex using the same logins you use to get your check stubs.
Dinner Shows – Talk of the Town
Don’t forget to ask EVERY guest “Do you have any dinner plans while you’re here? If not, we have some great suggestions for you! First of all, instead of going to a restaurant that you can go to back home, why don’t you take in a dinner show? Not only do you get a 3 or 4 course meal and beverages, but you will have a 2 hour show to enjoy and make memories with your family! And all of this for not much more than you would pay at a regular restaurant!” Then offer one of the following: Pirate’s Dinner Adventure, Medieval Times, Wonderworks Outta Control Comedy Magic Show (these 3 are the best for kids), Mangos, Rock Dinner Show, and Sleuth’s Mystery Dinner Show.
Be sure to show them our “Dining Guide” that has all of the menus available. If a guest wants to go to a nice restaurant, always suggest Talk of the Town Restaurants and show them the exclusive $39 AGS Menu. This is good at Vito’s Chophouse, Charley’s Steak House, Moonfish, Fishbones, and Johnny’s Hideaway. Remember, if they choose the $39 menu, you can make a reservation on our homepage and your guests will be guaranteed a seat.
Employee Notes
Since we are now only doing the Gazette once a month, we will be announcing all of the birthday and anniversaries for the entire month. So the following are for people that we’ve missed since November 23rd and all through January. Happy Birthday to Humberto A. on 12/17, Juan B. on 1/8, Shakeela B. on 1/20, Ariel B. on 12/14, Fabian C. on 1/20, Vickee C. on 1/31, Debby D. on 12/29, Diane F. on 1/12, Jon F. on 12/21, Valerie G. on 1/2, Lauren M. on 1/23, Laura H. on 12/3, Jeremy H. on 1/9, Carlos R. on 1/15, Rick S. on 1/14, Carolina T. on 11/24, Armando V. on 12/15, Karen V. on 1/28, Sam C. on 12/9, Marisielle C on 1/30, Julissa C. on 12/8, Gianni G. on 12/14, Justin H. on 11/25, Ikram K. on 11/29, Lucia L. on 12/13, Jenna M. on 1/6, Luis M. on 1/10, Michael M. on 12/30, Mona M. on 12/15, Claudia P. on 12/29, Marjhorie P. on 12/1, Erika Q. on 12/16, Angel R. on 12/18, and Iris S. on 1/29. Congrats to Humberto A. for 4 years on 1/24, Rafael C. for 7 years on 1/17, Shirley C. for 10 years on 11/26, Jon F. for 10 years on 1/12, Valerie G. for 9 years on 12/13, Teresita G. for 3 years on 12/2, Delza H. for 4 years on 12/7, Maribel R. for 4 years on 1/14, Diana R. for 2 years on 1/23, Armando V. for 22 years on 12/17, and Raul R. for 2 years on 1/23.