Let’s keep working on giving great guest service! SMILE when guests are around your desk and give a pleasant greeting! Make sure you give all your guests’ accurate information about the tickets – how long they have to use them, what parks are included – and be SURE to read the tickets OUTLOUD to your guests! Just today, we had a guest that was supposed to get 4- 4 Day tickets and they got 4 – 1 Day Tickets. And of course they were used. PLEASE guys, be sure to read EACH ticket to the guest.

DISNEY PRICE INCREASES
We are expecting the Disney prices to go up on 2/22. We know that the Magic Kingdom is going up $6 to $105 and Non-Magic Kingdom $5 to $99. As soon as we get confirmation we will let you know. This is a good time to encourage your guests to buy their tickets in advance before the price increase. If you get any phone calls about buying tickets, try to do an “APS” sale. If you are unsure of how to do this, call a lead or a manager to review the procedures.

RENTAL CARS – DOLLAR/THRIFTY
With the Daytona 500 next week, all rental car companies are usually sold out. If they aren’t, their rates are sky high. We want all of you to continue calling Dollar/Thrifty/Hertz first. But if they are out of cars or the rates are too high, you may use Action or Enterprise as a backup. Remember, any commissions from rental cars must come through the office. We calculate rental car commissions as part of the rents that we pay. Anyone not following proper procedures for booking rental cars – or taking any money under the table – will be terminated. You must put all rental car bookings in the POS under “Referrals” – Category 23. You should enter the guest’s name and the reservation number so the payment can be tracked. Send the voucher to the office with your deposit so we can pay you accurately.

CREDIT CARD BATCHES
We are having a lot of problems with people not batching out the credit card machines. Let’s review: Put all credit card slips in ASCENDING order. Run a “Detail” report. Run a “Totals” report. Then CLOSE or SETTLE your machine. If you are using one of the older machines, you may be prompted to enter the TOTAL amount of your credit card sales into the machine. Then you should get a “Settlement Successful” report. The machine MUST read “Settlement Successful” or “Batch Closed”. Staple the “Settlement Successful” slip to the very top of all your slips, with the Totals report under it and the detail report under that. If you are unsure if it closed, try again and it should read “No Open Batch”.

COUNTERFEIT $100’S
We seeing a few counterfeit $100’s coming in to the office. Please make sure you are using the counterfeit pens on all bills $20 and up. If you get a $100, look for the embedded US100 on the left side of the bill and the watermark of Ben Franklin on the right side. Also, in the green serial number, there should be a number and underneath that number there should be a letter to match the position in the alphabet. For example if the serial number starts with a “C”, there should be a “3” underneath is. If it’s starts with an ”A”, there should be a “1” underneath. Be especially careful if your guests are from S. America. It seems that this is where most of the counterfeits are coming from.

DISNEY TRAINING
Mark your calendars now! There will be 2 hour training sessions on March 4 & 5 from 9-11, 1-3, and 3-5 on each day. Please do NOT ask for the day off. If you are working an AM shift on those days, you can go at 3. If you work a PM shift, you can go at 9. It will be held at Coronado Springs. As soon as we get the link to RSVP, we will forward it to you.

TARDINESS
Guys, we give each of you a 7 minute grace period to check in at your locations. Be sure to call the office line at 407-367-1910 to check in from the HOTEL PHONE as soon as you get to the location. There are a handful of you that are late on a regular basis. We are fully staffed now and we will have no choice but to terminate habitual offenders.

WATER PARK CLOSURES
Please keep an eye on the weather forecast and let your guests know that if the temperature drops below 70, the water parks are subject to close.

“READY TO ASSIST”
We want each of you to take the “Ready to Assist” attitude with every guest. What does this mean? Be attentive and alert to all guests in the lobby. Greet everyone with a smile and a pleasant greeting when they get within 10 feet of the desk. STAND up when a guest is approaching your desk. Stay off your cell phones and keep your face out of the computer.

SEA WORLD HOSPITALITY PERKS
The e-mail addresses should be loaded either Friday or Monday for you to begin the Perks program enrollment and the assessment test. Remember, YOU CANNOT LOG IN USING LAST YEAR’S INFORMATION – IT IS A NEW REGISTRATION EVERY YEAR. So when you go to www.hospitalityperks.com, you will click on “2015 Assessment Now Open – Click Here”. You DO NOT enter your e-mail and password from last year here, but you click on “Need An Account”. Then you enter your e-mail TWICE on this page.

MANAGER VACATIONS
Katwyn – 2/13 – 2/16                                                                                                                                 Rick S. – 2/14 – 2/22 Rick will be on a cruise – no cell service.

MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday and Rolando will be available to help as well.

Employee Notes: Congrats to Marc for 2 years back on 2/18! Happy Birthday to Ann Norris on 2/19, Tonya on 2/20, Miriam on 2/22, Barbara on 2/24, & Alan on 2/27!  Please welcome Clarissa Cardona and Michelle Victoria to the AGS team!