The response has been disappointing for such a great event. Orlando City is giving our entire staff a FREE ticket for their suite for the game against the Vancouver Whitecaps. We will be meeting at the Citrus Bowl at 4 pm for a presentation by the Orlando City staff. They will be giving us a tour of the Citrus Bowl and a presentation by the staff. We will all be staying to watch the game with FOOD & DRINKS in the suite. Please RSVP to marcc@allguest.com ASAP. If we don’t get more attendance, it will be canceled.
READ EACH TICKET OUT LOUD
Guys, it really hurts for us to make deductions for mistakes that could be avoided. On all ticket sites, you have a “Review Order” opportunity to catch any mistakes. Please look at this carefully, but MORE IMPORTANTLY, read EACH TICKET OUT LOUD to the guest as you hand them over. This is the absolute LAST chance you have to catch any mistakes that may have been made. No matter how busy it is, you MUST do this! This way, if a guest gets a Magic Kingdom instead of a NON-Magic Kingdom, or a SW/AQ combo instead of a SW/BG ticket you can catch it and correct it!
BE “READY TO ASSIST”
We want this attitude to be on top of all of your minds. You should ALWAYS be attentive to guests in the lobby and walking by your desk. Always give a SMILE and a pleasant greeting. Keep your nose out of the computer! You should always keep your head up and greet everyone!
NO LEAVING EARLY
With it being Spring Break and Easter coming up soon, NO ONE should be leaving early or asking to leave early. If anything, if you have guests still in the lobby, you must stay and take care of anything they need. NEVER tell a guest “I’m sorry, I’m closed”.
BATCH OUT CREDIT CARD MACHINES
We still have a few people who are not batching out their credit card machines. You must run a “Detail Report” and then a “Totals Report”. Then you should hit “Close” or “Settle”. On the older machines, it will prompt you to ENTER YOUR TOTAL SALES. So you MUST do this for the machine to settle. At the end, you should always see “Settlement Successful”. If you are unsure if it closed, try to batch again and if the machine says “NO OPEN BATCH”, that means it went through.
MOD SCHEDULE – WHO TO CALL
If you need something between the hours of 9 am – 6 pm, Monday – Friday, there will ALWAYS be someone in the office, so feel free to call the office. During early morning hours or evening hours, your leads on duty should be your first call. If you can’t reach them, then call the Manager on Duty. Look for the MOD schedule on the AGS Homepage. DO NOT call the office and press the “Manager on Duty” button. For weekends, always try to call a lead FIRST, but if they’re busy or can’t answer, call the MOD which is Kymry Saturdays, and usually Armando and Katwyn on Sundays.
DISNEY WATER PARK TICKETS
A reminder that both Typhoon Lagoon AND Blizzard Beach are now open. Remember, OUR tickets are good for ONLY ONE PARK per day, so be sure if you sell the Water Park tickets that you tell the guest once they choose either Typhoon Lagoon or Blizzard Beach, they must stay there for the day.
LEGOLAND OPEN 7 DAYS
Legoland is now open 7 days a week through the middle of August. Also, the Water Park will be open DAILY from 3/21 – 4/19. Remember, BOGO’s don’t have the water park included, so they will have to upgrade those at the park for $15.
UNIVERSAL ITW STORE TICKET ORDER CHANGING
The Universal IT department is changing the order of the tickets in all of our stores. Please look closely when choosing your ticket types and READ the tickets OUT LOUD to make sure you picked the correct tickets.
MEDIEVAL TIMES ROYALTY UPGRADE
Medieval Times is offering the FREE Royalty upgrade on all tickets sold by AGS from now through 4/19. This is a $20 value that includes priority seating, a commemorative program, cheering banner, and 1 DVD per party. With this offer, you should try to sell the tickets at FULL PRICE to make more commission because the guest is getting this $20 value. However if it’s the difference between getting a sale and not, you can still give $10 off per adult. Mention code: FRFL when making the reservation.
SUGGEST SEA WORLD & BUSCH
Let’s make a habit of suggesting Sea World with EVERY Disney or Universal ticket sold! This is a GREAT value and offers you some of the BEST commissions. Get in this habit and you will see your check increase!
CIRQUE PRICING
Cirque has decided to continue selling tickets at a discount, so the prices will remain the same. Starting 3/30, we will be able to also sell CATEGORY 1 SEATS. They are not giving us as much commission on these seats, so it’s better to sell the Category 2 seats. Also, there is NO SHOW on Tuesday, 3/24, however they ADDED a show on Monday, 3/30.
GIFTING PEOPLE NEEDED
We still need people to move over to the gifting team. If you are organized, good on computers, good at upgrading and want to work a LOT of hours, please call Katwyn or Armando to move to gifting.
ORLANDO MAGIC – 8 GAMES LEFT!
Let’s sell these games- there’s a great incentive going on!!!!
MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday.
Employee Notes: Happy Birthday to Delila on 3/25! Congrats to Marian for 7 years on 3/24! Please welcome Shonta Taylor to the AGS Team!