All locations should have received the new Disney Water Park tickets. You’ll notice that they now say “Typhoon Lagoon AND Blizzard Beach” instead of “Typhoon Lagoon OR Blizzard Beach”. So these new tickets allow for use in both water parks ON THE SAME DAY. These are SEASONAL tickets. There is NO PRICE CHANGE and there is NO CHANGE IN THE POS. You enter them in Category 14 in the POS – “Hard Inventory”. These tickets are ONLY VALID UNTIL 5/22. Starting 5/23 – 8/30, we will be giving you different tickets again. Disney is currently testing a shuttle between the two parks but it is due to stop on 4/10.
CIRQUE CHANGES
First, there ARE shows on MONDAY, 3/30 next week. Also, they are DARK on Tuesday, 4/7 – NO SHOWS. Cirque has decided to CONTINUE the discounted prices that have been going on since January, so the prices will remain the same. They will NOT be increasing as I previously had announced. However, because these prices will not be loaded into Connect until Monday, 3/30, we DO NOT want you to sell any tickets for shows next week UNTIL Monday! If you do, the guest will have to pay $95 instead of $80! Also, starting Monday, 3/30, we will be allowed to sell Category 1 seats. Again, the commission is HIGHER on Category 2, so you should always try to sell CAT2 first if possible. If you have any questions about this, please call Rick S.
WET ‘N WILD – NO CHILD’S TICKETS
As you know, the tickets we sell are Length of Stay, meaning the guest has 14 days unlimited use of Wet ‘n Wild from the first day using the ticket. We only have 1 child’s tickets left in inventory. Once it’s sold, we are no longer going to have Child’s tickets for the Length of Stay tickets. You will still enter them in the POS as child tickets but you will print all adult tickets. Please call a lead or manager if you have questions.
LEGOLAND OPEN 7 DAYS – BOGOS
Legoland is now open 7 days a week through the middle of August. Also, the Water Park will be open DAILY from 3/21 – 4/19. Remember, you DO NOT want to offer BOGO’s unless you are in gifting or if the guest has a coupon or mentions the offer. Your commission is higher on the regular tickets! Legoland has now added the 1 Day with Water Park to the Gifting store. You can offer this the same as the regular tickets. Remember, the Adults MUST be sold at full price and if there’s an odd number of tickets, you MUST LOG OUT of the gifting store and print the remaining tickets in the GUEST SERVICE store. For example if you have 3 Adults and 2 Children and they have a BOGO coupon, you print 2 Adults and 2 Children free in the Gifting store and 1 Adult in the Guest Service store. If you don’t do this, you will be charged $10 for every wrong ticket.
RENTAL CARS – SHOPPERS
Just a reminder that we have secret shoppers out on a regular basis checking for honesty, appearance, and sales skills. They also shop to make sure you are using the correct procedures for rental cars. Remember that you must try Dollar/Thrifty/Hertz first. Action and Enterprise are our backups. Anyone taking cash from any company will be terminated. All commissions for rental cars must go through the office.
CASH COMMISSIONS – TAXIS
The same goes for taxis. Any cash given to you by a taxi driver must be added into your bank and a voucher must be created. The transaction must be put in the POS in Category 23 – Taxi. We have now increased your commission on taxis to 50%. Basically, all cash given to you must be recorded with the exception of direct tips given to you by a guest for good service. Most taxis are handled by the Front Desk or Bellman. If you are unsure about your hotel’s policies, ask your lead or manager.
GOOD SERVICE – COMMENTS
We want each of you to “go above and beyond” for EVERY guest! Smile and give great guest service! If a guest wants to give you a positive comment, encourage them to leave a good comment on Trip Advisor for the hotel you are working, and on the AGS Facebook page.
DISNEY CONVENTION TICKETS
Disney Convention Tickets can only be sold to guests AND THEIR FAMILIES that are here for a Meeting or Convention. Please make sure you are asking these questions and the guest is qualified. Disney sends out shoppers to check this!
MEDIEVAL TIMES ROYALTY UPGRADE
Medieval Times is offering the FREE Royalty upgrade on all tickets sold by AGS from now through 4/19. This is a $20 value that includes priority seating, a commemorative program, cheering banner, a 1 DVD per party. With this offer, you should try to sell the tickets at FULL PRICE to make more commission because the guest is getting this $20 value. However if it’s the difference between getting a sale and not, you can still give $10 off per adult. Mention code: FRFL when making the reservation.
SUGGEST SEA WORLD & BUSCH
Let’s make a habit of suggesting Sea World with EVERY Disney or Universal ticket sold!
GIFTING PEOPLE NEEDED
We still need people to move over to the gifting team. If you are organized, good on computers, good at upgrading and want to work a LOT of hours, please call Katwyn or Armando to move to gifting.
INCENTIVES
Orlando Magic – Top seller for final 8 home games wins great tickets in a suite! WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May!
MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday.
Employee Notes: Happy Birthday to Eddie on 4/3! Congrats to Vianney for 4 years on 4/1 and Connie for 4 years on 3/28!