Every credit card needs to be swiped through the machine. YOU CANNOT KEY IN THE NUMBER. If a guest tells you to go ahead and key it in, you CANNOT do this. If we get chargebacks on keyed in transactions, we automatically lose this money. The only exception is for an APS sale. When you do an APS sale, the card used must be imprinted in order for the guest to pick up their tickets. Also, don’t forget that EVERY credit card slip MUST have these 3 things written on it: 1) Tickets purchased; 2) Guest’s Room number; and 3) The ID number for the ID checked. If these procedures are not followed and we lose a chargeback, YOU will be responsible for the loss.
CIRQUE CHANGES
We are now selling the Category 1 seats and they are loaded in the POS. Again, the commission on Category 1 is not as good as Category 2, so always try to get the guest into Category 2 seats. Don’t forget that if you are booking Cirque on Connect, you must use the “Promo” category – the second set down.
BLUE MAN GROUP – HOLIDAY PRICES
If you are selling Blue Man for the rest of this week (through 4/5), they are now in Holiday pricing which is $10 higher than the normal prices. Please make sure you look for the buttons in the POS Category 26 that have “HLDY” in the abbreviation and make be sure you are looking for “FS” for Friday and Saturday, or “ST” for Sunday through Thursday. If you are selling BMG with Universal tickets, sell them at the regular price to give $10 off.
WET ‘N WILD – NO CHILD’S TICKETS
We have now run out of the child’s tickets in our inventory. All tickets will be printed as adults, but you still need to put them in the POS as adults and children. These tickets will be valid for both Adults and Children and give 14 days of unlimited use of the park.
NOW SELLING AL-MARAH ARABIAN
We are now selling Al-Marah Arabian Horses which is a 3 hour interactive experience on a farm in Clermont. Please refer to the brochure for more information. The price is $195 for the first participant and $95 for each additional participant with a maximum of 6 people per session. This is by reservation only. It’s located in the POS in Category 18 – Misc. Vouchers.
NEVER APPROACH HOTEL MANAGER
We have had some of our GM’s express that they don’t feel comfortable with our employees approaching them about issues. If you have any concerns or issues at a hotel, please follow the proper chain of command and contact your AGS manager, not the hotel manager. We will in turn contact the hotel manager. Thanks!
SHIRTS – AGS / ORLANDO CITY
We still have lots of Orlando City shirts available. However, we were ONLY given small, medium, large and very few extra larges. If you feel like you can fit into these sizes, feel free to come into the office and pick one up. Also, we have the NEW AGS shirts in! These shirts are lighter than our old shirts, but they MUST be ironed! If you would like one of the new shirts, please BRING ONE OF YOUR OLD ONES IN to swap them out.
MEDIEVAL TIMES BOGO
Medieval Times is offering “Buy an Adult Ticket at Full Price, Get an Adult Ticket Free”. We CANNOT match this offer. But you can get around it by offering a $10 off discount for each adult and then giving the “Free Royalty Upgrade”. This is good on all tickets sold by AGS from now through 4/19. This is a $20 value that includes priority seating, a commemorative program, cheering banner, a 1 DVD per party. Mention code: FRFL when making the reservation.
DISNEY TICKETS – VOIDS
Effective immediately, if you have someone bringing active Disney tickets to you for a refund or to be voided, a manager must log in to your computer and void the tickets on the spot. The reason for this is that if the guest walks away from your desk and links the tickets in MyMagic+, they could possibly still fraudulently use the tickets. So they must be voided immediately.
SUGGEST SEA WORLD & BUSCH
Let’s make a habit of suggesting Sea World with EVERY Disney or Universal ticket sold!
DISNEY WATER PARKS – INCENTIVE
We are having an incentive for the next 2 weeks for adding the Water Park Fun & More to tickets as well as selling the individual Water Park tickets. Each week- from 4/6 to 4/12 and from 4/13 to 4/19, we will be giving the top seller 4 – After 2 Annual Water Park passes with the runner up getting 2 of these passes!
INCENTIVES
Orlando Magic – Top seller for final 8 home games wins great tickets in a suite! WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May! El Patron – $1, $2, or $3 for every guest referred in the months of April and May!
MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday.
UPDATE – MARIAN CARRO
Marian unfortunately had a stroke while she was working on Wednesday at Residence Inn. Although it wasn’t severe, she is having some problems with her speech and memory. She is at Celebration Hospital if you would like to visit her. Please keep her in your prayers.
UPDATE – RICH MUNDINGER
Rich’s mother-in-law was killed in a tragic car accident with a Polk County Sheriff on Wednesday. Please keep Rich and his family in your thoughts and prayers.
Employee Notes: Happy Birthday to Max on 4/6! Congrats to Patricia for 12 years on 4/4! Congratulations to Erika for her promotion on becoming a PM lead!