As we move into our slower time, we want to change “No Pay May” into “Great Pay May”! How can we do this? Get out from behind the desk and mingle in the lobby and breakfast room. Pass out stickers to the kids. Greet everyone with a pleasant greeting and introduce yourself as the Concierge. Ask your guests if they have any questions about the parks or if they need directions as a way to get them to your desk. Talk with the Front Desk and Bellmen and make sure they are sending everyone over to you. Once the guest is in front of you, MAXIMIZE YOUR SALES. Use the itinerary planner in the FunPak to plan out their stay. Make sure that if someone asks about a 1 Day Ticket to ANY park, that you go over all of the Multi-day options. If they have children, be sure to recommend Legoland. Again, Legoland is our HIGHEST profit daytime attraction! If they have shopping days or half days, be sure to recommend dinner shows in the evening. Use the phrase “Do you have any dinner plans while you’re here?’ to get into your dinner show pitch. Suggest Blue Man Group with EVERY Universal ticket sold! Make sure your guests know that Universal is closing early so they can leave the park and go right to the BMG show at 8 pm. Be sure to recommend Sea World with EVERY Disney and Universal ticket sold. We still have higher commissions on these tickets until June 1st.

OVERCOMING CONVENIENCE FEES OBJECTIONS
If you are asked about the convenience fees, obviously you can’t lie, but you should follow it up with “But the advantage to buying them here is that you can set up your Fast Passes ahead of time. Usually there is a long line at the Fast pass kiosks in the parks and sometimes the Fast Passes are all given out by the time you get to the park.” They can set them up on their smart phone on the shuttle bus or on the ride to the parks. We know that this may be more difficult for larger families, but it should be no issue for smaller parties. As a last resort, you can call a manager for an override ONLY if the guest purchases additional profitable tickets, like multi-day PTP Universals.

Disney Water Park Incentive!

DISNEY WATER PARK INCENTIVE
Don’t forget that for every ticket you sell and every Water Park Fun & More option you add, you increase your chances! Each week, 4/6-4/12 and 4/13-4/19, the top seller will receive 4 – After 2 annual Water Park passes with the runner up each week receiving 2 of these passes!

LEGOLAND REVIEW
First of all, the last daily opening for the Water Park is 4/19. After that, it will only be open on weekends until 5/23. As for the tickets, again, DO NOT mention BOGO’s unless you are in gifting or if the guest has a coupon or mentions it to you. You make DOUBLE the commission on regular tickets than you do the BOGOs. If you do print BOGO’s, you must print an EQUAL number of Adults and Children in the Gifting Store. All additional tickets MUST be printed in the Guest Services Store. When you put them in the POS, you must ring in BOGO for each Adult/Child ticket printed in the BOGO store and regular pricing for all tickets printed in the Guest Services store.

STAY OFF CELL PHONES
We’ve been meeting with a lot of the GM’s of our properties and their two biggest complaints are AGS employees disappearing from the desk and being on their cell phones. GUYS, CELL PHONES ARE NOT TO BE USED UNLESS IT’S AN EMERGENCY, or you are at a location that has phone issues. There is to be NO personal cell phone usage at the desk! That includes texting or use of social media. Also, you should always be at your desk or visibly mingling with guests in the lobby. Never leave for longer than it takes to use the restroom.

SUPPLIES
Here’s what we need to do for supplies. Please do not order first thing in the morning. Wait until AFTER the runner gets to your location. Sometimes we are getting double orders. Also, please be considerate of your fellow workers and check supplies. Don’t leave someone without paper or Disney shells. Go to another location if you have to.

DISNEY CONVENTION TICKETS
Make sure you are verifying that any guests you sell these to are either here in a meeting or convention or they are the family of someone here in a meeting or convention. Also, please check the dates and make sure you are selling the OLDEST ONES FIRST! This is very important so we don’t end up selling expired tickets.

MEDIEVAL TIMES ROYALTY UPGRADE
This is continuing through 4/19. You can offer up to $15 off per adult if necessary, but try not to so you can make more commission. Mention code: FRFL when making the reservation.
HARD TICKETS MUST BE VERIFIED
When you receive ANY hard ticket inventory, i.e. Water Parks, DisneyQuest, Convention Tickets, they must be counted/verified in front of the runner. Please be sure to SIGN the white copy and give it back to the runner and keep the yellow copy for your records.

GIFTING PEOPLE NEEDED
We need at least TWO people to move over to the Gifting team. If you work gifting, you will ALWAYS get a lot of hours and our gifting people consistently make more money that most of our other team members. If you would like to move over, please let Katwyn or Armando know.

INCENTIVES
WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May!                  El Patron – $1, $2, or $3 for every guest referred in the months of April and May!

MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday.

Employee Notes: Congrats to Izzy for 2 years on 4/19! Updates – Marian is out of the hospital and is in a rehab facility downtown. Jaki is out of intensive care and is in a room at Osceola Regional.  She is expected to be released Tuesday if you would like to visit her before then.