We have had meetings with most of our GM’s lately and here is some of the feedback we have gotten: 1) Some of you disappear and guests are waiting at the desk. This is unacceptable. You MUST be available to assist the guests. 2) Sloppy appearance. Please look at yourself in the mirror before you leave your house. Make sure your hair is neat and combed. Make sure your shirt is ironed and wrinkle free. Make sure your nametag is on and STRAIGHT. Take some pride in your appearance! 3) Too much time spent on cell phones on personal calls and texting. Again, cell phones are NOT to be used (for calls or texting) unless it is an emergency! 4) Too much time spent on the computer instead of being attentive to guests in the lobby. All of our GM’s want you to ACT AS AMBASSADORS for the hotel. GET OUT FROM BEHIND THE DESK AND WALK AROUND THE LOBBY! Greet guests and ask them how their stay is. Introduce yourself as a concierge and let them know you are there to assist them any questions they may have about the area and the attractions. Let them know you can give them restaurant discounts, make reservations and assist them with any attraction tickets they need. Pass out stickers to the kids! Not ONLY will this help improve the scores of our hotels, but it will improve YOUR sales! Try it! You’ll see!

IDRIVE 360 – LEGOLAND – MERLIN ENTERTAINMENT GROUP
We now have all Merlin attractions grouped in the POS under “Merlin Entertainment Group” in Category 13. This includes LEGOLAND, THE ORLANDO EYE, MADAME TOUSSADS, AND SEALIFE. The way these attractions will be sold is THEIR CHOICE OF ONE, TWO, OR ALL THREE ATTRACTIONS. The commission on these sales is VERY high, so they will be great to sell! The official opening date is Monday, 5/4. Guests will many times be saving money with us because the price of the EYE increases during certain times of the day.

DISNEY WATER PARK INCENTIVE
From May 3 – May 30, AGS as a company must sell a minimum of 285 tickets with the Water Park Fun & More option ADDED. Individual Disney Water Park ticket sales do NOT qualify for this incentive. The TOP 3 Sellers will receive Disney Gift Cards: 1st – $200, 2nd – $150, 3rd – $100. Additionally we want ALL of you to have a chance to win, so for every 5 tickets you sell with the WPF option added, you will receive a drawing entry. We will be giving an additional 20 – $50 Disney Gift Cards away in a drawing, so the more you sell, the better chance you will have to win one of these. The top 3 sellers will be ineligible to win additional cards. So suggest the WPF option for EVERY Disney ticket sale. Remember, to add this option is almost the SAME as ONE admission to the Water Park, so it’s a great value! Plus your guest gets the same number of visits as the number of days for the major parks purchase (with the exception of the ONE Day which gets TWO options). The options are Typhoon Lagoon, Blizzard Beach, DisneyQuest, Oak Trail Golf, Wide World of Sports, and Fantasia and Winter/Summerland Mini Golf BEFORE 4 pm.

CREDIT CARD SLIPS
Remember, ALL cc slips must have these 3 things written on them: 1) tickets purchased; 2) room number; and 3) ID #. This is NOT an option! We must have this information on the slips to avoid getting a chargeback.

LEGOLAND WATER PARK/WEEKENDS
Don’t forget that the Legoland Water Park is now only OPEN ON THE WEEKENDS.

READ EACH TICKET OUT LOUD
Please make sure you are reading EACH TICKET out loud as you hand them over. This is your LAST chance to catch any mistakes and avoid deductions!

WORK ON UPGRADING TICKETS
During this slower time, let’s really concentrate on UPGRADING our sales. If a guest asks for Sea World, you should always say “Would you like to add Busch Gardens or Aquatica for only $25 more?”. Then you should tell them the normal price of each park. This should be a NO-BRAINER for someone to add one of these parks for only $25! Do the same for adding options to Disney tickets.

GO ABOVE AND BEYOND!
Let’s keep on working going “above and beyond” for every guest. Be sure to give complete information (including how to use the Fast Pass and directions to the parks) and make sure the guest knows the entitlements on every ticket you sell. If your guest wants to commend you for your performance, encourage them to leave a comment on Trip Advisor and/or the AGS Facebook page.

ORLANDO CITY SHIRTS
Our next days to wear the Orlando City shirts are Saturday, May 2 vs Ponte Preta and Friday, May 8 against the defending Eastern Conference champion New England Revolution. We still have tickets available for BOTH matches. Please call Marc if you need tickets. 407-506-7692

GIFTING PEOPLE NEEDED
We still need at least 2 people to move over to the gifting team.

INCENTIVES
WonderWorks – Extra $2, $3, or $4 on all tickets sold in the months of April and May!                 El Patron – $1, $2, or $3 for every guest referred in the months of April and May!                   Victory Casino Cruise – Book a minimum of 10 passengers during the month of May. The most bookings receive free boarding, dining and transportation for 10 people and $250 in casino chips! 2nd Place receives the same for 5 people and $100 in casino chips! 3rd Place receives the same for 5 people and $50 in casino chips!                                                                                     Disney WPF – See above.

MOD FOR SATURDAY – KYMRY
Kymry will be the MOD on Saturday.

Employee Notes: Happy Cinco de Mayo!