We are very sad to announce that Katwyn is leaving us. She had an opportunity come up that allows her to spend more time with her family. She will be sorely missed and we hope all of you join us in wishing her the best!

SEA WORLD CONVENTION TICKETS
We now have Sea World After 2 PM Meeting and Convention tickets. These tickets are located in the POS in Category A11 – Sea World EZTicket and are abbreviated as 2pmSW. We are selling them for $57 plus taxes and fees. As with the Disney Convention tickets, the guest MUST BE QUALIFIED to get these tickets. They must be here on business, in a convention or meeting, or they can be the family of someone here in a meeting or convention. Sea World shoppers will be checking on this. They are good for ANY DAY (including weekends), but obviously you should CHECK THE CLOSING TIME OF THE PARK to see if it’s worth selling it. If they park is closing at 6 pm, it’s probably not worth it, but they later time in the summer is definitely a good value.

WORKING WITH OPC’S
All OPC’s should be allowed to pitch the guest first. This is part of our agreements at all of the properties that we share. The word “Timeshare” should never be mentioned. If a guest asks you what they do, you can tell them they have a “check-in special” available. After they have pitched the guest, they should turn them over to you. If this is not happening, let an AGS manager know and we will contact their managers. Again, they only are able to book about 10% of the people they see, so you have a chance of selling tickets to the other 90%.

ORLANDO EYE IS BACK UP
You are free to sell all 3 attractions – Orlando Eye, SeaLife, and Madame Tussauds. Remember, Sleuth’s is right next door so suggest this as a package for your guests and offer a $10 discount on Sleuths’ Mystery Dinner Show if they are purchased together!

SELL OLDEST TICKETS FIRST
As you count your tickets (TWICE DAILY), please make sure you check the dates and keep the OLDEST ONES on top to sell first. This is especially important for the Disney Convention tickets as they expire. Anything dated after July 2014 to February 2015 will expire at the end of this year. Anything dated March 2015 and on will expire at the end of 2016. So PLEASE keep them in order and sell the oldest first.

AQUATICA WEEKDAY TICKETS OVER
The last day for Aquatica Weekday ticket to be sold and redeemed will be Friday, June 19. At that time go back to selling the regular any day Aquatica tickets.  Again, if anyone is buying Aquatica tickets in advance to use next week, THEY MUST BE THE REGULAR ANY DAY TICKETS!

SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for:                                                            1. SeaWorld’s 50th Celebration Summer Finale
• Featuring our new weekend concert series starting June 20th
2. The all new Sea Lion High show
• Guaranteed laughs and amazing animal behaviors
• Plus, the summertime favorite, Sea Lions Tonight show!
3. Island Nights Celebration
• Every weekend at Aquatica…live entertainment and tons of fun!
4. Nightly Fireworks
• See them at SeaWorld and Busch Gardens all summer long!
5. Great value in combination tickets!
• Get 2 parks for $99 (Sea World/Aquatica)…buy more and get even more value! If you mention these things, you will win a $25 Amex gift card!

TRAINING CLASS THURSDAY 6/25
There will be a training class next Thursday from 1 – 3 at Residence Inn LBV. We have already scheduled some of you to attend, but if you’re not scheduled and would like to go, call Marc Tipton.

ORDERING HARD TICKET INVENTORY / PRE-ACTIVATED TICKETS
Please make sure you order any hard tickets (Convention, Water Park, 3 Day TOMS, I-Rides) by NO LATER THAN 3 pm daily for the following day. For the weekend, order enough by 3 pm FRIDAY.

GIFTING TEAM MEETING TUESDAY 7/23
There will be a Gifting Team meeting at the IHOP across from Black Angus on 535 in LBV. Two sessions: 5:30 for those of you working at 7 am and 7:30 for those of you working at 9 am. MANDATORY!

READ EACH TICKET OUT LOUD!
YOU MUST READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER! We still have guests getting BASE Universal tickets instead of PTP, or getting Magic Kingdom tickets instead of Non-Magic Kingdom.

ORLANDO CITY TICKETS
We would like to see more of an effort on everyone’s part to sell more Orlando City tickets. As the exclusive Guest Services seller, we should be doing much better. If you have ANY guests from South America, please suggest these tickets to them. Marcc is offering incentives and we allow you to wear the shirts, so let’s try to push them more. Use the OCSC ticket envelopes for any purchases. The next day to sell tickets and wear your shirts is Wednesday, 6/24 vs. Colorado Rapids.

INCENTIVES
Tree Trek – From 5/1 – 6/30, receive an additional $5 per person for 1 – 5 guests, and 6 and higher, $10 per person!                                                                                                        Universal/BMG Combo – Extended through 6/21. Every time you sell a Universal ticket, suggest BMG and offer $15 off. When you sell it as a combo, receive DOUBLE commission. Sell 10 and receive TRIPLE commission!                                                                                                     Universal – From 6/8 – 7/5, as a company we must sell 8123 admissions. If met, the top 3 sellers in each of the Guest Services and Gifting teams will receive a $100, $75, and $50 UO Gift card respectively.

MOD FOR SATURDAY – KYMRY

Employee Notes: Happy Birthday to Dawn on 6/21! Congrats to both Carolina and Debby for 2 years on 6/24, and Mariana for 1 year on 6/23! Bye Katwyn!