No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. PLEASE guys, this is for your own good!

BUSY WEEKS AHEAD – BE PREPARED
These next couple of weeks should be our busiest of the summer! Please make sure you are prepared. Get to the locations early. Be sure to count your bank and all hard ticket inventory to verify the counts. Make sure that the tickets are in the stack so that you are selling the OLDEST ones first. Check your supplies! Every summer we have locations run out of Disney shells. Please make sure you have plenty, as well as back-up rolls of POS and credit card tape. Also, you should have plenty of printer paper.

CHECK BLANK DISNEY SHELLS “20”
Please take a minute to check your BLANK Disney shells (NOT your PRE-Activated tickets like the 3 Day TOMS). If you have any with a “20” in the lower right corner, please throw them away. These are the OLD Touch of Magic shells that are no longer valid.

CIRQUE “PROMO” ELIMINATED
For those of you that book Cirque, the “Promo” Category has been eliminated. Now everyone has the same pricing, which they have given to the regular tickets.

ALL 3 DAY TOMS DISTIBUTED
We do not have any additional tickets in the office. We will be consolidating our remaining tickets at strategic locations that have PM shifts. Once this is done, we will let you know where they are. If you’re at a location that doesn’t have them and you sell them, they will need to be transferred to your location.

WET ‘N WILD – DO NOT ENTER KIDS WHEN PRINTING
Just to review, Wet ‘n Wild is located in the POS in Category 14 – Hard Inventory (even though we print them). When entering them in the POS, we have both Adult and Children prices. However, when you PRINT the ticket, they must ALL be entered as Adults! Remember to print the tickets, you must go into the AGS Homepage, click on “POS REPORTS” in the left column, log in, and then click on “Wet ‘n Wild”. Click on “New Ticket” and put the TOTAL NUMBER OF BOTH ADULTS AND CHILDREN NEEDED AS ADULTS. Our tickets are good for unlimited admissions for 14 consecutive days.

AQUATICA CLOSURES
Keep in mind that Aquatica will close to capacity most of the summer – especially on the weekends. When selling Aquatica tickets, please tell your guests to get there by no later than 10 am to avoid closures. You can call this number to see if parking is still available. (866) 787-4307

APS REVIEW
If you do an Advance Purchase Sale over the phone, here’s what you need to do: Charge the guest in the POS. Collect the money on a credit card. At the end of the cc slip, press “paper feed” on the machine so that there is a blank space at the bottom of the receipt. Do a “Reprint” of the credit card slip. Tell the guest that they will need to present THAT credit card along with a photo ID to pick up the tickets. Put an APS sticker on the outside of an envelope and fill out ALL of the information. Put the ORIGINAL credit card slip in the envelope along with the POS receipt and the tickets. Include the duplicate with your batch. If the guest is due in within 7 days, keep the envelope locked up in the safety deposit box. For more future orders, send them to the office to be held. If you are PASSING OUT an APS, the guest must present the card used and an ID. Imprint the card at the bottom of the original receipt and have them sign it.

DISNEY PARK CAPACITY
The Magic Kingdom will likely reach capacity by 11 am on the 4th as well as the days after. Please advise your guests to get there BEFORE 11 AM. On the 4th, they probably will not re-open the park.

ANOTHER REASON TO BE ON THE GIFTING TEAM!
We are now in Vacation Village – a 2300 unit resort – in the lobby doing sales only (no gifting). The gifting team will be staffing this location. Way to go!!!

SECRET SHOPPERS ARE OUT
We continue to have shoppers out purchasing tickets with cash and checking on rental cars on a regular basis. Anyone not recording sales correctly or not following the proper procedures for booking rental cars will be terminated.

SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for:                                                                                         1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card!

INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances!                                                                                                               Universal – From 6/8 – 7/5, as a company we must sell 8123 admissions. If met, the top 3 sellers in each of the Guest Services and Gifting teams will receive a $100, $75, and $50 UO Gift card respectively.                                                                                                                                     Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.

Employee Notes: Happy Birthday to Dimary and the USA on 7/4, Shirley on 7/5, and Maria and Chris on 7/10! The MOD for Saturday will be Kymry.  Don’t forget to GET OUT FROM BEHIND THE DESK, GREET PEOPLE IN THE LOBBY, SMILE AND SPREAD THAT LOBBY MAGIC!