No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. It only takes 30 seconds and could save you a lot of money. This is your LAST CHANCE to make sure the guest is getting the correct tickets. We still have people getting Magic Kingdom tickets instead of NON-Magic Kingdom. PLEASE guys, this is for your own good!
CASH DEPOSIT – ENVELOPE DEPOSIT
We want ALL OF YOU to get in the habit of doing an “ENVELOPE DEPOSIT” before closing cash in your POS and running your Product Sales Report. This MUST match the cash what you are putting in your deposit envelope! Even if you are NOT putting any cash in the envelope, you MUST enter “0” for the “Envelope Deposit”. There should never be a question about this matching. The amount showing up on your Product Sales Report should be the same as what’s in your deposit envelope.
BATCH OUT CREDIT CARD MACHINES
Some of you are still forgetting to batch out your credit card machines. This should be part of your closing process on EVERY shift. First you must run a “Detail Report”, then “Settle” your machine. The final slip must read “Settlement Successful”. Sometimes you may be prompted to enter the total amount of the batch in order to get the batch to settle. Please be sure to check this before sealing your envelope. Questions? Call a lead.
DELETE HISTORY DAILY
Let’s also make it a habit to “delete your browser history” daily. When you first log in to your computer, you should do this immediately for each browser that you have – Internet Explorer, Mozilla, and Google Chrome. If you’re unsure of how to do this, call a lead or Jonathon Garner at 407-800-2002. By doing this, it should help your computer run more quickly and efficiently.
LOG OFF COMPUTERS
Please make sure you log off the computers at the end of your shift (but do NOT turn them off). We do not want guests or OPC’s on our computers. How do you do this? Click on the flag in the lower left corner of your screen. Click on the arrow pointing right next to “Shut Down”. Click on “Log Off’.
FLEXTICKETS – BUNDLES
Again, there is no such thing as a 4 Park FlexTicket, but we have CREATED a 4 Park Bundle. This ticket gives ONE admission to each of the following parks: Universal Studios, Islands of Adventure, Sea World and Aquatica. What do you print? A 2 Day BASE Universal ticket and a Sea World/Aquatica COMBO ticket. The 5 Park FlexTicket gives 14 Days of Unlimited use of USF, IOA, WW, SW and AQ. So you print a 3 Park Unlimited Universal ticket and the Sea World / Aquatica LENGTH OF STAY tickets. The 6 Park FlexTicket ADDS Busch Gardens, so you print a 3 Park Unlimited Universal ticket and a Sea World/Busch Gardens/Aquatica LENGTH OF STAY ticket. If you have any questions about this, please call a lead or manager before printing the tickets.
UNIFORMS ARE MANDATORY
All of you signed a form stating the your understand and agree to the uniform policy. This means that you must wear the AGS shirt from Monday – Saturday, with Sundays being the only day to wear an attraction polo and Orlando City Game Days (or the day before) being the only days to wear that shirt. NAMETAGS MUST BE WORN AT ALL TIMES! It was very disappointing to have all the managers out on the 4th of July and seeing at least 8 people without their nametags on. Also, jeans or jean material in NOT allowed. Tennis shoes, sandals or flip flops are NOT allowed. Pants must be a professional looking SLACK material – preferably BLACK. Not wearing the proper uniform will result in disciplinary action.
DAILY RAIN
Please be sure to inform your guests that it rains ALMOST EVERY DAY in Orlando in the summer. Tell them to plan accordingly and that there are absolutely NO REFUNDS because of rain. All theme parks have plenty of indoor attractions and if they are going to a Water Park, they need to get there EARLY to avoid the afternoon rains.
ORLANDO CITY SOCCER TICKETS STILL AVAILABLE Sections currently available are:
$34.53- Plaza/Promenade Level – (Dark Green section on seating chart),
$40- Supporters (Limited Seats) – (Purple section on seating chart),
$40- North End (Limited Seats) – (Light Green section on seating chart),
$45- Corner Level – (Blue section on seating chart),
$65- Midfield Level – (Section 107 Gray on seating chart),
$140- Club Level – (Mustard yellow on seating chart),
Ongoing Game Incentive:
The person to sell the most will receive $50 CASH plus 4 Plaza Level tickets to a future 2015 Orlando City SC Game. Minimum 10 tickets sold to be eligible.
To Book seats call: Marcc Tipton in Office or on cell at 407.506.7692
Get Your Guest(s) In!!!! – Happy Selling!!! – GO CITY!!
AQUATICA CLOSURES
When selling Aquatica tickets, please tell your guests to get there by no later than 10 am to avoid closures – ESPECIALLY ON THE WEEKENDS. You can call this number to see if parking is still available. (866) 787-4307
DISNEY CONNECTION PROBLEMS
Everyone is probably aware that we have been experiencing slow processing times and errors for DTC. Disney IT is working to resolve the problems. In the meantime, be sure to log out of Disney, delete your histories and use a different browser.
SEA WORLD SHOPPERS ARE OUT
Sea World’s shoppers will be visiting each of you multiple times over the next 6 – 8 weeks. Here’s the key points they will be looking for: 1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
If you mention these things, you will win a $25 Amex gift card!
INCENTIVES
Disney Coolest Summer Ever Summer Incentive – From 6/28 – 8/1, for every $1000 in Disney Magic Your Way sales, you will receive 1 raffle ticket. What prizes can you win? A 40” TV (2), IPAD Mini 2 (3), or $100 Disney Gift Card (20). EVERYONE will have a chance to win, but the more you sell, the better your chances! Wild Florida – During the month of July, you will get an additional $7 on all tours. Just staple a referral card to the POS voucher with your first and last name on it.
Employee Notes: Happy Birthday to Mackenzie on 7/12, and Mariana and Ana Maria on 7/16! Saturday MOD – Kymry