Our July incentive was for Cirque, Blue Man Group, Medieval Times, Sleuth’s, Pirate’s and Treasure Tavern sales. For every 10 tickets you sold, you got one entry into a drawing. The winning ticket number for the $200 Visa Rewards card is – 531796. If you have this ticket, please call the office to claim your prize.
PLEASE READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER! No matter how busy you are, it is MANDATORY that you read EACH TICKET out loud to the guest as you hand them over. We’ve had a LOT of people this past week purchasing NON-Magic Kingdom tickets and getting MAGIC KINGDOM tickets. Please be careful that you are choosing the CORRECT ticket when printing 1 Day Disney tickets. We also had ADULTS getting CHILDREN’S tickets. This is UNACCEPTABLE!!! You MUST read each ticket OUT LOUD to the guest as you hand them over – PLEASE!!!!!! We are BEGGING you to do this!
LEGOLAND CLARIFICATION
If the OPC is offering the Legoland BOGO’s as a gift or pre-gift, you MUST sell those tickets to the guest, or pre-gift them. Please DO NOT turn down the sale! Otherwise, you should NOT be offering the BOGO’s to any guest upfront. So if the guest was pitched the BOGO’s by the OPC, please SELL THEM that way. Remember, if you do sell the BOGO’s, there must be the same number of Adults as Children. In the POS, you enter ONE BOGO, and then you go into the Legoland Gifting store and enter ONE ADULT and ONE FREE CHILD. If you have an odd amount – for example 3 Adults and 2 Children – you would enter 2 BOGOS in the POS and 1 regular Adult Legoland. You would then print the 2 BOGOS from the GIFTING store and the ONE Adult from the Guest Service store. If you are unsure of how to do this, please call a lead or manager.
REFERRALS
Again, thanks to those of you who are following the rules and maintaining the integrity of our Approved Vendor program. Remember, ONLY approved vendors can have their referral cards passed out. If you are unsure of who’s approved, please look at the AGS Homepage or call VS directly at 407-649-3040. Please use the referral cards as an ADDED benefit for your guests! When you are doing your “Lobby Magic”, you can tell guests in the lobby to come see you for discounts on local restaurants and shops. Use this as a tool to get them to your desk and PASS THEM OUT to EVERYONE! Anyone not following these procedures will be reprimanded and/or terminated.
ORLANDO CITY TICKETS
The next home match is Saturday, 8/29 at 7:30 pm against the Chicago Fire. You may wear your Orlando City shirts on Saturday, or Friday if you are off on Saturday. Call Marc 407-506-7692
PAPERWORK ERRORS
New Policy Effective Immediately – Laura, Armando, Rick, Dimary and Carlos are spending a TREMENDOUS amount of time correcting mistakes being made on paperwork. For just one employee’s mistake, Armando, Laura and Dimary spent 4 hours trying to find the mistake and correct it. This cannot continue! We have far too many other more pressing concerns than wasting OUR time trying to find and correct mistakes that could easily have been corrected by the employee. Effective immediately, we will be charging $10 per shift for any paperwork errors that should be caught and corrected, and it will be deducted from your commissions. This includes: Not matching up tickets printed with the POS report; not filling out the Balance Table completely; not batching out the credit card machine; not attaching a Disney EOD report and HIGHLIGHTING any tickets sent to the office to be voided; not accounting for any hard ticket sales (Disney Water Parks, DisneyQuest, Convention Tickets, I-Rides) by subtracting them out of your inventory and carrying over the correct amount; not accounting for TRANSFERRING any hard tickets from one location to another; and not VOIDING your OWN tickets – everything but Disney and Wet ‘n Wild. When you match up your tickets printed on each End of Day Report, if you are off, YOU must return any duplicates – not send them to the office for us to do it. We can’t seem to get this across so we have no choice but to start charging for the amount of time we’re putting in correcting these errors. Please help us with this.
WORKING WITH OPC’S
A reminder that we are PARTNERS with our OPC’s and need to work together so that EVERYONE can make money. Always let the OPC talk to EVERY guest first, whether they’re qualified or not. Then make sure when they’re done, they send them over to you. If this isn’t happening, please let us know.
DISNEY REVENUE INCENTIVE!
We met our goal for the incentive from 6/28 – 8/1! Great job everyone! Each of you will receive 1 entry for every $1000 in Magic Your Way sales. We will be doing a drawing for (2) 40” TV’s, (3) IPad Mini 2’s, and (20) $100 Disney gift cards! We will let you know how many entries each of you have shortly.
STILL LOOKING FOR STAFF
We are still looking for great prospects to join our team! If you know of anyone, please have them call the office to set up an interview. Thanks!
SEA WORLD SHOPPERS ARE OUT
Here’s the key points they will be looking for:
1. SeaWorld’s 50th Celebration Summer Finale
2. The all new Sea Lion High show
3. Island Nights Celebration at Aquatica
4. Nightly Fireworks
5. Great value in combination tickets!
We really need to continue pushing all Sea World products! Don’t forget that when anyone purchases Sea World, you should always ask if they want to add Aquatica for only $2. The normal gate price for Sea World is $97, so this will bring the price to the $99 combo offer which you can sell and print to give the guest ONE admission to each park. Then tell them you can add Busch Gardens for an additional $20. This is a $132 savings over buying them individually!
INCENTIVES
Kennedy Space Center – From 8/3 – 9/27, for every $100 in KSC sales, you will receive ONE raffle ticket. On 9/28, we will do a drawing and the winner will receive: A Two Night Stay at the Country Inn & Suites in Cocoa Beach; dinner for 2 at Fish Lips in Port Canaveral, and an airboat ride for 2 at Midway Fish Camp. Bookings on Grayline or FDTours will not apply.
Employee Notes: Happy Birthday to both Rafael and Shonta on 8/21! Congrats to Jon G. for 3 years on 8/15 and Keysha for 1 year on 8/15! Please welcome Hector Lopez and Ariel Brinkley to the AGS Team!