We think that some of you are not taking us seriously when we say we have ZERO TOLERANCE for theft and that we have secret shoppers out checking on honesty all the time. We don’t care if you are a manager, a lead, or someone that’s been with us for 10 years, you will be fired for manipulating sales and stealing. You will also be fired for not following the correct procedures for rental cars or accepting cash without it going through the office. The only exception is if a guest gives you a DIRECT tip for good service.
REFERRALS – APPROVED VENDORS
We are also having shoppers check to make sure the correct procedures are being followed for referrals. Remember, you can only hand out referral cards to vendors that are on our “Approved Vendor” list, and we ENCOURAGE you to do this for EVERY GUEST. Use the referral cards as an “added value” for your guests to get discounts on area restaurants and shopping. Of course if your guest wants a reservation for a specific restaurant that is not on our Approved Vendor list, you need to help them with that and give good Guest Service, but you cannot pass out referral cards for that unapproved vendor.
MANDATORY MEETING 9/23
Our next MANDATORY staff meeting is Wednesday, 9/23 at Sea World. We are doing it in conjunction with the VS Tradeshow on the same day at Sea World. So we want all of you to attend the tradeshow AND the meeting.
HOTEL AMBASSADORS
During the slow time, it is SO CRITICAL that all of you get out from behind the desk and greet people in the lobby and breakfast room. Pass out stickers do the kids, introduce yourself as the concierge and tell them to come over to get restaurant and shopping coupons.
VACATION PLAN
Everyone should be using the itinerary planner in the FunPak to help your guests vacation plan. You should have plenty of time now to spend with your guests and show them how they can fit everything in, especially the high profit tickets. With the parks closing earlier, be sure to schedule in dinner shows, Blue Man Group and Cirque.
ORLANDO CITY TICKETS
The next home match is Sunday, 9/13 at 7:00 pm against Sporting KC. You may wear your Orlando City shirts on Sunday, or Saturday if you are off on Sunday. Call Marc 407-506-7692
BUNDLES – FLEXTICKET REVIEW
We have a lot of mistakes being made with the types of tickets printed for the bundles and FlexTickets. Here is a review:
4 Park Bundle:
This is a ticket CREATED by AGS. It allows the guest to get a more affordable ticket that ONLY gives ONE VISIT TO EACH PARK. Here’s what you print:
Universal – 2 Day BASE Tickets (NOT Park-to-Park)
Sea World – Sea World/Aquatica COMBO Tickets (NOT Length of Stay).
5 Park FlexTicket:
Since this is sold at Universal and Sea World, our tickets MUST match what they offer and give 14 days UNLIMITED USE (from the first date of use) of all parks included, meaning for those 14 days, they can visit all parks as many times as they want.
Here’s what you print:
Universal – 3 Park UNLIMITED. What 3 parks are included? Universal, Island’s of Adventure and Wet ‘n Wild. This ticket allows park-to-park access on the same day to ALL 3 PARKS. You do NOT print any additional tickets.
Sea World – Sea World/Aquatica LENGTH OF STAY
6 Park FlexTicket
Again, since this ticket is sold at Universal and Sea World, we must match what they offer and give 14 days UNLIMITED USE (from the first day of use) of all parks included, meaning for those 14 days, they can visit ALL 6 PARKS as many times as they want.
Here’s what you print:
Universal – 3 Park UNLIMITED.
Sea World – Sea World/Aquatica/ AND BUSCH GARDENS LENGTH OF STAY.
Notice for all of these tickets, you NEVER print individual tickets to any of the parks, including Wet ‘n Wild.
Please call a lead or manager if you are unsure of what to print or if you have questions. Thanks!
CIRQUE SHOW TIME CHANGES
Effective 9/3 and for the next couple of months, on THURSDAYS there will be ONLY 1 SHOW AT 6 PM. Also, La Nouba will be DARK from 9/20-9/28.
HALLOWEEN HORROR NIGHTS
HHN starts its 25th year next weekend. Once again, our tickets are geared to Non-Florida Residents and we are selling Sun-Thurs tickets, Fri-Sat tickets and 2 and 3 Day PTP Combo tickets. The COMBO tickets have the best value and allow for ONE NON-SATURDAY HHN visit during the 14 day period of the ticket. If you have guests visiting the regular park for the day, they can purchase an add-on ticket inside the park at a price that we cannot match. The tickets are in Category 19 in the POS. Please call a lead if questions.
READ TICKETS OUT LOUD TO GUEST!
We continue to have problems with guests getting the wrong tickets, particularly with Universal Studios. PLEASE read each ticket OUT LOUD to the guest and review them on the receipt as well.
BANKS IN POS
For the new POS software, when you enter the starting bank, you must put the QUANTITY of each type of bill. If you don’t have any of a particular type of bill, you must enter “0” for it to be accurate.
INCENTIVES
Kennedy Space Center – From 8/3 – 9/27, for every $100 in KSC sales, you will receive ONE raffle ticket. On 9/28, we will do a drawing and the winner will receive: A Two Night Stay at the Country Inn & Suites in Cocoa Beach; dinner for 2 at Fish Lips in Port Canaveral, and an airboat ride for 2 at Midway Fish Camp.
Employee Notes: Happy Birthday to Brianna on 9/15 and Brian on 9/18! Don’t forget the meeting at Sea World on 9/23!