We want to thank everyone that come over from Starwood as well as all of the current AGS employees who helped out the last two weeks to get us through this transition. Every day things get easier and better and it’s because of the patience and great attitudes you all have. Now everyone is getting used to the paperwork and POS, let’s start really working on sales and increasing your commissions by selling and up selling the best tickets!
DO YOU WANT HIGH COMMISSIONS?
Here are the tickets to focus on: Disney – 4 Days and higher with at least ONE option; Water Park tickets; DisneyQuest; Cirque du Soleil; Universal – 2 Day PTP and higher; Blue Man Group; Sea World – ALL Sea World products; Discovery Cove; Legoland – All Merlin tickets including I-Drive 360 attractions; Legoland; All Dinner Shows; All Sporting Events including Orlando City, Orlando Magic and Tampa Bay Bucs. If you focus on getting your guests into these tickets, you will see your checks increase!
PAY STRUCTURE – PAY RATES
Your pay is confidential and should never be discussed with any other employees. In PayChex and on your pay stub, everyone receives $8.05 per hour. Any variances to this rate are reflected in the commissions that you receive. You should always add your hourly pay and your commissions TOGETHER and divide by the number of hours worked to get your average hourly pay. Laura has worked VERY hard these past 2 weeks to make sure everyone was paid correctly. We have done everything possible to make sure it’s right. If mistakes were made, please be understanding and kind and e-mail Laura through When to Work and she will address it and correct it if necessary.
DON’T FORGET CONVENTION TICKETS
Remember if you have anyone here on a convention or business meeting, you can offer them the convention tickets. We carry the After 4, After 2, and 2 Day After 2 tickets. They are located in the POS in Category 14 – Hard Ticket Inventory.
ORLANDO CITY TICKETS
The next home match is Friday, 10/16 at 7:00 pm against the NYCFC. You may wear your Orlando City shirts on Friday, or Thursday if you are off on Saturday. There are only PLAZA LEVEL seats available. Please call Marc 407-506-7692 if anyone would like PLAZA LEVEL seats.
READ EACH TICKET OUT LOUD
We are having far too many careless mistakes made. Many of these mistakes could be avoided by reading EACH ticket out loud to the guest as you pass them over. This is a LAST CHECK to make sure the guest is getting the correct tickets. In ONE DAY, we’ve had guests getting BLANK Disney shells, guests getting the wrong Disney tickets, and guests who paid for Universal PTP tickets and have received BASE tickets. Please be more careful. Remember, you must get to the “Congratulations” page for Disney and be able to “Print Guest Copy”.
SEA WORLD W/MEAL GIFTING TICKET
For those of you that gift this ticket, it must be done is sets of TWO. If you have a family of FOUR, you must enter “2”, add to cart, print tickets, and then go back and enter “2” more following the same procedure. One ticket is NOT good for TWO people. You must print TWO tickets for TWO people.
BATCH OUT CREDIT CARD MACHINES
Please make sure you “BATCH OUT” your credit card machines at the end of your shift. You should be running the “Detail Report” and then hit “Close”. You should see “Settlement Successful” on the last slip for the machine to be closed.
LEGOLAND BOGO’S
These are GIFTING tickets where the guest gets an Adult at FULL PRICE and they get the kid’s ticket free. When entering this in the Legoland gifting store, you MUST enter the SAME NUMBER OF ADULTS AS KIDS TICKETS. Some of you are ONLY entering the Kid’s free tickets. This is not right. You must enter the SAME NUMBER of adults. If you have any additional odd tickets, THEN YOU LOG OUT OF THE GIFTING STORE AND PRINT THEM IN THE GUEST SERVICES STORE. If you are unclear on this, please call a lead.
PRINTING WET ‘N WILD TICKETS
Wet ‘n Wild tickets are in the POS under Category 14 – Hard Ticket Inventory. To print them, you must log in to the POS Reports in the left column of the AGS Homepage. Then click on “Wet ‘n Wild” and then click “New Tickets” and then put in the TOTAL number of tickets needed (children also get adult tickets), enter the names and click “Print” ONLY ONCE. It will take about 10 seconds for the tickets to populate so be patient.
MICKEY’S NOT SO SCARY – MNSSHP
We do sell MNSSHP ticket, but we charge a service charge. The advantage of getting them from us is that they go right to the turnstiles (not Will Call) and they can enter as early as 4 pm. 10/29, 10/31 and 11/1 are all SOLD OUT. Please call a manager to book these tickets and you will print them directly out of DropBox.
HALLOWEEN HORROR NIGHTS
Don’t forget to suggest HHN to your adult guests! The 2 Day PTP Combo w/HHN is the best profit ticket so push it! Remember, this ticket does not include Saturday nights. If a guest ONLY wants a 1 Day admission to Universal with HHN, sell them the 1 Day Ticket and have them upgrade at the park for HHN.
INCENTIVES
Sea World – From 9/23 until 10/18, for every $1000 in Sea World revenue you will get a drawing ticket. On 10/19, we will do 3 drawings for a Howl-O-Scream Fright Fest package! Discovery Cove – From 10/23 – 11/30, sell a minimum of 10 and receive DOUBLE commission retro to the first one sold.
Employee Notes: Congrats to Antonio for 1 year on 10/18 and Kyle for 1 year on 10/22!