December 11, 2015 – Volume 24.49 – LET’S BE MORE CAREFUL WITH PAPERWORK

With the busy season coming up, we can’t stress how important it is for all of you to follow the correct paperwork procedures. The biggest things are: Not filling out the log sheet completely. Again, please make sure all blanks are filled in, including your name, hours, the location name – and BE SPECIFIC – the ENTIRE BALANCE TABLE and all ending counts for any hard/pre-activated tickets. Be sure to fill out the NEW Log sheet for the next person. Make sure you fill out the starting bank and all STARTING ticket counts for the hard/pre-activated tickets. Batch out your credit card machines. This continues to be a problem. You must CLOSE or SETTLE your machine and you must get a slip that reads “Settlement Successful”. Make sure all transactions are put in ascending order, with the Detail Report on top and the BATCH SETTLEMENT ON THE VERY TOP. All slips must be STAPLED TOGETHER. Please do not send them in loosely. The Disney EOD Report MUST BE STAPLED to the back of your log sheet. If you are sending in any tickets to be voided, you must HIGHLIGHT those ticket codes on the report and write “VOID” next to them. If you are not dropping any cash in your deposit envelope, you must go to “Deposit in Envelope” in the POS and enter “0”. If you ARE putting cash in the envelope, you MUST enter that amount in “Deposit in Envelope” so we know what cash is coming in.

STARTING BANKS
There are still a handful of you not doing this correctly. After you log in to the POS, you must have your bank available and enter the quantity of each denomination. Please do NOT hit cancel and “Adjust In” the amount. For any change, you must enter that as the total without a decimal point. For example if you have $5.36 in change, you will enter that as 536. This rule applies to everyone, including the GIFTING TEAM. For some reason, there are some on the gifting team that don’t think they have to.

Disney_very_merryMICKEY’S VERY MERRY XMAS PARTY
There are only 4 nights available to sell – 12/10. 12/13, 12/15, and 12/17 (12/17 is priced at the FRIDAY price even though it’s a Thursday because it’s the last night available). All other nights are SOLD OUT. There are TWO PRICES in the POS – 1) Advance Purchase and 2) Same Day, Fridays, and 12/17. Please be VERY careful when quoting prices and be sure to look at the dates. Again, SAME DAY BOOKINGS AND FRIDAYS ARE HIGHER PRICED (AND 12/17). Don’t forget that the Magic Kingdom usually closes early – either 5 pm or 7 pm – on the days of the event, so if you have guests visiting the park during the day, they MUST know that the park is closing early.

DEPOSIT PROCEDURES ON 192 WEST
If you are working BAYMONT, or CLARION SUITES, OR COMFORT INN, you must take your deposit envelope to Park Inn at the end of your shift. You must PHYSICALLY GO BEHIND THE DESK, PUT THE ENVELOPE IN THE TOP AND TURN THE SPINDLE. Do NOT hand it to the AGS rep that is working. Thanks!

HEALTH INSURANCE UPDATE
Under the law, effective January 1st, AGS must offer a group plan to all employees or face a fine or $2000 per employee. We will have the details on this plan by Friday. We know that it will probably be too expensive for most of you, so you will be able to go to the Exchange to apply. However, some of you may not be able to get the subsidy from the government. We know this is difficult for a lot of you, but we have no choice. In order to have coverage by 1/1, you will either need to take the group plan or go ahead and apply on the Exchange by December 15th. We’ll keep you posted.

HARD TICKETS AT VISTANA RESORTS
We are putting a LOT of hard/pre-activated tickets at both Vistana Resort and Vistana Villages. All of you that work here will be responsible for counting and tracking these tickets. Any tickets not accounted for will be charged back to the employee. Always try to give these tickets to the guest FIRST, even if you have to print others. Remember, you EOD reports for printed tickets will NOT match up, so be sure to make a note on your EOD report that you sold HARD tickets so that it will balance.

PAYCHEX ONLINE REGISTRATION
The link is located in the left column of the AGS Homepage. You will need to register using the instructions in DropBox under “A Miscellaneous”.

END OF YEAR INFORMATION
Please make sure all of the information is correct on your check stubs – particularly your address so that W-2’s will go to the correct place. If it needs to be updated, please log in to PayChex Online and do so.

magiclogoORLANDO MAGIC TICKETS
We have 4 home game coming up: 12/11 against Lebron James and the Cleveland Cavaliers, 12/16 against the Charlotte Hornets, 12/18 against the Portland Trailblazers, and 12/20 against the Atlanta Hawks. You make GREAT commission on these sales so suggest them!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party at Fun Spot! Let’s really push for this!

Employee Notes: Happy Birthday to Armando on 12/15, Humberto on 12/17, and Ariel on 12/14! Congrats to Valerie for 5 years on 12/13, Steve N. for 1 year on 12/15, and Armando for 19 years on 12/17! We should be SLAMMED starting next Saturday, 12/19. Please be prepared, mentally and physically for this busy season! Make sure your locations are stocked up and get plenty of rest before then. You’ll need it!