From Christmas Day through New Year’s Eve Day, the Magic Kingdom will be closing by 11 am due to capacity. PLEASE BE SURE TO TELL ANY GUESTS GOING TO THE MAGIC KINGDOM OVER THE NEXT WEEK THAT THEY MUST BE AT THE PARK BY 10 AM. Otherwise they may not be able to get into the park. This is a GREAT time to suggest the Park Hopper option! That way if one park is too crowded or closes to capacity, they can hop to another park. The number to call is 407 560-5000. Hit prompt 2 for Theme Park Availability

KYMRY
Unfortunately Kymry is no longer with AGS. We want to thank her for her years of dedication and bringing her upbeat personality to our company. We wish her the best of luck with her future endeavors. For those of you on the Dual Team, if you have any questions regarding the booking of tours, please contact Armando or Ana Maria.

SUPPLIES
Every location should have in backup at LEAST 3 packs of Adult shells and 1 pack of Child shells. This is in addition to any OPEN packs. If you do not have this many, PLEASE get them from the runner. We cannot afford to run out of shells in the middle of transactions. Everyone should have a FULL pack of printer paper as backup. Also, please make sure you have at least 2 backup rolls of credit card and POS tape.

BE CAREFUL ON TIMES AND GIVING OUT INFORMATION
Be aware that due to the holidays, many of the NORMAL times of events are different. For example, Illuminations at Epcot is always at 9 pm. However, because of the Candlelight Processional, it is now at 10:30 pm. If the last shuttle return is at 10 pm, please do not tell the guest to take the shuttle if they want to see Illuminations. Make sure you pull out the “Times and Information” brochure and that your guests know this information.

NEW YEAR’S EVE OPTIONS
When guests ask for things to do on New Year’s Eve, you should always think in terms of what we could sell them. That means, you should NOT suggest the specially ticketed event at CityWalk or bars downtown. The BEST THING TO OFFER IS THE DINNER SHOWS. Both Medieval Times and Pirate’s are offering an “UPGRADE” for our tickets. For Medieval Times, all tickets should be sold AT FULL PRICE – NO DISCOUNTS – AND THEN THEY UPGRADE FOR AN ADDITIONAL $15 for the 9:30 pm New Year’s Eve show. As soon as we get information on the rest of the options, we will let you know.

BLUE MAN GROUP HOLIDAY PRICING
From 12/21-1/3/16, Blue Man Group has HOLIDAY PRICING IN EFFECT. Please be sure to look for this in the POS and charge these prices for any show bookings during this time period. If you have guests getting a VIP price, the price MUST BE ADJUSTED UP BY $10 DURING THIS TIME. Explain to the guest that this is not our policy, but Blue Man Groups and we have no choice.

FINAL POS RECEIPTS MUST BE GIVEN
All guests MUST be given a POS receipt for EVERY sale. If they use a credit card, you should staple this receipt to the customer copy of the credit card receipt. Anyone not giving out an official AGS sales receipt will be subject to reprimand and/or termination. We have secret shoppers out checking on this as part of their reports.

HARD TICKETS AT VISTANA RESORTS
Again, if you are at a location that has any HARD / PRE-ACTIVATED tickets, you MUST give out these tickets FIRST, even if it means PRINTING some, and giving the rest out of your inventory.   This includes Magic Kingdom Adults, Universal PTP Tickets, Gatorland Child tickets, 5 Day Hoppers, etc.  The locations that have these tickets are StayBridge Suites, Vistana Resort, and Vistana Villages. You must make a note on your Product Sales Report if you are giving out any hard tickets so that your sales will match up with your POS report.

ORLANDO MAGIC TICKETS
There are 3 more home games over the next week. Make sure you look over the seating chart and price levels and you’re familiar with all of the upcoming games. The price levels for these games are Blue and Black. If you need a seating and pricing chart, request one on the Supplies Request Form.

READ EACH TICKET OUT LOUD
We cannot stress how important it is to take the FEW SECONDS to read each ticket out loud to the guest as you hand them over. Read EACH ticket on the Disney Congratulations page. Read EACH Universal and Sea World ticket. Again, this is your LAST CHANCE to catch any mistakes made. If you turn in Disney tickets to be voided, be sure to highlight them on your Disney EOD report and write “Void” on the report.

HEALTH INSURANCE
Thanks to all of you who have gotten your insurance forms in on time. If you haven’t, please be sure to fill them out over the weekend. We are turning in all of the forms to the Agent on Monday, so please have them in to the office NO LATER than Monday.

GIFTING QUESTIONS OR UNCERTAINTY– CALL THE TOUR DESK!
If you are not sure about whether something was pre-gifted or not, or if the gift is not clear, instead of giving out the wrong tickets, please CALL THE TOUR DESK!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.                                                                                                                                   Fun Spot – From 11/1 – 12/31, AGS as a team must sell a minimum of 300 tickets. If we sell 650, we will all get a team party!

Employee Notes: Happy Birthday to Debby, Mike, and Claudia on 12/29! Congrats to Jonathan W. for 3 years on 12/31! Merry Christmas! Feliz Navidad!