If you are at a location that has a CHIP READER for credit cards, it MUST be used. Follow the instructions on the terminal. BE CAREFUL because if the card declines when using a chip reader, IT WILL PRINT OUT A LONG RECEIPT AND AT THE VERY BOTTOM IT WILL SAY “DECLINED”. If you are selling more than 4 tickets to one attraction, all members of the party must be in front of you. NEVER accept a card that comes up “declined” even if the guest says that there is money on their card. NEVER sell tickets to someone that is not staying at the hotel/resort. Be especially careful when accepting GIFT CARDS because many times there will be a balance due. Be sure to look at the screen and if it says BALANCE DUE, be sure to collect the balance! Also, you MUST get a SIGNATURE on any credit card slip that requires one. If you don’t and we get a chargeback, WE LOSE that money and we will have no choice but to charge you for the loss. You MUST write on EVERY receipt 1) Tickets Purchased (abbreviate); 2) ID Number; and 3) Room number.

WATER PARKS – CLOSURES
With it being the winter season, you must advise your guests that purchase ANY ticket that includes a water park that if the temperatures DROP BELOW 70, there is a possibility that they will close. Have them check the weather forecast and remind them that the tickets are NON-REFUNDABLE and they are buying them at their own risk. We CANNOT refund water parks that are purchased as part of a combo ticket! Also, DON’T FORGET TO TELL YOUR GUESTS THAT TYPHOON LAGOON IS NOW CLOSED AND ONLY BLIZZARD BEACH IS OPEN. Disney has already announced that due to low temperatures, Blizzard Beach will be closed Saturday 1/23 and Sunday 1/24.

LEGOLAND CLOSED TUESDAYS & WEDNESDAYS
Legoland is back to being CLOSED on Tuesdays and Wednesdays.

A FEW COLD DAYS AHEAD!

HEALTH INSURANCE UPDATE
Guys, you have no idea how frustrated we are with Blue Cross. This has been a nightmare with them handling our account. Although our effective date is 1/15, they are now saying that our staff will not be loaded into the system until the beginning of NEXT week – hopefully by Monday. Because of this, we will not be doing any payroll deductions for health insurance until the next pay period. We are so sorry for all of this.

VOIDING DISNEY TICKETS
When you send Disney tickets to the office to be voided, here is the procedure: 1) Wrap the tickets in the “Congratulations” page and put them in your deposit envelope. 2) Highlight the tickets sent to the office on your EOD report and write “Void” on the report next to each ticket that you are sending in. This will keep us from having to track down tickets and possibly charging you all for tickets that should have been voided.

FUN SPOT CHANGES
The tickets for Fun Spot are NO LONGER good for both parks on the same day. They are only good for one park. Remember, we only sell adult vouchers because the child is based on height. So with any children, they are measured when they get to the park. If they are UNDER 54”, they will receive a $10 gift card to use for in park spending. We are also adding a Family Four Park for gifting which we will give more information about at a later date.

MANAGER VACATIONS
Armando – Back on Sunday 1/24; Ana Maria – 1/23-1/30; Rick – 2/3 – 2/10

CHECK DATES ON DISNEY TICKETS
Again, please be sure to check your dates on your CONVENTION TICKETS. If they are dated BEFORE April, 2015, or they have a reservation number LOWER than 142325297 they need to be sent to the office. Convention tickets are the ONLY tickets that expire, but you should ALWAYS rotate your DisneyQuest and Water Park tickets and keep the OLDEST ones on TOP to sell first.

ORLANDO MAGIC SALES
You guys are doing a GREAT job with Magic sales! Our next two home games are BLACK games: 1/22 vs. Charlotte Hornets and 1/31 vs. Boston Celtics.

SECRET SHOPPERS ARE OUT
We want to remind all of you that we have secret shoppers out checking on honesty, service and sales ability. They are also renting Rental Cars so you must follow proper procedures. Dollar/Thrifty MUST be used FIRST, Action second and Enterprise third. Anyone using a non-approved company will be terminated. All rentals MUST be put in the POS and a voucher created so we can track payments and make sure you get paid. All transactions must be properly recorded in the POS and a FINAL SALES RECEIPT must be given. Anyone not doing this will be terminated.

APPRECIATION PARTY 1/31
We are happy that so many of you have RSVP’d for the party! If you did, PLEASE be sure to come! We are paying a PER PERSON price, so if you don’t come, we are wasting money. If for any reason you change your mind, please let Marc know so he can fill your spot with someone else. Don’t forget to “dress to impress” – NOT FORMAL WEAR, but evening wear

UPCOMING EVENTS IN ORLANDO THAT WE CAN SELL
http://blog.tickpick.com/upcoming-events-in-orlando/.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Congrats to Humberto for 1 year on 1/24! Happy Birthday to Karen on 1/28!