We are still looking for GREAT people to join the AGS Team! If you know of anyone that LOVES the theme parks, has an outgoing personality, is dependable and responsible, and can work ANYTIME, including nights and weekends, please have them call the office to set up an interview.

GET OUT FROM BEHIND THE DESK
It looks like we may have a slower spring than anticipated so let’s really work on getting out from behind the desk and greeting guests in the lobby. Act as the Hotel Ambassador! Make sure they know you are the Concierge and you are there to assist them with any questions they may have about the area and attractions. Also, be sure you let them know that you have attraction tickets available as well. Pass out stickers to the kids. ENGAGE with the guests! You will see your sales increase!

WATER PARKS CLOSED FOR COLD
We are expecting all Water Parks to be closed through Friday due to forecasted low temperatures. Again, any time you sell a ticket that includes a Water Park, check the weather forecast and let the guest know that if the temperatures drop below 70 degrees, there is the possibility of them closing and there are NO REFUNDS. Also, don’t forget that Typhoon Lagoon is CLOSED and will be re-opening on 3/13. Make sure you tell any guests this that buys any Disney Water Park tickets.

SUGGEST DINNER SHOWS
Let’s make it a habit of asking every family that comes to your desk “Do you have any dinner plans while you’re here?” Be sure if your hotel has a restaurant that you refer them there FIRST. Then go into your pitch about dinner shows. Tell them that for the price of a nice dinner out, they should get 2 hours of entertainment as well. If they have kids, suggest Medieval Times or Pirates. If it’s couples or people with no kids suggest Treasure Tavern or Sleuth’s. Always suggest Sleuth’s when selling I-Drive 360 attractions. It’s next door!

ORLANDO CITY IS BACK 3/6!

COMFORT INN 192, CLARION SUITES MAINGATE, BAYMONT
If you work at ANY of these 3 locations, please be sure to take your deposit at the end of your shift to Park Inn. When you go there, you MUST go behind the desk and have the person there WITNESS you dropping the deposit in the safe. Be sure to TURN THE HANDLE and the envelope drops to the bottom of the safe.

PLEASE FILL OUT LOG SHEETS
Many of you are not putting your hours on the log sheet. Before putting your log sheet in the drop envelope, please DOUBLE CHECK to make sure that EVERYTHING is filled out completely, including your name, location and hours.

HOSPITALITY PERKS
Everyone is now loaded into the system and you can begin taking the assessment test for Sea World’s Hospitality Perks. Again, here are the instructions: 1) Go to www.hospitalityperks.com; 2) Click on “2016 Assessment Now Open – Click Here”. DO NOT click on Login! 3) Click on “Need an Account”. DO NOT enter your e-mail and password from last year! 4) Enter your e-mail from When to Work TWICE. You will then be directed to enter your personal information and you will be ready to take the assessment test. Just a reminder that when you take your voucher to redeem it for your Fun Card, your guest MUST be with you.

LEGOLAND NOW OPEN DAILY
Legoland is now open 7 days a week until September 6th. The Water Park will be re-opening 3/12. Don’t forget to mention the FREE bus when booking! And you must tell your guests that if they take the bus, they have to get to the Bus Stop behind the Orlando Eye on their own. Please make sure they understand this!

SUGGEST SEA WORLD
We have seen a decline in our Sea World sales and we are finding that some of you are saying the wrong things to our guests. If they ask if our prices are the same as at the gate, they ARE NOT. Our prices are $20 LESS than the gate price! So if a guest asks if we have discounted tickets, your answer is YES!

ORLANDO CITY SOCCER 3/6
The first match for Orlando City is Sunday, 3/6 against Real Salt Lake. We want to do our part to FILL THE BOWL AGAIN! Let’s suggest these tickets to every guest. We want to FIRST suggest our 12 company seats to the guest. These are in Section 101 – CORNER LEVEL. Orlando City has given us an even BETTER rate this year, so you will be making even MORE commissions! Call Marc or any manager to book any Orlando City tickets. GO CITY!

DISCOVERY COVE FAMS
As Armando announced, there is a Discovery Cove FAM on Monday, 2/29 from 7 – 8 am. You must RSVP and arrive by 6:45 am. If you cannot make this one, there will be another one announced soon.

UPCOMING ORLANDO MAGIC GAMES
76ers – Sunday, 2/28 – Silver Game; Chicago Bulls – Wednesday, 3/2-Black Game; Phoenix Suns – Friday, 3/4-White Game. All managers can book these games and now Dimary, Carlos and Rafael can also book for you.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Kinky Boots – 2/23 – 2/28; Globetrotters – 2/27; Josh Groban – 3/2; Nicky Jam & Plan B – 3/6; Moody Blues – 3/8; Tony Bennett – 3/9; Il Volo – 3/10; Jewel – 3/12; Arnald Palmer Invitational; Stomp – 3/23 – 3/24; Chris Tucker – 3/25.

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Omayra on 2/27! Please welcome Jose Malave and Francine Stavola to AGS!