Sunday morning at 2 am marks the beginning of Daylight Savings Time. PLEASE BE SURE TO TURN YOUR CLOCKS AHEAD 1 HOUR BEFORE GOING TO BED ON SATURDAY NIGHT. We cannot tolerate anyone being late on Sunday, as this is the beginning of our busy Spring Break time. So please be sure to turn your clocks ahead 1 hour!

NEW DISNEY ONE DAY ACTIVATION PROCEDURES
Effective 3/9, here is the new procedure for activating ONE DAY DISNEY tickets. Here’s what you need to do for ONE DAY PURCHASES ONLY (this does not apply to anyone purchasing multi-day tickets):

1) Ask your guest WHAT PARK THEY WILL BE VISITING
2) Ask your guest WHAT DATE THEY WILL BE VISITING THE PARK
3) Look at the Disney Calendar on the back of your Disney Pricing Mat to determine if the date of visit is Value, Regular or Peak. WE ARE CURRENTLY IN REGULAR THROUGH TOMORROW, 3/10, BUT EFFECTIVE FRIDAY, 3/11 THROUGH 4/2, WE WILL BE IN PEAK.
4) Swipe the “78” shell for Adults or “79” shell for Children
5) On the “Number of Days” drop-down, choose “1”
6) Based on THE DATE OF VISIT AND THE PARK, CHOOSE EITHER MAGIC KINGDOM PEAK, REGULAR, OR VALUE, OR NON-MAGIC KINGDOM PEAK, REGULAR OR VALUE
7) If they would like an OPTION – EITHER HOPPER OR WPF & MORE OR BOTH, check the corresponding box and choose “Base Tickets + Add-Ons” for PEAK, REGULAR OR VALUE BASED ON THE DATE OF VISIT TO ONE OF THE FOUR MAJOR PARKS. If you have any questions, please call a lead or manager.

RICK OUT FROM 3/12 – 3/20
He will not have access to a cell phone or e-mail, so please direct any questions or concerns to one of the other managers.

SPRING FORWARD!

NO MORE FREE DAYS ON DISNEY TICKETS
With the last Disney price increase, we will no longer be able to give a 5 Day Disney Base ticket for the price of a 4 Day ticket.

SECURITY CARELESSNESS
We have had a lot of problems lately with security procedures, and we take this very seriously. Unless your hotel does not have safety deposit boxes, all inventory should ALWAYS be kept in the safety deposit box behind the front desk, NOT in the safe under the desk. Also, when leaving the location be sure to double check to make sure all keys are locked up correctly and the safe is closed.

LEGOLAND AND WATER PARK
Legoland is now open daily. The water park opens TOMORROW, 3/12 and will also be open daily until 4/10.

USE COUNTERFEIT PENS
Please make sure you are using the counterfeit pens on all $100 bills and if a bill is questionable, hold it up to the light, look for the watermark on the right the embedded strip on the left that says “USA100”. If you are still in doubt, ask for a different bill.

CHIP READERS ON CREDIT CARDS
If you have a chip reader at your location, all cards MUST be processed using this. Also, be sure to right WHAT TICKETS WERE PURCHASED on every slip, as well as the ID number and room number.

NO EATING AT DESKS
There is to be absolutely NO EATING or gum chewing behind our desk. If you take a 5 minute break to eat a snack, it must be in a designated break area out of the guest’s view.

CELL PHONE USAGE
All cell phones should be on SILENT while working and should NEVER be used unless it’s an emergency. If you have a hotel phone at your desk, you should ALWAYS use the hotel phone. Texting and personal use of your cell phone during work hours should be limited to your break time and should NEVER be done when guests are present in the lobby.

DISCLOSE CONVENIENCE FEES
Do not lie! Be honest when asked!  The fee is now 10% on 1 and 2 Day Disney tickets.  How do you get the guests to still buy from you?  Tell them that with our tickets, they can set up their Fast Passes in advance and they can go straight to the turnstiles without waiting in line.

CHECK DATES ON TICKETS
Please be sure to check the dates on your Pre-activated Hard Ticket Inventory and make sure the OLDEST dates are on top to sell FIRST. You should be doing this for Water Parks, DisneyQuest and Convention tickets. This is especially important for the Disney Convention tickets because they expire at the end of this year.

DISNEY WATER PARK TICKETS
With Typhoon Lagoon opening 3/20, BOTH Water Parks will be open and your guests may once again want to Water Park Hop. If you have any Water Park tickets that say “Typhoon Lagoon OR Blizzard Beach”, be sure to sell them prior to 3/20. Put them on top. The tickets that say “AND” are good anytime for both parks UNTIL 5/28.

UPCOMING ORLANDO MAGIC GAMES
Denver Nuggets, 3/15-White Game; Cleveland Cavaliers, 3/18 – Gold Game. All managers can book these games and now Dimary, Carlos and Rafael can book.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Jewel – 3/12; Arnold Palmer Invitational; Stomp – 3/23 – 3/24; Chris Tucker – 3/25. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Kelci on 3/12, Steve N. on 3/13, Yolanda on 3/15, Angelica on 3/21 and Delila on 3/25! Congrats to Delila for 1 year on 3/12! Welcome Tammy Melton to AGS!