We continue to have mistakes being made that could be caught and avoided if you READ EACH TICKET OUT LOUD TO THE GUEST AS YOU HAND THEM OVER. It only takes a few seconds and this is your last opportunity to catch and correct any mistakes that are made. The most common ones we are seeing is charging for Universal BASE tickets but printing Park-to-Park tickets and charging for REGULAR or VALUE Disney One Day Tickets and printing PEAK tickets. This was your time to make money, and we hate having to make deductions that can be avoided. Please take the time to READ EACH TICKET OUT LOUD TO THE GUEST ON THE DISNEY “CONGRATULATIONS” PAGE and match it to the POS receipt.

DISNEY “REGULAR” STARTS 4/3
Speaking of ONE DAY DISNEY SALES, starting Sunday, April 3rd, Disney is DROPPING TO “REGULAR” SEASON. When selling tickets in the POS and printing tickets In Disney Ticket Connection, make sure you are choosing “REGULAR” for both.

5th DAY FREE – HOPPERS/PREMIUM ONLY
Again, we are not offering a 5th Day Free on the 4 Day BASE ticket anymore, but we ARE offering it on 4 Day Hoppers or Premiums. If you offer this to someone that is buying a 4 Day Hopper, be sure to put it in as the POS as a 5 Day and edit the price using the pencil down to the 4 Day Hopper price.

UNIVERSAL MULTI-DAYS WITH WET ‘N WILD
When selling ANY 2 Day or higher Universal PARK-TO-PARK tickets with Wet ‘n Wild, be sure to PRINT THE 3 PARK UNLIMITED TICKET. Our cost is LOWER on this ticket and this way you can offer your guests UNLIMITED visits to Universal Studios, Islands of Adventure AND Wet ‘n Wild for 14 consecutive days instead of only 2 days. This ONLY applies to 2 Day and higher PTP w/WNW tickets and does NOT apply to BASE tickets. Print all Base tickets with Wet ‘n Wild as sold.

DISNEY INCENTIVE STARTING
We will be announcing an exciting NEW Disney revenue incentive for 3 Day and higher tickets for the month of April. More details to come!

DISNEY CONVENTION TICKETS
We still have a limited number of the After 4, After 2, and 2 Day After 2 Convention Tickets available at the following locations: Radisson Celebration, Sheraton LBV, Staybridge Suites, Embassy Suites and Oasis. If you have guests here on conventions that you want to offer these tickets to, please call the hotel nearest to you and see if they are available. Then they can be transferred to you by a manager or runner.

UNIVERSAL 3RD DAY FREE ENDING
Keep in mind that the last day to print and sell the 3rd Day Free on Universal tickets will be April 12th. Anyone that has tickets by that date will be able to use them through 5/31, but all portions of the ticket must be used entirely by 5/31.

DISNEY WATER PARK TICKETS
Please be sure to keep the OLDEST dates on top to sell FIRST, and be sure to sell any tickets that say “Typhoon Lagoon OR Blizzard Beach” FIRST. All of the tickets we have currently will only be valid through 5/27. At that time, we go into a “Peak” Season ticket that will be $5 more and we will need to trade out all inventory.

BLIZZARD BEACH CLOSED 4/3-4/5
Due to maintenance issues, Blizzard Beach will be closed from Sunday 4/3 – Tuesday, 4/5. They are scheduled to re-open on Wednesday, 4/6. Be sure to let any guests know this that purchase the WPF option or individual water park tickets.

SLOWER SEASON IS COMING
This week is then end of Spring break. With it slowing down, we want all of you to concentrate on your sales and guest relations skills. First of all, when you’re not busy at the desk, we want ALL of you to act as greeters! Get out from behind the desk and greet people in the lobby. Welcome your guests to the hotel, pass out stickers to the kids, introduce yourself as the Concierge and make sure they know you are there to help them with any information and tickets. Ask Discovery Questions and upgrade your sales!

ORLANDO CITY SOCCER
The next home match will be Sunday, 4/3 against the defending MLS Champion Portland Timbers at 8 pm. We still have 9 company seats available – Section 101 Corner Level Pricing – and if you sell ANY of these seats, you will get an additional $10 in commission!

LEGOLAND AND WATER PARK
Legoland is now open daily. The water park is open daily until 4/10, and after that it will ONLY BE OPEN ON FRIDAYS through SUNDAYS through May 15th.

PREDATORS FAM
Since we will be selling Predators tickets this year, they would like all of you to come out and experience a game on 4/9. You and a guest are invited for this event. Please e-mail marcc@allguest.com by 3/28 to RSVP for this event.

UPCOMING ORLANDO MAGIC GAMES
Memphis Grizzlies, 4/3 – Silver Game; Detroit Pistons, 4/6 – Black Game; Milwaukee Bucks, 4/11 – Silver Game. All managers can book these games and now Dimary, Carlos and Rafael can book.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Dirty Dancing – 4/1 – 4/3; 4/15 – Arsenio Hall & Joe Piscopo; 4/21 – Emeril Lagasse; 4/23 – Steve Martin & Martin Short; 4/23 Sister Hazel; 4/24 – Ciara. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Eddie on 4/3!