There seems to be a lot of false rumors out there regarding our new relationship with Expedia, so we need to clear a few things up. First of all, this NOT A MERGER, BUYOUT, or anything like that. Expedia uses 3rd parties to run their desks in many of the cities that they are in and we will begin to do that at some of their locations here in Orlando. We in turn will begin using their POS in a handful of our locations. Nothing else is changing. All of our locations WILL REMAIN AGS DESKS, with AGS employees, uniforms and standards. The new desks we will be taking over will remain Expedia desks, with their current uniforms and standards, although the people working them will be paid and employed by AGS. So in essence, there will be no visible changes to any guests or hotel management. Everything will be the same, other than possibly using a different POS system. This partnership will help both companies add new products, hopefully get better rates on current products and allow everyone to make more money, including you all making more commissions!

DISNEY “REGULAR” THROUGH 5/26
Don’t forget that we are now in REGULAR season for all ONE DAY DISNEY TICKET SALES. This continues through May 26th. When printing ONE DAY HOPPERS, you must also click on the correct time period, so be sure to click in “REGULAR” for One Day Hoppers as well.

5th DAY FREE – HOPPERS/PREMIUM
Again, we are not offering a 5th Day Free on the 4 Day BASE ticket anymore, but we ARE offering it on 4 Day Hoppers or Premiums. If you offer this to someone that is buying a 4 Day Hopper, be sure to put it in as the POS as a 5 Day and edit the price using the pencil down to the 4 Day Hopper price. The ONLY exception to this rule is those that have toured at Vistana and are getting the VIP price. On these tickets only, you can give a free day on the 4 Day Base ticket. When doing this, again, you must enter it in the POS as a 5 Day Base ticket and edit the price down to the 4 Day Base price.

DEPOSIT PROCEDURE REVIEW
Rick and Linda open the deposits on a daily basis and would like to have you all help them with some issues to make their lives easier. Please make sure you do the following: 1) Staple log sheets and all necessary reports – back-to-back; 2) Credit Card receipts – They must all signed by the guest and put in ascending order, with the detail report on top and the Batch Settlement on the VERY TOP. All receipts MUST BE STAPLED together as a unit. If the name of your hotel doesn’t match what’s at the top or your slips, you MUST WRITE the correct name at the top of your Settlement Slip – NO EXCEPTIONS. 3) Print your name, the correct date, location name (be specific for example Rad LBV or Rad Cel), AM or PM shift, so it can be read easily in the MIDDLE of the front of the envelope. DO NOT: Staple credit card slips to the log sheet; Use red ink pens – they are for office use only; Staple credit card slips to vouchers; Tape envelopes from corner to corner – leave a little room at the corner please so they can be ripped open at the office. Thank you!

DISNEY INCENTIVE
From 4/3 – 4/30, you need to sell the most 3 day tickets and higher. The top 5 revenue producers for these tickets will receive Disney Gift Cards valued at $300, $250, $200, $150, and $100. The next 20 people will receive a $50 Disney Gift Card. Let’s push for 3 Day or higher Disney tickets! And remember, if you add Hopping or Water Park Fun & More it increases your revenue even more!

UNIVERSAL 3RD DAY FREE ENDING
Keep in mind that the last day to print and sell the 3rd Day Free on Universal tickets will be April 12th. Anyone that has tickets by that date will be able to use them through 5/31, but all portions of the ticket must be used entirely by 5/31.

SECRET SHOPPERS ARE OUT
We want to remind everyone that we have secret shoppers out on a regular basis, posing as tourists, renting cars, and buying tickets. They will be checking for honesty, following proper procedures and recording transactions correctly. We will be firing any one not recording transactions correctly – like we have in the past – including leads.

DISNEY WATER PARK TICKETS
Many of you are asking about the “Block Out Dates” on the Disney Water Park tickets. All tickets in our CURRENT inventory are valid and can be sold through May 27th. Starting May 28th, it will be a “PEAK” season ticket. On May 28th, we will be swapping out all inventories and replacing it with the PEAK season tickets which will be valid through 8/28.

ORLANDO CITY SOCCER
The next home match will be Sunday, 4/17 against the New England Revolution at 3:30 pm. We still have 12 company seats available – Section 101 Corner Level Pricing. If you sell ANY of these seats, you will get an additional $10 in commission!

LEGOLAND AND WATER PARK
The water park is open daily until 4/10, and after that it will ONLY BE OPEN ON FRIDAYS – SUNDAYS through 5/15.

UPCOMING ORLANDO MAGIC GAMES
Miami Heat, 4/8 – Black Game; Milwaukee Bucks, 4/11 – Silver Game.

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: 4/15 – Arsenio Hall & Joe Piscopo; 4/21 – Emeril Lagasse; 4/23 – Steve Martin & Martin Short; 4/23 Sister Hazel; 4/24 – Ciara. We can also sell all Spring Training Baseball games!

INCENTIVES
Orlando Magic Monthly – Sell 15 – Get 2 Terrace Level Game tickets; Sell 30 – Get 4 Chase Club Level Game tickets.

Employee Notes: Happy Birthday to Karl on 4/14 and Steve H. on 4/13! Congratulations to Erika for 3 years on 4/15, Carlos for 4 years on 4/11, Florence for 7 years on 4/14 and Anne N. for 2 years on the same date!