Everyone should have received the laminated Magic seating chart, pricing and booking procedures. We still have 2 seats available to sell through the office. They are in Section 111, Row 8, Seats 12 & 14 and they are ON THE AISLE next to Section 112 – GREAT SEATS! These are Terrace B seats so that’s the pricing you will quote. If you sell these seats, you WILL need to collect the money – PREFERABLY cash. Call Rick S. or Kymry to check on availability and they will review the procedures with you. You DO NOT put these seats in the POS. Since there are only 2 seats, if you have any other size party, you will let the guest pick the price level they want to get and call the Magic DIRECTLY at 407-916-2969. Make sure you have all of the information ready to go when you call in the reservation. You DO NOT collect money but give the guest’s credit card number over the phone. The Magic collect the money. If no one answers at the Magic, leave all of the information on the voicemail. Unless there is a message on the voicemail saying the game is sold out or a certain section is sold out, YOU CAN ASSURE THE GUEST THAT THEY WILL HAVE SEATS IN THE PRICE LEVEL THAT THEY WANT. PUT THESE IN THE POS AND LEAVE THE AMOUNT AS $0 BECAUSE YOU ARE NOT COLLECTING MONEY. Use Category “31” for Terrace or Club seats and “32” for Promenade. Print a voucher for the guest and have them take it to Will Call at least 1 hour prior to the start of the game to pick up their tickets. If you are unsure of ANYTHING, call a lead or a manager and we will help you! We would rather get a call from you than have you make a mistake.
MEETING REVIEW
Thanks to all of you who came to the meeting. Although it went a little long, we appreciate all of you coming, especially those of you who were off that day. The food was delicious and we would like to make sure we send referrals to Wildside and Pacino’s!
HOWL O SCREAM – SUGGEST IT
We really need to concentrate on selling more Howl-O-Scream tickets. If you have anyone going to HHN, suggest HOS too! It is much less crowded and the lines are shorter! If someone needs a hotel in Tampa, go to allguest.com and click on “Book Hotel” at the top to help your guests with rates and help them book. Howl-O-Scream runs Thursday, Friday and Saturday nights through 11/1. Gate price is $89 + tax, but we are offering our tickets at $65 + tax. If your guest mentions that they saw them online for $45, $50, or $55, we CAN honor those prices! You can verify the prices at seaworldparks.com/howloscream-tampa. Use the pencil and edit the price down to that rate. The advantage of buying the tickets from us is that even though the event starts at 7:30, our tickets allow admission at 5 pm to enjoy select rides in Egypt, Congo and Pantopoia!
DOLLAR 60% COMMISSIONS!
Remember, we are paying 60% during the month of October on online bookings! Let’s get more Dollar rentals!
UNIVERSAL 3RD DAY FREE TICKETS
Universal has started the 2 Day with 3rd Day Free special. These tickets will be valid through June 7th of next year, with a BLOCK OUT OF 12/26-1/3/15. Please keep this in mind when doing any APS sales. You will enter these in the POS as a regular 2 Day Base or 2 Day Park-to-Park Universal ticket but print the 3rd Day Free tickets. Remember, if the guest wants the 2 Day PTP with Wet ‘n Wild, you ALWAYS print the 3 Park Unlimited ticket.
CREDIT CARD FRAUD
Again, for any sales of more than 4 tickets, all members of the party must be in front of you and you MUST do an address verification with Merchant Services. If you are suspicious, you can also call Merchant Services and do a “Code 10”.
PROFESSIONALISM
Let’s keep working on professionalism. This means looking neat and clean with a pressed uniform and nametag, being attentive to guests in the area and standing when a guest approaches, being helpful and going above and beyond for every guest, and always finding the answer for a guest. Google it, or call a lead or manager if you can’t find an answer. And above all, SMILE! 
USE DOWNTIME TO LEARN
When you guys aren’t busy, go through the POS and click on all of the buttons available. There may be a lot of things we sell that you aren’t familiar with, like Ziplines, Horseback Riding, and Swimming with Manatees. Some of these things are very profitable with great commissions!
RED COACH BOOKINGS
Remember if you have a guest looking to go to Miami, Ft. Lauderdale or any other major cities in Florida, call a lead or manager to help you book this.
VICTORY IS SAILING AGAIN!
This is GREAT commission so let’s book more Victory Casino Cruises!
UPCOMING FAMS
10/24 – Orlando Magic, 5 pm
DUAL OPC/GUEST SERVICES
You guys are awesome! Keep up the good work! On your downtime, remember to review “How to Overcome Objections” in your pitch book!
GIFTING CORNER
Keep up the good work on the EPA incentive! Don’t forget to print a quote receipt with every 7 Day EPA sale and write the OPC’s name, your name, and the location on the receipt and send it to the office with your paperwork.
MOD FOR SATURDAY – ANA MARIA
Saturday 10/18, the MOD is Ana Maria.
Employee Notes: Congrats to KB for 1 year on 10/24! Happy Birthday to Paula on 10/23! Congratulations to Steve and Connie for selling the most HOS and winning SW tickets and Up Close Tours!