As we move into May – one of our slower months – it is VERY IMPORTANT to do these things: 1) Keep a positive attitude! If you’re miserable, this will come across to the guests and you will do even less sales. 2) Get out from behind the desk and greet guests in the lobby. You cannot expect to do sales without greeting guests in the lobby, welcoming them, introducing yourself as the concierge, and letting them know you are there to help them. 3) Ask good Discovery Questions. Where are you from? (We may not be able to sell certain tickets to Florida Residents e.g. Gatorland is having a FL Resident special) Have you visited Orlando before? Do you have children? What are their ages? Do you have a car? What parks did you plan on visiting? 4) Upgrade any tickets sold. Start with the highest tickets possible and work your way down. Don’t let anyone walk away from your desk with a One Day Disney, Universal, or Sea World without knowing all of the options available on multi-day and multi-park tickets. Be sure to encourage the PTP option on Universal Tickets (they can take the Hogwarts Express) and the Hopper Option on Disney.5) Ask if they have dinner plans. This can lead into your pitch for dinner shows. 6) Don’t forget the smaller attractions that give MORE commission than the majors! Legoland / I-Drive 360 attractions are a GREAT example.

CLEANING DESKS
We appreciate those of you who go into a location and clean and organize the desks. You should do this on a daily basis and throw out any outdated materials. However, please do not throw away anyone’s personal items, like plastic racks, referral stamps, notebooks and plants. We have some of these missing from a location and an upset employee because she paid for these herself.

NAMETAGS MUST BE WORN
Some of the new folks do not yet have nametags, but if you have yours, you must wear it while working. We constantly visit locations and have to tell many of you to put on your nametags.

DISNEY AFTER HOURS SALES
We hope that everyone got a chance to experience “Disney After Hours”. “Disney After Hours” takes place May 8, 12 and 19, 2016 at Magic Kingdom Park. A separate event ticket is required. Guests can check-in starting at 7 p.m. each night, with the event hours from 11 p.m.-2 a.m. (or 10 pm – 1 am). Pricing is $149 plus tax for adults and children (ages 3-9). We have it for the same price but obviously a Convenience Fee has to be charged in order for us to make any profit. Admission is limited! For those of you on the “Premier” team, you already have it in the POS. For the AGS team, it has been added and you have different booking procedures. It will be the same as with MVMCP and MNSSHP tickets where a manager or lead will have to book it for you and the actual tickets will be drop boxed to you. Please check your When to Work messages for more information.

I-RIDE TROLLEY TICKET SALES
For those of you working at I-Drive properties that have access to I-Ride Trolley tickets, please make sure your guests understand all the options. You want to encourage them to buy the tickets from us that give UNLIMITED daily rides, but if you have Seniors and Kids, the trolley sells single ride tickets at lower prices where they pay right on the trolley. Please review the brochure or website for more information.

BE PRODUCTIVE DURING DOWNTIME
Schuyler gave everyone a great suggestion. When you are slow, you should always use this time to improve your knowledge so it will lead to more sales. Look through your POS at all of the different products and pricing to make sure you are familiar with them. Read the descriptions. Try to look at their websites and brochures to be able to describe them without hesitation. LEARN!

RECONCILE UNIVERSAL TICKETS
We continue to have the most issues with those of you who are not reconciling your Universal tickets to the POS. Remember, after you run your Summary Report, if those sales do not match up with your POS, you MUST run a DETAIL report and return the FIRST SET of any duplicate tickets. Please be sure to do this at the end of every shift.

APPEARANCE STANDARDS
We just want to reiterate that we follow Disney standards for appearance. That means no facial piercings (including nose rings) or head gear. This would include hats, head scarves or bandanas. The only exceptions would be with a doctor’s note.

STILL LOOKING FOR GREAT PEOPLE!
Some of you have sent over some outstanding prospects. THANK YOU! Remember, if you send someone and they are hired and stay with us for at least 90 days, you will get a $100 Visa Gift Card!

HOSPITALITY DAYS
Fun Spot– You and 1 guest free admission from 5/15 – 5/20 after 2 pm. You must show a paycheck stub to be admitted.                                                                                                           Gatorland – You and 1 guest free from now through 6/17. Again, please bring a pay stub for admission.

DISNEY INCENTIVE
We will be announcing the results in next week’s Gazette.

ORLANDO CITY SOCCER
The next home match will be Saturday, May 21st against the Montreal Impact. We have 12 company seats available – Section 101 Corner Level Pricing. You will get an additional $10 in commission!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: 5/3 – 5/9 Beautiful: Carole King the Musical; 5/14 – Florence and the Machine; 5/16 – Amy Schumer. We can also sell Orlando Pride, Orlando Predators, Miami Heat, Tampa Bay Rays, and Tampa Bay Lightning tickets!

Employee Notes: Happy Birthday to Izzy on 5/9 and Jon G. on 5/13! Congrats to Claudia for 1 year on 5/8!