We have a LOT of different dates coming up that are very important regarding the tickets. First and foremost, Disney PEAK season starts 5/27 and continues through 7/23. This means that any ONE DAY TICKET MUST BE CHARGED FOR AND PRINTED AS A PEAK TICKET. This includes Magic Kingdom, Non-Magic Kingdom, 1 Day Hoppers, 1 Day with Water Park and 1 Day with Water Park and Hopping. For tickets sold during these dates, be sure to click “PEAK” on the Disney ticket store.

CIRQUE DU SOLEIL – 50% OFF KIDS
Cirque is closed from now through May 30th and will re-open for shows starting 5/31. With shows starting 5/31 through September 3, we will be offering children at 50% off. For those of you on the AGS POS, the prices have already been updated.

SEA WORLD SPECIAL ENDS 6/5
The special $30 Off Sea World tickets ends June 5th. Anyone who buys tickets for visits after that must be sold the “Choose Your Adventure – 1 Visit” tickets. Make sure as June 5th gets closer, you ASK YOUR GUESTS WHAT DATE THEY WILL BE VISITING! They will not be able to get in if you print the current “Sea World One Day” tickets.

AQUATICA 50% OFF WEEKDAYS
If you have guests that mention they saw the 50% off Weekday tickets for Aquatica, you can sell these tickets. Again, these tickets are ONLY visits for Monday – Friday, so you MUST ASK YOUR GUESTS WHAT DATE THEY ARE VISITING. If they want to go on a Saturday or Sunday, you have to print the REGULAR Aquatica admissions. The last day to use these tickets is 6/3.

NO EATING OFF OF BREAKFAST BAR
Whether you are permitted by the hotel or not, we do not allow anyone to eat off the breakfast bar at our hotels. Please eat before or after your shift. Coffee is OK.

MEMORIAL DAY WEEKEND IS COMING!

7 AM – 11 AM MUST BE AT DESK
We want to remind all of you that the hours between 7 am and 11 am are our peak time for ticket sales. Everyone must be available to assist guests – either behind the desk or greeting guests in the lobby. There is to be absolutely no breaks of longer than 5 minutes during this time. Far too often we get calls from hotel managers saying there is no one at the desk and people are waiting to buy tickets. This should NEVER happen. We will be monitoring this for adherence.

NO CELL PHONE USE – PERSONAL CALLS
Another complaint we are getting from our hotel partners is that some of you are on personal calls. We DO NOT allow cell phone use at the desk (unless it’s an emergency or your desk phone doesn’t work). Also, any phone use at the desk should be business related. Save personal calls for your breaks and use your cell phone only in a designated break area during your break time.

CONVENTION TICKETS
For those of you with access to Disney Convention Tickets (Premier, AlDesk, new AGS POS locations), you should always be on the lookout for anyone in a tie or wearing a convention badge. Be sure to suggest the After 3 tickets or any other Convention tickets to them AND THEIR FAMILIES. These are great profit tickets! Be sure they are qualified and here on a convention or meeting.

STILL LOOKING FOR GREAT PEOPLE!
Some of you have sent over some outstanding prospects. THANK YOU! Remember, if you send someone and they are hired and stay with us for at least 90 days, you will get a $100 Visa Gift Card!

GO ABOVE AND BEYOND!
Remember, we want you to go “Above and Beyond” for EVERY guest. Be very thorough with the information you give. Help them in any way possible. Get out from behind the desk, SMILE and greet people in the lobby. Let’s get those GREAT comment cards for the hotel and on Trip Advisor!

DISNEY HOSPITALITY PASSES
Remember, you cannot apply for a new pass unless you are within 30 days of your current passes expiring. Go to disneyhospitalitydays.com and enter the Company Access Code: YP49HE4N

HOSPITALITY DAYS
Fun Spot– You and 1 guest free admission from 5/15 – 5/20 after 2 pm. You must show a paycheck stub to be admitted.                                                                                                     Gatorland – You and 1 guest free from now through 6/17. Bring a pay stub.

DISNEY INCENTIVE
We made it! We went over goal by 10%. Here’s our top 5 winners that will receive Disney Gift Cards: Luis – $300; Diana – $250; Judy – $200; Valerie- $150; Angelica – $100. In addition, our next 20 people in order of sales will receive a $50 Disney Gift Card. GREAT JOB!

ORLANDO CITY SOCCER
The next home match will be Saturday, 5/21 against the Montreal Impact, followed by a Wednesday, 5/25 match against the Philadelphia Union, both at 7:30 pm. We have 12 company seats available – Section 101 Corner Level Pricing. You get an additional $10 in commission!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: MegaCon – 5/26-5/29; Copa America – 6/4, 6/6, and 6/8; Cyndi Lauper- 6/10. We can also sell Orlando Pride, Orlando Predators, Tampa Bay Rays, and Tampa Bay Lightning tickets!

Employee Notes: Happy Birthday to Luis on 5/18, Anne N. on 5/24, and both Patricia and Alix on 5/26! Congratulations to Ana Maria for 14 years on 5/15, Leah for 5 years on 5/14, and Yolanda for 2 years on 5/19!