We cannot continue having the number of call-ins that we’ve been getting. On a weekly basis, we have 10 – 12 people calling in sick and this cannot continue, especially through the summer. You all need to understand that this job is not one that can be covered easily. There is NO ONE to cover your shifts when you call out because everyone is already stretched thin. In addition, different locations use different POS systems that some of you don’t know. Because of the hardship this has been causing, effective immediately, all sick calls must be accompanied by a Doctor’s note. If you are that sick that you can’t make it to work, we expect you to go to the doctor. We will also be calling the doctor to verify the visit. Anyone with 3 call outs during a consecutive 3 month span will be subject to a reprimand and/or termination for poor attendance. Summer is one of our busiest times of the year. You should WANT to work and we expect you to work. We expect all of you to be responsible and dependable, and if you cannot respect us enough to have good attendance, then you should look for a job elsewhere. As for the rest of you that always show up, on time, and with a good attitude, THANK YOU! A lot of you have been with us for many years, and we appreciate your dependability and dedication. Please know that it does not go unnoticed!
A NOTE FROM ARMANDO
I want to thank all of you for your hard work and dedication! Finally, we are seeing a lift in sales. Many of you have discovered what works and does not work. It shows in your paychecks. Keep up the sales and remember all you need is one good sale to break your daily commission goal. Focus on Sea World, Universal 2 Day PTP and higher, Legoland and Night-time attractions. Keep recommending. Sales are a numbers game. The more “no’s” you get the closer you are to a “yes”. The managers and leads are here to support you if you need anything. Please reach out to us for any questions or concerns. We will do our best to assist in any way. Keep up the good work!
SEA WORLD UPDATE
Mako is now open! This is a GREAT selling point for your guests to purchase Sea World tickets! Remember, if a guest just asks for One Day to Sea World, you should also ask if they would like to add Aquatica, Busch Gardens, and Adventure Island! This is a GREAT value for all 4 parks, and if they get the Unlimited pass, be sure to mention the FREE PARKING at all 4 parks. Also, don’t forget that when printing Sea World tickets, you should always print “Sea World Single Day” tickets. The “Choose Your Adventure – 1 Visit” tickets should ONLY be printed for Busch Gardens. By the way, “Cobra’s Curse” at Busch Gardens is NOW OPEN! Use the opening of these 2 new roller coasters as a selling tool!
ITICKET POS NOTES
Please make sure you “Log Out” at the end of your shift. If you don’t do this, the next shift will not be able to log in. Starting Shift Says “Out of Balance”. Enter “$0” first and see if it says “In Balance”. If it does, call a manager and have them add cash to your drawer. If it doesn’t, then enter what cash you count. Note how much it is “Out of Balance” and call a manager to look at the previous shift. End of Shift says “Out of Balance”. Call a manager to log in to computer and “View Records” and look at your “Drawer Records Shift” to see if all transactions were entered correctly. PRINTING UNIVERSAL AND MERLIN TICKETS – This is VERY important. When you go to print these tickets, they MUST be printed on the BROTHER PRINTER, not the STAR printer. When the print window pops up, be sure to change the printer to “Brother”, not STAR. The turnstiles at Universal are having a hard time reading the bar codes on the small receipts SO YOU NEED TO PRINT THESE TICKETS ON REGULAR PAPER, not the receipt paper.
CIRQUE DU SOLEIL – 50% OFF KIDS
From now through September 3, we will be offering children at 50% off. Make sure you choose the 50% kids line in Connect.
FLORIDA MALL EVENT
There will be a Concierge Mix & Mingle at Florida Mall on Wednesday, June 29, from 7-9 pm. There will be entertainment and prizes, and the team with the most spirit will win a shopping spree at Florida Mall! To RSVP, e-mail lorena.wolf@simon.com by Monday, 6/27. No day off requests will be honored.
MANGO’S CONCIERGE EVENT 6/28
Don’t forget to RSVP for the Mango’s Concierge event on Tuesday, 6/28 from 6:30 – 8:30 pm. RSVP to rafael.benitez@mangos.com. Sorry, no guests and no day off requests accepted.
STILL LOOKING FOR GREAT PEOPLE!
If you know of anyone who loves the parks, is responsible and dependable and can work ANYTIME, please have them call the office for an interview. If a referral is hired and they stay at least 90 days, you will get a $100 Visa Gift Card!
DISNEY AWAKEN SUMMER INVITES
Some of you have received e-mails for the Disney Awakens Summer. Just to clarify, you can go any day from 6/27 – 7/1 from 9 am – 11 am to pick up your 2 Day Hopper tickets. This must be done at the Transportation and Ticket Center at the Magic Kingdom. You do NOT have to use your tickets the day you pick them up, but you have 14 days from the first use to use BOTH days on the tickets. All days must be used in their entirety by 7/15. If you don’t go to the park on the same day you pick up your tickets, you can park for 15 minutes at the Guest Drop-off area at TTC.
ORLANDO CITY SOCCER
The next home match will be Saturday, 6/25 against Toronto FC at 7:30 pm. We have 12 company seats available – Section 101 Corner Level Pricing. You get an additional $10!
UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: WWE: Live – 6/26; Justin Bieber – 6/30; Demi Lovato/Nick Jonas – 7/2. We can also sell Orlando Pride, Orlando Predators, and Tampa Bay Rays tickets!
Employee Notes: Happy Birthday to Steve on 6/28!