Some of you are doing a GREAT job on sales and your checks reflect that! Keep it up! Others are not doing as well as we hoped. We want all of you to look in the mirror and really evaluate if you are doing everything you can to get sales. You should be in the lobby greeting guests and passing out stickers to the kids. If a guest comes up and tells you they want to buy a 1 Day Disney or Universal ticket, you should NOT sell it until you explain all of the multi-day and multi-park options available. We have seen some of you be VERY LAZY and just sell what the guests asks for without doing this. Then the guest will come back angry when they want to go a second day to Universal and you didn’t tell them about the 2 Day ticket, or the fact that they have to have the PTP option in order to take the Hogwart’s Express. When selling Universal tickets you should ALWAYS mention Blue Man Group and offer a $10 discount if they buy them together. If someone is going to Disney Springs, you should ALWAYS suggest Cirque and DisneyQuest. ASK IF THEY HAVE DINNER PLANS AND SUGGEST DINNER SHOWS . If you have a guest going to the Orlando Eye, suggest Sleuth’s! It’s right next door and they can walk there and make a whole evening of it. These are the things you should be doing to get a better check!

PROFESSIONALISM
We want all of you to realize that there are eyes on you all the time – hotel managers, OPC managers, AGS and Expedia managers. You must present yourself in a professional manner. What does this mean? You should be attentive to guests in the lobby AT ALL TIMES. No playing games on the computers, no using your cell phones or texting while at the desk, no putting on makeup, no putting your head on the desk, slouching, or putting your feet up, no taking off your shoes at the desk, no eating, chewing gum or drinking at the desk (you may have water or coffee and drink discretely when no guests are at your desk). As a professional concierge you should be “ready to assist” at all times.

NO EATING OFF OF BREAKFAST BARS
We continue to have hotel managers complaining o us about some of you are eating off of their breakfast bars. This is FORBIDDEN and against company policy. While you may have a coffee, NO ONE is allowed to eat the hotel’s food. Please go through a drive-thru and eat prior to clocking in at work.

COMPUTER USAGE – DATA
At some of our locations, our internet provider charges us for data usage. We have to keep it to a minimum. There are to be NO playing of videos, games or downloading of any programs without the permission of a manager or lead. Not only does it use data, but it causes our computers to slow down, and many of them are slow enough as it is This will be monitored and anyone not adhering to this policy will be reprimanded and/or fired.

BENEFITS – 30 HOUR MINIMUM
A reminder that in order to maintain benefits, you must average a minimum of 30 hours weekly. This includes Health/Dental/Vision insurance, 401K and vacation pay. Working less than 30 hours will result in the loss of thesbenefits.

DAILY RAIN
Please make sure that you are advising your guests that in the summer, it rains everyday here in Orlando – usually any time between 1 and 6 pm. Make sure they know this so they can plan accordingly and they won’t come back asking for refunds.

ORLANDO BALLOON RIDES INCENTIVE                                          Experience this incredible Bucket List item for yourself and email Sales Manager Jacqui “Jax” Alberto (jacqui@orlandoballoonrides.com) to book you on your first flight complementary! When emailing please include the following information: Day and date of FAM, age, approximate weight, contact phone and work email. This immediate information is needed for booking all guests and will help expedite booking for your FAM experience.

• Sell your first 5 Orlando Balloon Rides and receive one comp ride for a guest to bring up with you on your FAM experience.
• For every adult booking that is made, 5 points will be given. Should you reach a total of 100 points, you will receive a complimentary flight certificate ($195.00 value) for your personal use or to gift to somebody special.
• New cancellation program: Being 100% weather dependent we understand there may be times that due to cancellations you may catch the refund blues! We want to ensure our loyal concierges still receive our gratitude for booking with Orlando Balloon Rides. In the event that you have to refund a client due to a weather cancellation, you will not lose your points acquired for that booking. Our way of saying we appreciate all of your efforts and thank you.
• Please make sure you are informing the Orlando Balloon Rides reservation agent that you are with All Guest Services.

Special offer for AGS guests! Complimentary hotel pick up is now available and must be booked at time of reservation. Please have your guests waiting outside lobby 15 minutes prior to pick up time.

AGS OFFICE CLOSED 7/23
Due to a power box being changed out in our building, there will be NO POWER in our offices on this day. This means no internet, phones, computers, A/C or anything. Please direct your questions/problems to the leads on this day. Cindy will be in the field and the MOD, and all of the other managers (except Keith) will be available on their cells if necessary.

CONVENTION TICKETS – QUALIFY
You guys make great commissions but again, you must make sure your guests are qualified. They (or their family) must be here on business in meetings or conventions. Disney does have shoppers checking on this.

AGS SHIRTS ARE IN
For AGS Team only – No VIP or Premier.

DISNEY SUMMER INCENTIVE!
From 7/3 – 7/30, Sell 3 Day or higher MYW tickets! If we reach a company goal of $1.15 million, the top 5 sales people will receive Gift Cards in this order: 1st – $300, 2nd – $250, 3rd – $200, 4th – $150, and 5th – $100. In addition the next 10 will receive $50 Gift Cards and we will also be doing a raffle for a new $40” Flat Screen TV! Sell 3 Days or higher!!! So far we are only at $485K through 7/20, so really try to get your guests to buy 3 days and higher!

BLUE MAN GROUP INCENTIVE
Round 1: 7/11 – 7/31. Here’s the leader board – Luis – 13; Jon G. – 6; Ann N. – 6; Mariana – 6. Remember, you have to sell at least 10 to be eligible for the Gift card, the Gift Basket and 2 Tickets to the show!

STILL LOOKING FOR GREAT PEOPLE!
If you know of anyone who loves the parks, is responsible and dependable and can work ANYTIME, please have them call the office for an interview.

ORLANDO CITY SOCCER
The next home match will be Sunday, 7/31 against the New England Revolution at 7:30 pm. We have 12 company seats available – Section 101 Corner Level Pricing. You get an additional $10!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Guns & Roses – 7/29; Public Enemy – 7/30; Maxwell – 8/3; Miami Dolphins vs Atlanta Falcons – 8/25. We can also sell Orlando Pride, Orlando Predators, and TB Rays!

Employee Notes: Happy Birthday to both Mike and Keysha on 7/23, Jorge R. on 7/24, Amanda on 7/26, and Antonio on 7/27! Congrats to George R. for 1 year on 7/26 and Roxie for 8 years on 7/29!