We’ve already noticed somewhat of a decline in sales. With the slower season coming upon us, it should give you MORE TIME to spend with each of your guests. First of all, be sure to get out from behind your desk and greet guests in the lobby. Pass out stickers to the kids. When you have a guest at your desk, instead of just selling what the guest asks for, you should be using your itinerary planners to help them vacation plan. Always start with Discovery Questions like “Where are you from? How long will you be staying with us? How many in your party? What are the ages of your children? Have you visited Orlando before? What parks are you interested in? Do you have dinner plans?” All of these questions should help you determine not only what parks and tickets will be best for the family, but what is going to make YOU the most money! Write down your suggestions in the itinerary planner and be sure to show the savings available by purchasing multi-day and multi-park tickets. Don’t forget to fill in the evenings with dinner shows (after recommending the hotel’s restaurant and amenities), BMG and Cirque. Most importantly, relate your PERSONAL experiences at the particular park or attraction. Even showing personal pictures of your visits will help give you credibility. If you do this, you WILL see your commissions increase!

BUDGET YOUR MONEY
Again, we can’t stress enough how important it will be to set aside some of your money that your making now to get you through September. We don’t want to hear all of the complaints about it being slow and not having enough money!

NAMES ON TICKETS – MANDATORY
For those of you using the old AGS POS or ITicket, you MUST at least put the LAST NAME and first initial on all transactions and tickets! Some of you are getting lazy and only putting initials for both. We must have at least the last name in order to look up transactions if necessary. The same goes for Universal, SW and Lego tickets!

BE ON TIME
Some of you are falling into the habit of being 20 – 30 minutes late on a regular basis. We can understand this happening occasionally if there is an accident, but we will not tolerate those of you are late regularly. We have hotel management that calls us on a daily basis when you are late. We want all of you to know that we may be closing locations during the slow season. If we have to let anyone go, the ones that are late on a regular basis will be the FIRST on our list to terminate. We keep records of all of these attendance issues, so if you are late or call in all the time, you will be at the top of our list.  For those of you who are early or on time every day – THANK YOU!

DISNEY REGULAR SEASON!
Some of you are still printing PEAK tickets and charging for REGULAR tickets. When you do this, you will be charged the difference as this is a loss for AGS.

DAY OFF REQUESTS BY WEDNESDAY
Again, any day off requests received after Wednesday for the following week’s schedule will be denied. We are working hard to get the schedule out early so we can’t be changing it when these requests come in late. Thank you!

AGS/VIP/GIFTING – NEW BOGO TICKET
We will be offering a special Universal 7 Day Unlimited Kid’s Free special at all non-Premier locations. Basically for each FULL PAYING adult, we will give a kid’s ticket free! The kid’s tickets will be our OLD HARDTICKET FLEX TICKETS, which will be delivered to your location along with a disclaimer. Because these tickets are NOT VALID for Sea World and Aquatica and ONLY good for Universal, Islands of Adventure and Wet ‘n Wild, we need to have the guest sign a paper saying they understand that. These tickets must be inventoried and counted twice daily. When you do the transaction, you will charge $329 inc. taxes for the adults and give the hard ticket for the free kid. You will then print the 7 Day PTP w/Wet ‘n Wild EPA Gifting ticket for the adults.

ITICKETPOS ERRORS
You all are doing a great job on ITicketPOS, but there is one problem we are having consistently. When you close, you are asked “Cash in drawer”. This number will include your bank. Then you are asked “Cash in deposit”. This should ONLY be what you put in your envelope and should NEVER be the same as “Cash in Drawer”. If you are not depositing anything in your envelope, put “0”. Then your next day bank will calculate correctly.

NON PREMIER & NON VIP TEAMS ONLY
We have new Disney polos for you to wear on Sundays. If you work a location that is acceptable for these, stop at the office to pick one up.

DISNEY SUMMER INCENTIVE!
From 7/3 – 7/30, Sell 3 Day or higher MYW tickets! If we reach a company goal of $1.15 million, the top 5 sales people will receive Gift Cards in this order: 1st – $300, 2nd – $250, 3rd – $200, 4th – $150, and 5th – $100. In addition the next 10 will receive $50 Gift Cards and we will also be doing a raffle for a new $40” Flat Screen TV! !

BLUE MAN GROUP INCENTIVE
Round 1: 7/11 – 7/31. Remember, you have to sell at least 10 to be eligible for the Gift card, the Gift Basket and 2 Tickets!

STILL LOOKING FOR GREAT PEOPLE!
If you know of anyone who loves the parks, is responsible and dependable and can work ANYTIME, please have them call the office for an interview.

ORLANDO CITY SOCCER
The next home match will be Sunday, 7/31 against the New England Revolution at 7:30 pm. We have 12 company seats available – Section 101 Corner Level Pricing. You get an additional $10!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Guns & Roses – 7/29; Public Enemy – 7/30; Maxwell – 8/3; Miami Dolphins vs Atlanta Falcons – 8/25. We can also sell Orlando Pride, Orlando Predators, and TB Rays!

Employee Notes: Happy Birthday to Jose S. and Rick Piesko on 7/30! Congrats to Laura for 5 years on 7/30!