We are so appreciative of those of you who take this job seriously and who look and act in a professional manner when dealing with guests. Now we need to get the handful of you that don’t on the same page. What do you need to do? Dress professionally – For those of you on the Premier and VIP teams, JACKETS are NOT optional. They must be worn at all times and not put on the back of your chair. Shoes must be CLOSED toed and dress shoes – NO SANDALS or tennis shoes. Act professionally – This starts with getting to the location ON TIME. When you are late, it makes YOU look bad, the HOTEL look bad and AGS look bad. Unless you are greeting guests in the lobby, you need to be AT THE DESK – ready to assist. Anyone manipulating time on the POS – including altering the keyboard to stay logged in – will be terminated. We also expect you to be attentive to all guests in the vicinity of your desk. This means sitting upright and not slouching or putting your feet up on the desk, keeping your shoes on, not putting makeup on at the desk, and not eating or drinking (other than water or coffee) at the desk. We are counting on each of you to take pride in yourselves and your job.

CALLING OUT
We’ve had an unacceptable number of people calling out lately, so let’s review the policies. Car trouble is not an acceptable excuse. If you are having car problems, get a friend or family member to take you to work. If they can’t, then we expect you to use Uber. It’s funny how people complain about not having money, but they will miss a shift and make even less money. Calling out sick. It is really a hardship on everyone when anyone calls out sick. If you are truly sick, we expect you to call a manager a minimum of 1 hour before your shift. You CANNOT text, e-mail, or leave a voicemail message. Many times we don’t get the texts or e-mails until it’s too late. If you are sick for more than 1 shift or you have a history of excessive absenteeism, you will be required to bring a Doctor’s note. Thanks to all who are always at work and on time!

SET GOALS FOR YOURSELF!

COMPUTER USAGE – BUSINESS ONLY
The computers are to be used for business purposes only. Many of them have data limits which slow down the response times when the limits have been reached. Downloading and playing games or downloading videos of any type is against company rules and will result in reprimand and/or termination. Nothing should EVER be downloaded without the permission of a lead or manager. Also, please make sure you LOG OFF your computer at the end of your shift. We do NOT want you to turn it off, because sometimes updates are done overnight. However we do want you to LOG OFF so that the OPC;s or guests cannot use them. If you are unsure of how to do this, please ask a lead.

NAMES ARE MANDATORY ON TICKETS
For those of you on AlDesk and ITicketPOS, we must have names on each transaction. When printing Sea World, Universal and Merlin tickets, we must have at least the LAST name on each ticket. If it’s a lot of tickets, you may use just the first initial. We need this information in case a guest calls and we can pull up their tickets.

SEA WORLD WITH MEAL TICKETS
We had numerous issues this past week with these tickets. As a gifting ticket, it says “2 for $140”, however when you enter this, 1 ticket is NOT good for 2 people. You must enter in the quantity the total number of people in sets of 2 with a maximum of 6 tickets per order. If you have any questions on this, please call a manager before completing the order.

CREDIT CARDS WITH CHIPS
Any card with a chip must be charged with the chip inserted and read – not swiped. If the guest uses a PIN, then it is not necessary to check ID. It they do not enter a PIN, then you need to check ID.

AGS/VIP/GIFTING – NEW BOGO TICKET
We will be offering a special Universal 7 Day Unlimited Kid’s Free special at all non-Premier locations. For each FULL PAYING adult, we will give a kid’s ticket free! The kid’s tickets will be our OLD HARDTICKET FLEX TICKETS, which will be delivered to your location along with a disclaimer because these tickets are NOT VALID for Sea World and Aquatica and ONLY good for Universal, Islands of Adventure and Wet ‘n Wild. You will then print the 7 Day PTP w/Wet ‘n Wild EPA Gifting ticket for adults.

SKULL ISLAND: REIGN OF KONG
Here’s your chance to experience this new attraction with no lines, and free desserts and drinks! Please RSVP according to the instructions sent through When to Work. You can choose either 8/24 or 8/25. Since the event is from 8:30 pm – 10:30 pm, we will not be honoring any requests off.

VICTORY CRUISE INCENTIVE
For the month of August, the top 3 sales people will receive free admission, food, and gambling money! You must sell at least 7 tickets to be eligible.

BLUE MAN GROUP INCENTIVE
Round 2: 8/1 – 8/31. Remember, you have to sell at least 10 to be eligible for the Gift card, the Gift Basket and 2 Tickets! Congrats to Luis, Sandra and Jon G. who each won a gift basket and 2 tickets to the show for the first round!

ORLANDO CITY SOCCER
The next home matches will be Wednesday, 8/24 at 7:30 pm against Toronto FC, followed by Sunday, 8/28 at 7 pm against NYCFC. We have 12 company seats available – Section 101 Corner!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: 8/14 – Alice Cooper; Miami Dolphins vs Atlanta Falcons – 8/25. We can also sell Orlando Pride, Orlando Predators, and TB Rays!

Employee Notes: Happy Birthday to George S. on 8/8 and Sheena on 8/17! Congrats to Miriam for 5 years on 8/1, Ariel for 1 year on 8/10, Jon G. for 4 years on 8/15!