A DIFFICULT TIME

It’s always difficult to lose someone that has been so close to all of us– especially at such a young age with so much life ahead of them. While Diego may be gone, we hope all of you will remember his great spirit, his giving heart, and his love of guest services. Please keep Diego’s family and friends in your prayers during this difficult time. If any of you have any anecdotes to share about Diego, please text them to his father at 407-234-7668 or e-mail him at hawaiihiker808@gmail.com. If any of you are available, there will be a memorial service at Woodlawn Cemetery off of Apopka-Vineland Road this Sunday, 10/26 at 3 pm.

LAST WEEK FOR HALLOWEEN SALES!                                                                                                       This coming week is the last chance to sell tickets to HOS and HHN. Let’s really make a push for these sales! Remember if you have someone asking about HHN, be sure to also recommend HOS at Busch Gardens! This is a great profit ticket! Also, this will be the last weekend for the “Spooktacular” at Sea World and “Brick or Treat” at Legoland. This is included in the regular park admission, but you MUST sell the any day tickets or Combo Tickets that include Sea World in order for them to be able to enjoy this event! The Weekday tickets are NOT valid for this event.

UNIVERSAL 3RD DAY FREE TICKETS
These tickets will be valid through June 7th of next year, with a BLOCK OUT OF 12/26-1/3/15. Please keep this in mind when doing any APS sales. We will be taking these tickets out of the system on 12/11 so they won’t be able to be printed between this date and 1/3. You will enter these in the POS as a regular 2 Day Base or 2 Day Park-to-Park Universal ticket but print the 3rd Day Free tickets in Instant Ticket Wizard. If you are not sure of the procedures, please call a lead or manager. We would rather have you call than make a mistake. Remember, if the guest wants the 2 Day PTP with Wet ‘n Wild, you ALWAYS print the 3 Park Unlimited ticket.

NEW PART-TIME RUNNER – MICHEL
For those of you who weren’t aware, AnaMaria had a minor surgical procedure done and is out all this week. We have hired a new part-time runner to help us out during this time and he will also be staying on as a weekend runner. His name is Michel (pronounced MEE-shell). If you need to reach him for any reason, his cell number is 321-527-1527. He is still getting his feet wet, but so far has done a great job. He does speak and understand English but please talk slowly. Thanks!

4 PARK DISNEY VALUE TICKETS
Just a reminder that these tickets are ONLY for Timeshare owners. If you are working at hotel and an owner happens to be staying at the hotel (through an exchange or points program), this MUST be verified. Armando or Rick S. must talk directly with the guests to confirm that they are an owner. If they have proof of being in II (Interval International) or RCI, you may sell them the tickets. You must be very clear with these tickets that they are ONE day for each of the 4 major parks ONLY, with no changes, upgrades or additions allowed AT ALL. This means they CANNOT repeat any park, they CANNOT add Hopping, additional days, the Water Park Fun & More option or No Expiration – NO CHANGES WHATSOEVER! You can ever WRITE this on their confirmation page as extra clarification – “No changes or Upgrades”.

CONVENIENCE FEES – DON’T LIE!
Again guys, you CANNOT lie to a guest if they ask you if are tickets are the same price as at the gate. This should be your response: “While most of our tickets are discounted, the 1, 2, and 3 Day Disney tickets as well as the 1 Day Universal tickets do have a convenience fee added. We want to be able to offer all of our guests the opportunity to purchase their tickets ahead of time and not have to wait in line. Plus you can set up your Fast Passes in advance with the Disney tickets, which is worth the fee alone!”

MVMCP – MICKEY’S VERY MERRY CHRISTMAS PARTY
The dates we will be selling are 11/7, 11/10, 11/13, 11/14, 11/16 and 11/20.  We will be picking up and distributing tickets next week.  More info to come.

HOTEL BOOKINGS – ALLGUEST.COM
If you have a guest looking for a hotel room, whether here in Orlando or elsewhere, you can go to allguest.com and click on “Book Hotel” at the top to help the guest make a booking through Booking.com. Obviously it’s similar to doing a Disney Florida Resident booking where you have to get the guest’s information and enter it for them. We haven’t worked out the details yet, but send in a copy of the confirmation page and we will give you credit for booking!

LATES
All of you were doing such a good job for a while, but some of you are starting to slip into bad habits again. You have a 7 minute grace. Anyone arriving more than 7 minutes late will be subject to disciplinary action and possibly termination.

UPCOMING FAMS
10/24 – Orlando Magic, 5 pm                                                                                                                10/24 – Halloween Guest Services Party at Pirate’s Town – 10pm – 2am                                           11/18 – Fall HAT (Hospitality Appreciation Tradeshow) – Wyndham LBV, 10am – 5pm

DUAL OPC/GUEST SERVICES
You guys are awesome! Keep up the good work! Every dual location now has a binder with extra invites, backup supplies and information. Please feel free to look through it but DO NOT TAKE IT from the location. Have a great week!

GIFTING CORNER
Great job with Eddie and Anne leading the pack! Be sure to encourage the OPC’s and make sure you send in a quote receipt with the OPC’s name with your deposit so we can keep track!

MOD FOR SATURDAY – ARMANDO
Saturday 10/25, the MOD is Armando.

Employee Notes: Congrats to Kelci for 4 years on 10/28, Cristian for 1 year on 10/25, Eric G. for 8 years on 10/30, Mark for 16 years back on 10/26, Mahvash for 9 years on 10/31 and Rick S. for 24 years on 10/29! Happy Birthday to Karina on 10/27, and Greicy and Linda Piesko on 10/31!  Don’t forget the ANY DAY incentive for Sea World and Busch Gardens!