We know that a large majority of you are FANTASTIC, show up to work on time, and follow all of the policies regarding breaks and lunches – THANK YOU! But it seems that we have a handful of people that feel like they can do whatever they want and have no regard for company policies. Not only are they jeopardizing their own jobs, but they are jeopardizing our contracts and relationships with the hotels that we are in. So to be clear, let’s review some of the policies: Absolutely NO eating ANYTHING behind the desk. This includes an apple, banana, yogurt, eggs, bacon, candy, gum – ANYTHING! If you have some kind of medical condition and you have to eat so often, take a 5 minute break and go to a designated break area OUT OF GUEST VIEW. Also, there is to be NO EATING OFF OF ANY HOTEL’S BREAKFAST BAR, whether they allow it or not. We constantly get calls about this. If you are someone that has to eat breakfast, go through a drive-thru and eat on your way to work. There is NO lunch break for a shift of 6 hours or less. Again, you can take a short 5 minute break to get water or coffee, but nothing more. Just this past week we got a call from a GM telling us that our employee disappeared from the desk from 10 am – 11:15 am. Everyone needs to at the desk or in the lobby greeting guests from 7 am – 11 am – NO EXCEPTIONS. This is our PEAK time and you need available to assist guests. There should be no breaks whatsoever during this time. Nametags must be worn at ALL TIMES. Please do not leave them in your car, pocket or purse. They must be worn when working. No sitting at any hotels that require our employees to stand. You cannot pull up a chair behind these locations. This is not OUR policy, but the policy of the hotel. If you have a medical condition that does not allow you to stand for periods of time, we must have a doctor’s note kept in your file. Otherwise, we expect you to work any location that you are scheduled to work.

VIEWING PAYSTUBS ONLINE
If you would like to see your paystub, you can get the instructions in DropBox under “Miscellaneous” for instructions to log in to Paychex Online.

SET GOALS FOR YOURSELF!

DISNEY VALUE SEASON STARTS 8/22
A reminder that VALUE SEASON starts Monday, 8/22 and continues through 9/29. ANY SALE of ONE DAY DISNEY TICKETS must be SOLD AND PRINTED as VALUE tickets during this time. Please be CAREFUL and be sure to ASK YOUR GUEST what day they are visiting the parks. If it’s Monday or later, be sure to SELL AND PRINT THE VALUE TICKETS. Every time we have a season change, someone prints the wrong tickets. Please DON’T let it be you!

DISNEY WATER PARK TICKETS
FYI, all Disney Water Park tickets are Water Park Hoppers, meaning guests can go to both Tyhoon Lagoon AND Blizzard Beach on the same day. Although we used to have some old tickets that were only good for ONE, they are all gone. So moving forward, ALL ticket will be good for both parks on the SAME day.

PUSH SEA WORLD PRODUCTS
Sea World products are some of our highest profit daytime tickets and offer some of the BEST commissions. Yet our sales are down from last year. Let’s make a better effort to suggest Sea World and the combo tickets to ALL of our guests! You should be mentioning Mako and all of the great FAMILY attractions and shows. It’s also a very RELAXING park with not so many lines! Let’s get our sales back up!

AGS/VIP/GIFTING – NEW BOGO TICKET
We will be offering a special Universal 7 Day Unlimited Kid’s Free special at all non-Premier locations. For each FULL PAYING adult, we will give a kid’s ticket free! The kid’s tickets will be our OLD HARDTICKET FLEX TICKETS, which will be delivered to your location along with a disclaimer because these tickets are NOT VALID for Sea World and Aquatica and ONLY good for Universal, Islands of Adventure and Wet ‘n Wild. You will then print the 7 Day PTP w/Wet ‘n Wild EPA Gifting ticket for adults.

PAY CALCULATIONS
Many of you do not understand your commission breakdowns. Remember, no matter what YOU are personally getting paid per hour, it’s always based on $8.05. If you are at a rate lower or higher than that, the difference will be reflected in the commission section of the breakdown. To make sure you are getting paid correctly, you should look at the gross pay on your check stub and compare that to the total pay on your commission breakdown.

90 DAYS HEALTH INSURANCE
If you’ve received a health insurance form, please fill it out and get it back to the office ASAP! Even if you DECLINE the insurance, we must have it in your file.

SKULL ISLAND: REIGN OF KONG
If you RSVP’d, please make sure you show up on either 8/24 or 8/25 from 8:30 – 10:30 to experience this new attraction.

VICTORY CRUISE INCENTIVE
For the month of August, the top 3 sales people will receive free admission, food, and gambling money! You must sell at least 7 tickets to be eligible.

BLUE MAN GROUP INCENTIVE
Round 2: 8/1 – 8/31. Remember, you have to sell at least 10 to be eligible for the Gift card, the Gift Basket and 2 Tickets! Congrats to Luis, Sandra and Jon G. who each won a gift basket and 2 tickets to the show for the first round!

ORLANDO CITY SOCCER
The next home match will be Wednesday, 8/24 at 7:30 pm against Toronto FC, followed by Sunday, 8/28 at 7 pm against NYCFC. We have 12 company seats available – Section 101 Corner!

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Miami Dolphins vs Atlanta Falcons – 8/25; FSU vs. Ole Miss – 9/5. We can also sell Orlando Pride, Orlando Predators, and TB Rays!

UPCOMING CONCIERGE EVENTS                                                                                                                Carrabba’s – Tuesday, 8/23, 5:30 – 7:30 pm.  Four course sampling of food and drinks.  RSVP to Dave Poole (407) 448-1600, Dale Polk (407) 466-5038 – dpmarketing@cfl.rr.com or Mike Pryor (407) 350-8278.  Sorry no guests.                                                                                                                  Lake Buena Vista Factory Stores – Thursday, 10/20, 4 – 7 pm.  Food, Drinks, Entertainment, Giveaways.  RSVP by Monday, 10/3 to 407-238-9301 x 104. or online at evite.me/kxNsWHmM4n.

Employee Notes: Happy Birthday to Rafael and Ricardo on 8/21, Michelle on 8/22, and Sandra on 8/26! Congrats to Keysha for 2 years on 8/15 and David for 1 year on 8/22!