We know that it has gotten slow out there so we want to give you a few tips to get through September. 1) STAY POSITIVE! We have found that people with positive attitudes consistently to better with sales. Even though you may not be making the kind of money you were in July, If you SMILE and keep a positive attitude, you will make more sales than someone that is negative and doesn’t smile. 2) WORK THE LOBBY – BE A HOTEL AMBASSADOR! If you don’t have anyone at your desk, get out in the lobby and GREET the guests. Introduce yourself as the Concierge and let them know you are there to help them and you have all the tickets available. Pass out stickers to the kids too! 3) VACATION PLAN. Use the slower time to spend more time with each of your guests. Use the itinerary planners in the FunPaks/Activity Guides to help them plan their vacation and show them how to fit everything in. 4) SELL DINNER SHOWS, BLUE MAN, CIRQUE. With the parks closing earlier, these should be recommended to every guest. These are our highest profit tickets and make you the most commission!

MICKEY’S NOT SO SCARY PARTY
You must look up the tickets by the DATE that they would like to attend. If you see more than one set of options for that date, that means there are TWO price points – Advance Purchase and Same Day. Make sure you are selecting the HIGHER PRICED tickets for same day. The dates for the upcoming week are 9/8, 9/11, 9/13, 9/16, and 9/18. As was in the past, guests who purchase our tickets can enter the park as early as 4 pm.

MAGIC KINGDOM CLOSES EARLY
Please remind your guests that any night there is MNSSHP, the park closes EARLY. Be sure to check the times guide and make sure they are aware of this.

VALUE SEASON THROUGH 9/29
Don’t forget to CHARGE FOR AND PRINT THE VALUE TICKETS FOR any ONE DAY DISNEY ticket. Multi-day tickets ARE NOT affected.

HALLOWEEN HORROR NIGHTS
HHN starts 9/16 with select nights that continue through 10/31. We are selling the event nights that fall between Sunday – Thursday at a discount, and any Friday-Saturday event night at regular price. As usual, your best bet is to sell the 2 or 3 Day PTP Combos. Remember, with the combo tickets, it includes ONE NON-SATURDAY visit to HHN during the 14 day period. If you have a guest wanting to purchase a 1 Day ticket and go to HHN, it’s better to have them upgrade to add the HHN while they are at the park. If you have any questions, please ask your lead or manager. Make sure you ask them if they are Florida Residents too. If they are, they can get cheaper prices online, but offer them our

SHOPPERS ARE OUT!
We want to remind all of you that not only do we have shoppers out on a regular basis, but also the hotels. Here’s what they are looking for: SMILE; Pleasant greeting and engagement within 5 feet of the desk; knowledge about area attractions and hotel; and NAMETAG! Notice that SMILE and NAMETAG are capitalized. If you don’t have a nametage, please call the office.  They will also be purchasing tickets and getting rental cars to insure honesty and correct procedures are used.

VOIDING DISNEY TICKETS
With the switch to Activity Link and ITicket, DISNEY TICKETS CAN NO LONGER BE VOIDED IN THE OFFICE. All tickets MUST be voided through the POS at the location. Please DO NOT send shells to the office. If you get verification that the tickets were voided, throw them away. Thank you!

BE ON TIME!
We need all of you LOGGED IN and ready to sell at 7 am. While we give a 7 minute grace, many of you are much later than that. This will be tracked and people that are habitual offenders will be reprimanded and/or terminated for poor attendance.

STILL LOOKING FOR GREAT HIRES
We are still looking for great prospects to join the AGS team! If you know of anyone that can work ANYTIME – especially NIGHTS and WEEKENDS – loves the theme parks, has a great personality and is responsible and dependable, please have them call the office to set up an interview. Remember, if you refer someone, they are hired and they stay for 90 days, you receive a $100 Visa card!

CREDIT CARD FRAUD
There continues to be a ring of people going around using stolen credit cards to purchase a large number of tickets. This is particularly dangerous for those of you who do not have a PAX/EMV chip reader at your location. If you have someone buying more than 4 tickets, you MUST have all members of the party in front of you, you MUST verify with the Front Desk that they are staying at the hotel, and you MUST check their ID to make sure the signatures match. Be especially suspicious if they want to by 9 or more Disney tickets. Great job to both Gabriel and Yolanda who did not allow someone to buy from them because they wouldn’t follow these rules!

HHN HOSPITALITY NIGHTS 9/18 & 9/22
You can go these 2 nights for $51.00 + tax.

90 DAYS HEALTH INSURANCE
If you’ve received a health insurance form, please fill it out and get it back to the office ASAP! Even if you DECLINE the insurance, we must have it in your file.

ORLANDO CITY SOCCER
The next home match will be Saturday, 9/17 at 7:30 pm against the Columbus Crew. We have 12 company seats available in Section 101 for $50 each, and if you sell these, you receive an extra $10 in commission !

UPCOMING EVENTS IN ORLANDO
Here are a few of the events we can sell through TickPick: Maroon 5 – 9/9; Meghan Trainor – 9/18. We can also sell Orlando Pride and TB Rays!

Employee Notes: Happy Birthday to Melissa on 9/10, and Judy and Gabriela on 9/17! GO ABOVE AND BEYOND FOR ALL OF YOUR GUESTS!  LET’S GET MORE GREAT COMMENTS!