As was sent out in a When to Work message, we now want ALL credit card machines locked up in the safe at the end of your shift. Unplug the power cord and phone line (and Ethernet cable if you have one) from the back of the machine and lock the unit in the safe under the desk. When you come in for your shift, you will need to plug in all cables. Plug in the round POWER cable in the appropriate power hole on the machine (usually on the side). Plug in the phone line to the jack hole that says “phone” or shows a picture of a phone or it’s the BLUE jack on the back of the NEW machines. IF YOU HAVE AN OLD MACHINE, THE PHONE JACK MIGHT BE ON THE BOTTOM OF THE MACHINE.  If your machine has internet access, plug in the Ethernet cable to the internet port on the machine (the 10BaseT on the old machines or the YELLOW jack on the new machines).For those of you with the old machines, the phone line plugs in on the bottom. When the unit powers on, you may see a screen that says “First Data – Comm Serv”. Hit the button next to “Comm Serv” or F3 to get to the main screen. Be sure to run a “Detail Report” FIRST THING – before you do any transactions and before you batch out! If you see any transactions, call a manager IMMEDIATELY! If you have any questions, please call a lead or manager.

SEA WORLD KIDS FREE TICKETS                                                                                                              As you all know, Sea World is now running a “Buy an Adult at FULL PRICE, get a Kid’s ticket free” special. This will work exactly like Legoland. There must be an EQUAL number of adults for the kid’s free – again NO DISCOUNTS. For any odd number of either adults or kids, print and charge for either the weekday tickets if they’re going Monday – Friday, or ANY DAY tickets if they’re going Saturday or Sunday. When entering the sale in the POS, you will only enter only the adults using the button “SWOKF A”. This offer will be valid THROUGH 12/31. Don’t forget, the last day to USE and print the Weekday tickets is 12/19!

MARTY                                                                                                                                                            Marty has called to update us on his status. He is not doing well and the prognosis is not good. He said the doctors are giving him from 2 weeks to 2 months. They have stopped treatments and he is in hospice care. Please feel free to reach out to him to cheer him up and continue to pray for him.

MICKEY’S VERY MERRY XMAS PARTY!              If you have a guest that wants to go to MVMCP, we can no longer use OUR tickets, but you CAN book them tickets using the “Florida Resident” link in the left column of our homepage. At the top under “Browse Available Tickets”, click on the drop down – click “Special Events” and then click “Go”. You will see all of the available dates. Book the tickets just like you do for Florida Residents. Fill out all of the guest’s information and enter the credit card number. We do NOT collect the money – Disney charges the card. Print 2 copies of the confirmation page. Give one to the guest and put your name on the other and put it in your deposit.

DRESS CODE
Guys, we should not have to talk about this again. Jeans or jean material is NOT acceptable to wear at the desk. You must wear slacks, or ladies can wear a skirt that touches the knees. Sandals, flip flops, and tennis shoes are not acceptable. You must wear a professional looking closed toe shoe. The managers will be looking at this as they come around. Also, EVERYONE should now have a nametag. Please make sure you wear it, and if you’re wearing a blazer, it must be on the outside of the blazer.

WATER PARKS – COLD WEATHER
Before selling any ticket that includes a water park, be sure to check the weather forecast. Remind your guests that if the temperatures drop below 70, there is a chance they may close. Also, remind them that the tickets are non-refundable, especially combo tickets that include a water park. Also, don’t forget to tell everyone that purchases the Water Park Fun & More option the Typhoon Lagoon is closed, but Blizzard Beach is open.

CIRQUE / BMG HOLIDAY PRICING
FYI, Cirque and Blue Man Group both have holiday pricing in effect during the Christmas holidays. Cirque Pricing will increase for shows from 12/20-1/3 and Blue Man Group will increase for shows from 12/22-1/4. We will have all of this pricing in the POS. Just remember if you are doing any advance reservations, you will need to charge the “HOLIDAY” price for these time periods.

SLOW TIME FOLLOWED BY BUSIEST TIME OF THE YEAR
These next 2 ½ weeks will be the slowest time of the year, which will be followed by the busiest 2 weeks of the year- like packing all of summer into 2 weeks from 12/20 – 1/4. Please take these next 2 weeks to prepare. Clean and organize your desks. Check your supplies and make sure you are well stocked for the busy time. Use these 2 weeks to sharpen your sales skills. Look through all of the products that we offer and develop a sales approach for trying to sell the most profitable tickets.  Tours are VERY profitable and if you want some sales tips on selling them, Rafael will be happy to help you.  Get into the habit of suggesting Blue Man Group with every Universal ticket sold. Don’t forget to ask about dinner plans, and then go into your pitch for dinner shows! Remember, Pirate’s and Medieval Times are great for kids, while Sleuth’s and Treasure Tavern are great for Adults.

UNIVERSAL INCENTIVE
From 11/24 – 1/4, we are running an incentive with Universal for ALL ticket products. AGS must sell 17, 236 tickets. If we do this, the top 3 Gifting Team and Guest Service Team sellers will receive a PAID day off to do a VIP tour of both parks, including free parking, lunch, a $50 gift card and VIP access to select attractions. Let’s sell those tickets!

TAMPA BAY BUCS SALES – 11/30 & 12/28
Click on the “Bucs” picture on the AGS Homepage. Like the Magic, we DO NOT collect the money. The Bucs do.

IMPORTANT DATES TO REMEMBER
12/18 – 1/2/14 – Block Out Dates for 4 Park Timeshare Owner’s Ticket                                         12/26 – 1/3/14 – Block Out Dates for Universal 3rd Day Free Tickets                                                12/19 – Last Day for Sea World and Busch Gardens Weekday tickets

MOD FOR SATURDAY – KYMRY
Saturday 11/29, the MOD is Kymry.

Employee Notes: Happy Birthday to Janice on 11/30 and Laura on 12/3! Congrats to Karen for 8 years on 12/1! Welcome Edward Crawford to AGS!  Don’t forget the ongoing Sea World incentive!