WALT DISNEY WORLD

The ‘Conv 2Day Base + 1’ should not ever be replaced for the ‘TS 2Day Base+1’. The ‘Conv 2Day Base+1’ is only allowed to be sold to customers that are in town for business. We are in PEAK season until July 23rd. Remember that the Disney 4 Park Magic ticket MUST be used for ONE VISIT each to the Magic Kingdom, Epcot, Hollywood Studios and Animal Kingdom.  Absolutely NO REPEATING of any of the parks. Continue to let guests know fast passes might not be available for Pandora’s attractions. June 5th started off Epcot’s Sounds Like Summer Concert Series. These are the first two bands to perform for it:

• June 5 – June 11: Don’t Look Back – Boston Tribute Band
• June 12 – June 18: Hotel California – A Salute to the Eagles

There is something *new* at each Disney park. Hollywood Studios has a nightly concert series featuring a live orchestra performing Pixar songs! Of course Pandora in Animal Kingdom is what we should be telling all of our guests about. Magic Kingdom has an amazing new fireworks show, Happily Ever After. Guests can even get light up cotton candy to watch the show. And Epcot has their summer concert series and FROZEN which is new to many guests.

UNIVERSAL STUDIOS

Remember we are in Anytime season for Universal. If a guest wants to buy a ticket from us that includes Volcano Bay, they MUST buy a 3 Park ticket. 2 Park Tickets CANNOT be used for Volcano Bay. We will only be activating a limited number of tickets – 2, 3, and 4 Day tickets. If your guests wants a 5 Day, please call a manager and we will activate it for you. All guests going to Volcano Bay should be advised to get there before park opening. If the park closes to capacity we will not honor refunds if the guest couldn’t get in. Do not forget to mention Blue Man Group when selling Universal.

Did you know that the Universal Ticket Wizard site has a FILTER option? This is a great way to make sure you are selling the correct ticket. Try using it next time you sell Universal tickets!

SEAWORLD

Hospitality Perks are now open. You must take an assessment first before receiving your print out to get your Seaworld pass. We are able to go 6 times with a guest and FREE PARKING. June 16th is the reopening of Kraken, which will be the only virtual reality coaster in Florida currently. Inform your guests of this so they get excited and want to visit. Don’t forget to mention Discovery Cove to boost your commission!

*HOSPITALITY EVENT* Sign up on the hospitality perks website to RSVP for a special preview! You have the opportunity to be one of the first to experience SeaWorld’s all new virtual reality coaster, Kraken Unleashed and SeaWorld’s new bubble spectacular show, POP. Check in for the event is from 5 – 7pm. You will receive your exclusive Kraken Unleashed ride time at check in. At 7:30 pm, please attend a training session on all of our new summer experiences and your exclusive POP showing. After the POP show, two meal vouchers will be given to each Perks member (one for you and one for your guest). Once the sun goes down, the night comes to life at SeaWorld’s all-new Electric Ocean. You will explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and end the night with our new, nightly fireworks show Ignite at 10pm. Just pick your event date; June 19th or June 21st.

CONGRATS TO OUR 6 INCENTIVE WINNERS!

UPCOMING EVENTS

House of Blues June 9th Ozzy Tribute, June 10th Yacht Rock Revue, June 14th Yngwie Malmsteen. Hard Rock Live June 17th Jim Jeffries.

Kennedy Space Center Rocket Launch June 17th at 2:10 pm.

The next Orlando City games are Wednesday June 14th vs. Miami FC and Saturday June 17th vs. Montreal Impact.  We are not talking up these games so everyone’s goal should be to sell at least 4 tickets this week.  The prices are very reasonable and range from $37 to $87.  If you have one of the purple Orlando City button down oxfords and you normally wear the regular AGS shirts (not the Premier Team or VIP Team), you are welcome to wear them on Game Days.  If your location can fit a “Kaka” standup and it’s allowed, please let us know so we can put one there.  Let’s be sure to mention OCSC to every guest this week and meet our goal of selling 4 tickets each!

EMPLOYEE NOTES:

In association with the I-Ride Trolley, every Gray Line Kennedy Space Center tour sold, will receive a 1 day Hop On Hop Off ticket for the I-Ride with the compliments of Gray Line Orlando. Tickets will be distributed to the guests as they return from Kennedy Space Center on board the buses. This is a thank you to our guests for booking their Kennedy Space Center tours through us, and we hope you will please be able to note this as a special on your tours descriptions.
This offer is valid from TODAY through September 30th 2017 – for all travelers on the KSC tour products. The KSC tour products include –
Kennedy Space Center
Kennedy Space Center with Air boat Safari
Ultimate Space Experience
Dine with the Astronaut at Kennedy Space Center
Kennedy Space Center transportation only

We really need to concentrate on improving sales on attractions other than Disney and Universal.  Every guest should be pitched on Sea World, Legoland and Kennedy Space Center.  Also, you need to pitch DINNER SHOWS to every guest.  Dinner shows are some of our highest profit tickets.  Ask your guests if they have any dinner plans while they’re here and after recommending the hotel/resorts restaurants (these should always be first), go into your pitch for Dinner Shows.  Talk about Medieval Times, Pirate’s and Wonderworks Comedy Magic show if they have kids, and Treasure Tavern and Sleuth’s Mystery Dinner show for adults.

Happy Birthday to Chris M. on 6/12!

Happy Anniversary to Carlos J. 2 YEARS and Jose A. 1 YEAR (6/14)!