Guys, you should NEVER leave a location without getting permission from a manager. We know that sometimes you may need to get something from another location, but we need to informed! Also, the hours between 7 am and 11 am are NON-NEGOTIABLE. You should ALWAYS be available to help guests and sell tickets during this time. NEVER leave a location for breakfast. You must eat BEFORE you arrive at 7 am. Remember, you CANNOT eat at the desk or in the hotel’s breakfast room.

GET READY FOR BUSIEST TIME!

This will be the LAST week before busy season hits. From 12/19 – 1/4 it will be like fitting all of summer into those 2 weeks. Please make sure you are prepared. Check all of your supplies and make sure you have PLENTY OF DISNEY SHELLS, POS rolls and credit card rolls. There are a LOT of ticket changes, BLACK OUT DATES, etc. on certain tickets. We are sending out a 1 sheeter detailing all of the dates. Please keep it POSTED at the locations and DO NOT remove it.

NO DISCOUNTING FROM 12/19 – 12/31

Due to the amount of volume we will get and the long lines at the gates, NO DISCOUNTING will be allowed from 12/19 – 12/31, with the exception of the normal already included discounts on our tickets ($20 off Multi-day Universal tickets, $10 of Any day Sea World and Busch Gardens tickets, and $10 off Dinner Shows and Blue Man Group). You need to stress to your guests how long the lines will be at the ticket booths at the parks and how the convenience from buying the tickets from us is worth it!

READ TICKETS OUT LOUD

Let’s make this mistake-free busy time! Please make sure you read EACH ticket out loud to the guest. This is the last chance you have to correct any errors!

POS SLOW?

If your POS is running slow, please call the office to have it updated to run faster during the busy time.

CHECK HOLIDAY FLYER FOR DATES

All locations should have received the “Holiday Flyer” with all of the important dates to remember and the changes involved in the tickets. Please be sure to refer to it, and leave it at the desk. DO NOT take them for your personal use. One thing that was missed was the LAST DAY TO USE THE KID’S FREE TICKETS IS 12/31. If you sell any in advance, they must be used by 12/31.

JANUARY 1 – NO MORE FLEXTICKETS

Because Sea World will be eliminating Length of Stay tickets on 1/1, we will no longer be able to sell FlexTickets. We will be calling them 4 Park, 5 Park, and 6 Park Bundles and we will be pricing them LOWER than the FlexTickets. FlexTickets will still be available at the gate and online, but we can’t sell them. WE will have to push the fact that even though our tickets only give 1 admission to each park, they are cheaper. More to come on this.

2 DAY BASE UNIVERSAL – YOU WILL PRINT 3 DAY

Once we eliminate the 3rd Day Free Universal tickets, we will now AUTOMATICALLY give a 3 Day BASE ticket for any 2 Day Base Universal ticket sale. Our cost on these tickets is the same, so you will print a 3 Day Base and sell it at a 2 Day Base price.

CODES CHANGING

Many location codes have been changed or will be changing. Please call THE OFFICE the day before your shift to see if your codes have changed. Please do not call Ana Maria or a manager the morning of your shift. Thanks!

HEALTH INSURANCE

For those of you who have insurance through AGS, IPRG and Maisa, you MUST contact her prior to December 15th in order to have continuous coverage. Her phone number is 407-415-1773.

FUN SPOT CHANGES 12/15

Effective 12/15, we will no longer be selling Child’s Unlimited Armbands for Fun Spot. You will be selling Adults for all guests and any children will receive a $10 voucher once they get to Fun Spot that can be used for food, drinks or souvenirs. Also, the armbands will now be One Day Two Park Armbands so they can visit BOTH the Orlando and Kissimmee parks on the same day.

REVIEW ENTITLEMENTS

Don’t forget to go over information when handing out tickets! Be sure to tell the guest how long they have to use the tickets and what parks are included!  Remember, almost all multi-day tickets have a 14 day time period to be used.  In other words, if they buy a 2 Day Disney ticket, those 2 days can be used anytime within 14 days of the first date of use.
CIRQUE / BMG HOLIDAY PRICING

Cirque Pricing will increase from 12/20-1/3. Use CATEGORY A34 IN THE POS. Blue Man Group will increase from 12/22-1/4. Use CATEGORY A26 IN THE POS AND LOOK FOR THE BUTTONS THAT HAVE “HLDY” in the abbreviation. If you have any questions, please call a lead or a manager.
UNIVERSAL INCENTIVE

From 11/24 – 1/4, we are running an incentive with Universal for ALL ticket products. AGS must sell 17, 236 tickets. Katwyn will be sending out regular updates on this incentive. Keep selling!

IMPORTANT DATES TO REMEMBER
12/18 – 1/2/14 – Block Out Dates for 4 Park Timeshare Owner’s Ticket                                       12/26 – 1/3/14 – Block Out Dates for Universal 3rd Day Free Tickets                                           12/19 – Last Day for Sea World and Busch Gardens Weekday tickets                                         12/31 – Last Day for Sea World “Kid’s Free” tickets
 

MOD FOR SATURDAY – KYMRY
Saturday 12/13, the MOD is Kymry.

Employee Notes: Happy Birthday to Armando on 12/15! Congrats to Valerie for 4 years on 12/13, and Armando for 18 years on 12/17! Welcome Luis Santana and Steve Needham to AGS! Don’t forget the Sea World incentive too!