So far, you all have done a great job! Now that New Year’s Eve is approaching we need to review what to suggest. Obviously all of the parks will be VERY busy, and each one has special fireworks and events planned. But if you have guests asking for other options, you want to suggest something that WE SELL and something that YOU CAN MAKE MONEY ON. There will be special events downtown and at CityWalk, but we don’t sell them and you won’t make any money if you send people to them. So here’s what you should suggest:

PIRATE’S DINNER ADVENTURE –Doors open at 8 for 2nd show at 9:30. Show followed by count down from Times Square, Live DJ, party favors, party hats, champagne toast and balloon drop at midnight. There is NO UPCHARGE for this year! However the online price is $68.95 + tax, so you can edit the price UP to make more commission. NO DISCOUNTS allowed for this show!

MEDIEVAL TIMES –Show is at 9:30. Normal 2 hour show followed by DJ & dancing, party favors, champagne toast at midnight, balloon drop and CONTINENTAL BREAKFAST. You need to sell tickets at NORMAL PRICE – NO DISCOUNTS. Guests will be required to pay a $10 upgrade fee for each person at the door.

PARK CAPACITIES

The Magic Kingdom and possibly Hollywood Studios and Animal Kingdom will more than likely be at capacity over the next 5 – 7 days, through 12/31. Encourage your guests to get to the parks NO LATER than 10 am. Also, encourage the HOPPER OPTION, because depending on the Phase, they WILL allow people to enter the park via the monorail or Disney buses if they have the Park Hopper option. Remind them that tickets are NON-REFUNDABLE, so it’s up to them to get to the parks early enough to get in. If you would like to check for the guest, the numbers to call are 407-824-2222 or 407-824-4321.

POS ISSUES

When you run your POS reports at the end of your shift, please be patient. DO NOT exit out and try to run it again. This is what causes the POS to go down. Try running your report at an off time so all of you aren’t doing it at the same time. Also, if your transaction times on your POS are going very slow, please call a manager so we can re-install it. This will help speed it up.

CLEAR YOUR HISTORY DAILY

To help speed up your computer, please clear your histories at the beginning of every shift. If you’re unsure of how to do this, call a lead or Jon G. to help you.

CREDIT CARD MACHINES

Because of all the problems we’ve been having with the credit card machines, we’ve decided to change the policy again. Do NOT unplug the credit card machines. Leave all cables connected and if possible, try to put them in a cabinet or drawer at the end of your shift so they are not visible. Thanks!

SEA WORLD TICKETS – KID’S FREE

Remember, 12/31 is the LAST DAY to print AND USE the Kid’s Free tickets. If you are printing these, you MUST enter the same number of ADULTS in the space above the Kid’s Free tickets. You CANNOT print Kid’s Free by themselves. Also, 12/31 is the LAST DAY to print Length of Stay tickets. Any guest getting these tickets will still have 14 days of unlimited use of the parks as long as the tickets are printed on 12/31. Discovery Cove purchases will continue to include 14 days of unlimited use of both Sea World and Aquatica – and also Busch Gardens if the guest gets the Ultimate package. Congrats to Miriam, Leah, and Karen for winning the revenue incentive!

SECURITY

Be sure to use the counterfeit pen on all bills $20 and higher. Be ESPECIALLY careful with older $100 bills from anyone in South America. For credit cards, you must check ID’s for EVERY sale and for parties of more than 4, all members of the party must be in front of you and you MUST do an address verification. The procedures are on the WTW Bulletin Board.

REVIEW ENTITLEMENS – READ TICKETS OUT LOUD!

Again, you must READ OUT LOUD all ticket given to the guest. Make sure you get to the Disney “Congratulations” page and go over what parks are included on each ticket and how long they have to use them. Give maps and circle the parks!

2 DAY BASE UNIVERSAL – 3 DAY

Until the 3rd Day Free tickets are re-activated, we will now AUTOMATICALLY give a 3 Day BASE for any 2 Day Base Universal ticket sale.

CIRQUE / BMG HOLIDAY PRICING

Cirque Pricing will increase from 12/20-1/3. Use CATEGORY A34 IN THE POS. Blue Man Group will increase from 12/22-1/4. Use CATEGORY A26 IN THE POS AND LOOK FOR THE BUTTONS THAT HAVE “HLDY” in the abbreviation. Any questions, please call a lead.

UNIVERSAL INCENTIVE

From 11/24 – 1/4, we are running an incentive with Universal for ALL ticket products. AGS must sell 17, 236 tickets. Katwyn will be sending out regular updates on this incentive. Keep selling!

IMPORTANT DATES TO REMEMBER

12/31 – Last Day for Sea World Kid’s Free and Length of Stay tickets

MOD FOR SATURDAY – KYMRY

Saturday 12/27, the MOD is Kymry. Rolando will be available to take your calls and Armando and Ana Maria will be helping in the field.

Employee Notes: Happy Birthday to Debby on 12/29, Mark Lang on 12/30, and Valerie on 1/2! We would like to wish each of you a very safe, happy, healthy and prosperous New Year!