2015 marks our 25th year in business and we want to make it the best year in the history of AGS! Of course, you all are the most important part of making this happen. Not only do we want this year to be our most profitable, but we want all of you to be considered the “BEST CONCIERGES IN ORLANDO!” How can you do this? We want each of you to “Go Above and Beyond for Every Guest”. This means to give superior service to ensure that every guest has the best experience ever at our desk. Don’t just be ticket order takers! Give the guest information about the parks – make sure they know what parks are included with their tickets and how long they have to use the tickets– the park hours – directions to the parks – special events going on at the parks – tips on the best way to see the attractions – how to set up Fast Passes – etc. When you are not busy at the desk, instead of playing games on your computer or being on your cell phones, go online and READ!!!! Stay informed about anything going on in Orlando. Read blogs about the Theme Parks and read the Orlando Sentinel – especially on Fridays when the Calendar section comes out. This is far and above some of the best information about what’s happening in Orlando. This will make you the BEST CONCIERGES in Orlando! This is our goal for 2015 – for the hotels to say “We upgraded our hotel by having AGS at our Guest Services Desk!”
SEA WORLD WEEKDAY TICKETS
January 1, 2015 begins our Weekday ticket specials again for Sea World (this is a correction). This pricing will continue through June 19th. Again, when selling these tickets YOU MUST ASK THE GUEST WHAT DAY THEY ARE VISITING THE PARKS. If they are not sure or are visiting on the weekend, you must sell the “Anyday” $20 off tickets. Also, we no longer have Length of Stay tickets! Effective immediately, although the FlexTickets are still sold at the gate or online, we are no longer selling FlexTickets, but we will call them “Bundles” – because our tickets will NOT give them 14 days unlimited use of the Sea World parks.
3RD DAY FREE STARTS SUNDAY
We will begin selling the Universal 3rd Day Free tickets for the 2 Day PTP again effective January 4th. You will enter the 2 Day tickets in the POS and print the 3rd Day Free tickets. All 2 Days will be taken out of the Instant Wizard sight. Continue to print the 3 Day Base tickets for the REGULAR 2 Day Base ticket.
CIRQUE PRICING
The last day for holiday pricing is for shows on 1/3. For shows from 1/6 – 1/10, the pricing will be back to the NORMAL pricing. After that, they will be on vacation and will return for shows starting 1/20.
4 PARK TIMESHARE OWNER’S TICKET
The 4 Park Timeshare Owner’s ticket has been taken out of Connect. However, we CAN CONTINUE selling these tickets for use starting January 3rd – January 28th. We will be distributing HARD TICKET INVENTORY to all appropriate locations that will be selling these tickets. They must be inventoried and counted TWICE daily – at the BEGINNING AND END of your shift. If any tickets are missing or miscounted, you will be charged the cost of these tickets. The tickets will be distributed at select locations on FRIDAY, 1/2 for use starting SATURDAY 1/3. Remember, these tickets give ONE DAY OF ADMISSION FOR EACH OF THE 4 MAJOR PARKS – NO UPGRADES OR CHANGES OR PARK HOPPING ON THESE TICKETS. They have 14 days to use the 4 admissions.
SHOPPERS CONTINUE
We want to remind all of you that our shoppers continue to shop each of you on a regular basis. They are checking for HONESTY, appearance, attentiveness, knowledge and sales skills. We will continue to terminate any employees who are dishonest and not recording sales correctly, or who are not following correct rental car procedures. We will NOT tolerate dishonesty or theft in this company WHATSOEVER. Thanks to all of you who this doesn’t apply to. We do appreciate you!
W – 2 INFORMATION
The end of the year means that W- 2’s will be coming out soon. Please double check all of your pay stub information to make sure it is accurate – ESPECIALLY YOUR MAILING ADDRESS. If you have to make a change, please make sure you e-mail Rick S. NO LATER THAN TUESDAY, 1/6!
SCHEDULE CHANGES – SCHOOL
For those of you in school, please make sure you are getting with your respective scheduling manager about your spring semester class schedule ASAP. If classes are starting next week, we need to know your schedule by no later than Friday.
LOOKING FOR GREAT EMPLOYEES!
We continue to be on the lookout for GREAT prospective employees! If you know of anyone that is responsible, dependable, OUTGOING, has knowledge about the attractions and Orlando, has good computer skills, and can work ANYTIME, including nights and weekends, please have them call Rick S. or Armando in the office to set up an interview.
NEW WAGE – $8.05 PER HOUR
Effective on the next check, our minimum base pay is increasing to match the Florida Minimum wage of $8.05 per hour.
DUAL OPC/CONCIERGE POSITIONS
If anyone feels that they have what it takes to book tours AND sell tickets, please contact Kymry. She is looking for GREAT people for her team!
UNIVERSAL INCENTIVE
From 11/24 – 1/4, we are running an incentive with Universal for ALL ticket products. AGS must sell 17, 236 tickets. Katwyn will be sending out regular updates on this incentive. Keep selling!
MOD FOR SATURDAY – KYMRY
Saturday 1/3, the MOD is Kymry. Rolando will be in the field helping and to take your calls.
Employee Notes: Congrats to Miriam, Leah and Karen for winning the Sea World incentive! Let’s start the New Year off on a positive note. Set goals for yourself and give the BEST SERVICE EVER!